Hertz Rent A Car

If this review would let me give them no stars I would because I have no respect for them. Bunch of slackers and cheap skates. Charged me for false fees and when confronted, they were very aware of their faults and took 3 months to get everything taken care of when it was a simple call to corporation to get it fixed. I sound such like a negative person, when I’m usually not, they just stirred me the wrong way and have smug attitudes that shouldn’t be pressed upon their customers if they are trying to prove good service. Don’t come here.

fraud alert! hertz rep named nelson back dated $ 55 charge on an expired card! had given him a different card for billing. had to call credit card company to get charge reversed! card rep didn’t seem surprised, said some rental car offices are trying to see what they can get away with! service at the counter was bad, waited over half an hour to get waited on and we were next! too many phone calls taken instead of taking care of the people in front of them. only had 1 car left at 10:30am, a yaris! what a pile! toyota should be ashamed! might be ok for around town but not a long trip! noisy! no power! poor mileage! no cruise control!!! avoid this office like the plague! we will let corporate know about this branch of their business for sure!

Very Poor customer service… We booked this car for a WEEK with Delivery/​Pick up and we got picked up from our hotel as scheduled! (guess they want there money!) We also let them know we needed to be dropped off at our hotel when we returned the car a week later… The response was ‘no problem, we can do that’!!! Upon returning the car it was a different story… They were too busy and it was closing time! I was upset and Sean A. looked at the ‘Boss” who said to take off $ 10 and call them a cab… We waited outside for 20 minutes and NO CAB came… They said they would call again and then left us on the sidewalk and closed and locked the door and went home! WOW, I was taken back by there costumer service OR lack of Customer Service! My suggestion would be to patronize Enterprise Car Rental and NOT HERTZ… They will provide transportation to AND from your hotel… And to add insult to injury, the $ 10 only got me HALF way to the hotel! I will go with ENTERPRISE next time!

Not a good experience at all. I rent cars frequently for work and this was my first time renting at this location. The guys at the desk were sloppy and didn’t seem to know what they were doing. When I finally got my van it had someone else’s coffee cups in it and all kinds of trash — obviously hadn’t been cleaned. When I went to return the van (anytime before noon) there was a sign on the door saying they were helping another customer and would be back soon. Another couple had been waiting 25 minutes. I called the guy and he wasn’t apologetic at all — and when I mentioned the dirty van — still nothing. When I said I was frustrated that they weren’t open when I got there I got a defensive «we WERE open» — no you weren’t! If you were open I could have opened the door and walked in. Ugh. Enterprise here I come for my next rental.

Great customer service! There was a glitch getting my rental released due to a recent oil change. The staff worked together to contact the necessary people to move the process along. The car was clean and in great condition.
The office is dated, but who cares? I’m just there to get my car. This rating is based on the service and car quality. I would definitely rent from this office again. All things considered, it was an easy experience and stress-​free. Just how I like it.

Nothing much to it really. The gentleman I did business with was pretty cool and informative ’bout the area. Nothing special about the location. Like «econo-​gray» everywhere except maybe the dark green front overhang. Renting always seems pretty pricey (especially when you’re below the min age threshold, which i think is 25) with the diff rates and insurance and age fees, but hey you know, when you gotta get around, just pay it, ya know. And they just got a new kia spectra which i snagged since it was the economy car… funny how the antenna wasn’t car wash proof… someone prior took it through and the long rear antenna was bent and chipped at top. and it could’ve been wiped down a BIT little more.