The UPS Store

need to notary a document, I call them and they say they are offering that service, when I got there, I didn’t have to wait in lines, service was good and I was out in less than 5 min.

I walked in on a Saturday less than 10 minutes before they close, so I was in a panic. I had to RMA a headset, and just put it all in an Amazon box and drove there. I said, «Is there any specific way this should be packaged?» The kind lady taped up the box, put the shipping label in a clear slip that was taped to the box. All done. It took 2 seconds. Fast and easy.

Worst shipping experience EVER!!! Shipped a 47″ TV to Nj. When it had arrived to Nj, the packaging alone looked as if someone played soccer with it! The tv was broken on all four corners. Mind you, UPS was paid by me to package it. They offer a guarantee when they pack the items you are shipping. I called and demanded they pay for my Tv! I had to jump through many hoops to get any answers from anyone!!! They had he nerve to offer me 50 $ less then I paid for packaging and shipping in the first place!!! I am taking them to small claims court which was just approved by the courts. I cannot believe they had the audacity to not even offer to pay me the full shipping amount and refused to pay for my Tv because their employee Lindsey didn’t fill out the shipment order correctly!!! NEVER EVER AGAIN!!!

I came in today to return packages I bought on Amazon and Lindsey helped me. She was friendly and quick, taping up my boxes very well and putting all the labels on the boxes for me. This location was organized and well stocked. Will definitely return again!

I own my own small business so I’m shipping items out to customers pretty regularly. This is the closest UPS to my house so I thought I’d give it a try about a year ago. They have consistently impressed me. Every time I go in, it’s two young women behind the counter handling everything, and they are so capable and sweet. I ship delicate items, and they always go out of their way to be extra careful with my handmade jewelry. I’m in there so often that they now remember me and the type of shipping I usually choose, so it’s a quick and lovely experience. Always polite, always very knowledgable. Best UPS experience by far. I’ve been to other UPS stores on Ventura Blvd. and been frustrated by their complete lack of basic courtesy or patience. I highly recommend this UPS!!!

I’ve been shipping music equipment here for years– clients constantly remark at the quality packing job. Candy & Lindsay are super caring and pro. Always courteous and patient and quick to help with packing and anything else I need. Love this store.

So I walked in and the guy didn’t even greet me. No hi, no welcome no how can I help you. Customer services e lacks. Turns out I needed to go elsewhere which is cool seeing there’s lack of customer service and friendly staff there tonight. 4÷30÷15

Sign on window says they are open until 2:30 PM on Saturdays (today). Very disappointed after driving a distance to get there to find they were closed early, as I was there at 2:13. Maybe they are still on Daylight Saving Time? Ya’, RIGHT! No way to run a business, guys.

I was dealing with an extremely frustrating return to Barnes and Noble, and they sent me to the UPS store to return my broken device. The people here were extremely helpful and friendly! They boxed my broken nook with styrofoam peanuts for me and sent it along quickly. The box plus packing materials were $ 2. Thank you, UPS store for being the only simple part of my day today!

Experienced better customer service at other UPS store than this one. However it’s closer to me so I just bite the dust and go there. Workers are not friendly at all. You say, Hi, they just look at you like you’re from outer space. You say thank you and all you get is silence. I will probably go to another UPS store that is further but at least you get friendlier reception than this place.

I use them for notary and shipping services. They are usually friendly, and not much of a wait. Plenty of parking. Decent pricing.

Gets the job done.
Employees are pretty nice. Nobody out of the ordinary, but no one rude.
Inside is very UPS like. Location is open pretty later compared to their Hub if I remember correctly. I like coming here because I can get a receipt.
Parking is pretty large because it’s next to a grocery store.

Today, I came into this UPS store and it was the best experience I’ve had to date. Recently I’ve been shipping out a lot of items through another delivery company and I decided to use this UPS store instead. I usually spend a lot of time and money picking through the many different size boxes and buying packaging supplies. A big headache to say the least!
However, at this UPS store I was helped by a lady named Candy. She was very helpful and properly packaged all my items to be shipped. And she was fast. She was very professional and her services were more than satisfactory. I’ll definitely come back here to ship out any future products. I recommend this UPS store to anyone wanting quick and quality care for their shipping needs. Great Job!

