Cascade Dental Fisher’s Landing

I went here last year after seeing the great reviews. I had a great experience with my dentist but the billing department here is terrible. I was scheduled for a cleaning from cascade dental after I had used up all of the revenue from my insurance plan without my knowledge. I had to find this out at the end of my cleaning from the billing department. Why didn’t they tell me this beforehand? I have no idea but it left a bad taste in my mouth.
A few months later I told this story to a dental hygienist and before I could tell them who I went to they said «you must have gone to cascade dental because we here that all the time». Watch out! Good dentist but they either don’t know or don’t care about telling you when your insurance is up.

I’ve been going to Cascade Dental for several years and have found the services and standards of care to always meet or exceed my expectations … and to exceed my experiences at all other dental offices from which I’ve received services. My dentist, Dr. Jay, has exceptional skills and my hygienist, Shelly, is the most skilled and caring of hygienists. I highly recommend this practice.

I had an appointment for January 4^th 2016 at 4:30pm. I received a call in the morning and early afternoon, they kept asking me tried to come in early. Apparently Dr Polan wanted to go home early. I declined both time since I was busy all day with work.
I’m a new patient and this is my first visit. I simply needed a cleaning and nothing else. I was informed by the receptionist that I was required to get x-​Ray. My previous dentist had not released my dental records. I already requested but no response.
When I was taken to the chair, the hygienist informed me I had to get x-​Ray. I declined because I had X-​ray earlier in the year. Dr. Polan arrives and requires I take X-​ray to get teeth cleaning. I decline again since I didn’t want more X-​rays. He refuses any work without X-​ray. They claim it’s by part of their care protocol. I request a simply clean and no full exam, they refuse unless I get X-​ray. Since I refuse X-​ray, no work can be done. I get up and leave.
I didn’t want to get X-​ray on my first visit, what if I didn’t like the dentist? I would have gotten a useless X-​ray. I’ve been to terrible dentist before. Even more, I have right to decline what goes into body. Is an X-​ray really needed with a clean? Can’t I get the clean and the X-​ray on the next visit?
This poor customer is clear indication of disrespect to patients. They threw money away. My wife wants a couple dental implants and my kid would have come here. I was suppose to be a test run. They declined a few thousand dollars of business. I have excellent dental insurance from a major corporation. This office is full of unprofessionals. I will tell colleagues to avoid this dentist.

Was not happy with the billings department. My insurance was billed twice for the same procedure, I was told after 2 months that it was finally taken care of, then I get a bill finally gave up and paid it, will not go back to cascade. Dental, too many headaches.

I needed a new dentist and Cascade Dental had a special on x-​rays, so I made an appointment for teeth cleaning. Dr. Himsworth gave me a thorough examination and asked if I had ever heard a lot of 4’s and 5’s during a gum probe. I was told to make a 2^nd appointment to meet a hygienist. At the 2^nd appt., rather than cleaning my teeth, the hygienist gave me one of the roughest gum probes I’ve ever had and said there were a lot of 4’s and that I needed a $ 850 deep cleaning, which meant a 3^rd and 4^th appointment. I’ve never been told I needed a deep cleaning before, so I got a 2^nd opinion by a specialist in gum disease, a respected periodontist.
At that appt, the periodontist said deep cleaning would be «overkill.»
The staff at Cascade Dental were all nice — but not nice enough to go back for an expensive and unnecessary treatment.

My appointments never start on time and no payment plans for dental work or ortho devices. My dentist also always seems to need to break off mid appointment to do «a quick exam on another patient in a hurry». Not sure if this is a scheduling issue or what. Super frustrating. Nice dentists though, chatty hygienists.
UPDATE: After speaking with 2 different people back in February regarding my appointment and billing, it appears there was still confusion. My goal was to ensure that all my bills were paid up front or that I at least had an idea how much would be coming later as a bill. After being reassured that I was paying everything up front free and clear and no bills would be surprising me later, in MAY a bill shows up from an appointment in FEBRUARY. Not only was I surprised, I almost missed it because the bill went to my mother due to an address mix up. So unbelievably frustrated. Kudos to Lynette in billing who answered all my questions, but between the abhorrent way customer time is treated to the completely lacking knowledge of billing and insurance at appointment time, I will not be back and I will be telling everyone that listens what my experience has been.

Went to Padden Hwy office for the best and most efficient care I’ve ever received. Great staff. Immediate, painless care. Dr. D was so pleasant and his staff so wonderful I would recommend them to everyone.

I needed crowns desperately for the past 3 years for my two front teeth. I work upstairs in the same building, all the ladies in their office are so welcoming and optimistic. I worked with Dr. Daniel Wilson. I had a complicated situation. My teeth were so worn down from grinding and my bottom teeth were a bit crooked making it even more difficult of a task. On top of that, I previously had a root canal in one front tooth that led to discoloration. They somehow scheduled all of the appointments including the actual procedure, which was today, within three weeks because I really wanted this done before my vacation. He nailed it. I am so grateful for his talent and his work. He’s a great guy too. Highly recommend this dental practice. Dan, you’re the man.

Like many people, I’m a little phobic about the dentist. I scheduled an appointment with Dr. Thompson after avoiding dental care for a few years and she was great. She was very proactive in her exam and took the time to tell me what she was doing and she never took a «shaming» tone in her discussion. This was several months ago and now I have been back to the office two different times and have had very competent, friendly hygienists each time. The office staff is also great. I’m so relieved to have found a practice that I don’t have to feel anxious about.

What a great place to feel at home and receive top notch dental work! They had me from the first phone call I made to the office. Friendly front office, sweet and caring dental assistants, and Dr. Andy has helped me tremendously with my night time clenching problems. Sabrina cleaned my teeth and I’m not sure if I’ve ever had a more thorough and pain-​free cleaning. They are wonderful at dentistry and really good people.

I was pleased with my experience at Cascade Dental as a new patient. From the receptionist to the assistant to the doctor, I was well respected and listened to. Dr. Fischer was honest about my dental issues without making me feel embarrassed or ashamed. The dental assistant Megan was the best! She was polite and attentive while seemingly doing a great job taking X-​rays. Also, the dental hygienist was very knowledgeable and had great bed-​side manner. I’m very happy with my experience. I’ve found my new dentist.

Drove all the easy from seattle for these guys. I genuinely appreciate the time, care, and level of concern. I’ve never experienced dentists who is taken the time to explain to me what they’re doing why they’re doing it, or what causes the problems that i’m there to fix. also I was unaware that it was possible to get the shot in the mouth with a needle and not feel the pain! Thanks, guys.

I see Dr. Fischer and am very happy with the service I receive. I’ve had exams, cleanings, minor work, and major work and I keep going back because they are great! The reception staff, administrative staff and hygenists are first rate. No one likes to go to the dentist but they make it a good experience.