Bryant & Associates

Absolutely terrible customer service.
After a recent accident I was offered no help and told to do everything myself. Plus for a short while they could not find us in their system. I later found out the agent Rachel had left me misinformed, causing much distress and many complications for me, instead of simply keeping me informed. And that was only after I contacted my actual insurance company. When confronted she casually brushed my concerns off and only sent a formal apology email to my father (the account holder) after I mentioned looking for a new company. I would never recommend this company to any person and will be switching as soon as possible.

The short story — We could not trust this agency to make the most simple updates to our policy.
The long story — We were with this agency for three years, initially purchasing homeowners and auto insurance and during that time:
1. We purchased a motorcycle and requested insurance coverage. After two weeks, when no policy arrived in the mail, we made a call to the agency to find out coverage had never been ordered. At that point, I was irritated, but figured anyone can make a mistake.
2. Last year we purchased a car. I sent an email requesting coverage for the car and in that same email asked if I needed to cover an adult family member who had moved into our residence. An email came back only acknowledging that yes, that family member needed coverage. I sent an email with his license number and requested coverage. No acknowledgement of the new auto was made, nor the email requesting to put the family member on the policy.
3. When we received the auto insurance policy in the mail, two weeks later, we then knew that our car had been covered. It was only then that we had an insurance ID card for our new auto.
4. After five months, I realized I had never received a rider on the family member residing with us. I called Bryant and Associates and asked if he was on the policy. They acknowledged the email was in our file, but he was not covered. They cheerfully offered to put him on the policy «if I wanted them to.»
5. It was at that point I decided we needed a different agent. After the new policies were in place, I sent two separate emails requesting Bryant and Associates to cancel our homeowners and auto insurance policies effective their expiration date (s). There was no response to those emails. Upon calling the insurance company directly, I discovered Bryant & Associates never bothered to cancel the policies.

I’m extremely disappointed in this company. I used them a year ago to find me health insurance to fit my situation… They were awesome.
Now I went back to them to help me navigate through the Obama care mess and get me the best bang for the buck insurance wise. The gal I was working with promised to stay in touch, to return phone calls and keep me in the loop. It hasn’t happened yet. I’ve made numerous calls to their office… if I get to talk to her, she says she’ll call me right back and never does. If it goes to the receptionist… she says she’ll make sure the gal calls me right back… Never happens.
The receptionist said my application has already been sent and accepted, But I have no clue who the company is, what the monthly premium is, and what the coverage is. It’s been over a week and still no return calls or emails.
I’m pissed off and frustrated.