LOVE THIS STORE! They do everything, Mail Boxes, Keys, Faxing, and of course, shipping! The two girls who work there are AWESOME too! Definitely recommend this store!
PS, the interior… Its a UPS STORE, NOT a 5 star hotel! DUH! ;)

Twice I’ve been there during daylight and twice they were closed on a Saturday, very early afternoon.

Another barren UPS store. I couldn’t believe how ugly the interior was, it was sparce and not placed well. The service was great though. Went in to return my ATT U-​Verse boxes and the girl took them, got everything taken care of and had me out the store in 5 minutes.

March 4, 2011.
As of this writing my package has yet to be delivered. Let me go back to the beginning.
On January 25^th, 2011 I brought a package to the UPS store #1151. I was sending it to Antonio in Newark New Jersey. It was delivered on January 31^st. Several days later, on or around the 4^th of February I got a phone call from a very nice young lady named Nancy who worked for a company named Atlas. She informed me that my package was delivered there but there was no Antonio working there. I checked and discovered I had sent it to the wrong address. Ooopps … I said I would call the UPS store, find out what to do next and call her back.
February 4^th through the 7^th.
I then called the UPS store and spoke to a very uncooperative young (minimum wage earning) lady. She said to just have Nancy give the package back to the driver when he was there next and return it to the sender (UPS store) and she would call me when they received it. I called Nancy, told her what the young (M.W.E.) lady had said and she said she would be happy to oblige. Very nice.
February 16^th.
Allowing several days for the driver to return and 5 days for the package to make it across the country, we get to February 16^th. On that day I called the UPS store, spoke with the young (M.W.E.) lady who told me the package hadn’t arrived yet and «Don’t worry. We’ll call you when it gets here.» Suspecting something was not right I called Nancy at Atlas. She said her driver had refused to take the package on two separate occasions. I then called the UPS store, spoke with the young (M.W.E.) lady and told her what had happened. She said «Just tell her to give the package to the driver.» I said «She did. He refused.» She said «he can’t.» I said «you’re not listening. He refused to take it!» She then said «why don’t you call UPS? «I thought I was.» «No … We’re just a franchise.» She gave me the # for customer service (what a joke) (866) 278‑8301. (I know it by heart now) I spoke with a nice young lady who said «No problem … I’ll issue a ‘Return to Sender’ for the package.» I thanked her and waited to see what would happen next.
February 25^th.
Allowing several days for the driver to return and 5 days for the package to make it across the country, we get to February 25^th. On that day I called Nancy (very nice) who told me the package had yet to be picked up. «What?!» «Let me call you back.» I called customer service (what a joke) (866) 278‑8301. (I know it by heart now)
A nice young man transferred me to the New Jersey center where I spoke with April. She said «Oh … It wasn’t picked up because you need a call tag.» «A what?» «A call tag.» Since it was now late in New Jersey she said she would take care of it on Monday the 28^th. She didn’t.
February 28^th.
It’s now the afternoon on the west coast. They’re closed in New Jersey so I called customer service (what a joke) and got a supervisor named Felecia (ext. # 2000). She told me that a call tag has to be issued by the UPS store that I sent the package from. «You mean that young (M.W.E.) lady should have taken care of this 3 weeks ago!» «Yep.» «And she didn’t know any better?» «Yep.» She then called the UPS store and got the owner, Ira, on the phone. She explained everything to him. He filled out a call tag for me, charged me $ 17.50 and told me someone would call me later with a tracking#. An hour or so later I got a message from the young (M.W.E.) lady who said «A a call tag has been issued, your card was charged $ 17.50 and your package will be picked up and delivered tomorrow.» She left no tracking #. When I called to get the # she gave me the wrong # and my package still sits at atlas in New Jersey.

Open til 630 everyday, offer po boxes and they make keys too