Planned Parenthood

2 stars because I had an appointment for 6 am and wasn’t out of there until 2 pm… girls who had appointments for muuuuch later times were seen and released before me. The hell?
ALSO. There is a woman who works here named NETA (net-​uh) and she is awful. The most callous, rude, and unprofessional person I’ve ever had the displeasure of meeting. Literally every other healthcare professional was polite, respectful, and kind. This woman, Neta, is on a high horse for some reason. Even the other nurses talk shit about her. She needs to be fired, for real. Not one of the girls liked her. She rolled her eyes every time I’d ask a question. Never gave me a full explanation when I’d ask.
«Am I allowed to go home yet?»
«No, you’re not allowed to leave until we’re done here (commence bitchy eye roll).»

I’ve visiting Doctor Silvina twice, and all the time the staff and Doctor herself were very nice with me. I made an appointment online, but I needed to see the doctor immediately, and I decided to stop by, as a walk in’s!
I was waiting about 40 min. To see the doctor, just because that day there was a doctor who speaks on my language.
It’s so important and convenient when especially the doctor can understand you 100% and you can explain your every single problem!
Silvina: she is amazing. We went thought all the tests, exams, treatment and results, and I’m more then satisfied!
I don’t know anything about other doctors or offices. Yes, customer service over the phone it’s not the best at all, but they have all clinics holding on the one line.
Clinic itself is very clean, big inside and has a huge parking spot!

I came to this Planned Parenthood location a couple months ago to get an IUD. The facility was clean, the wait time brief and the staff was professional, attentive, and friendly. As always, I left with feelings of tremendous gratitude for the excellent care and service I had received. In my 20s, I worked only part time while in school and had no health insurance. During those years Planned Parenthood was my only option for any sort of health care. At every appointment, in each clinic, I received the same high quality care by a staff going above and beyond to offer excellent service. Ive never once had a negative experience. In the wake of multiple terrorist attacks recently by ignorant and morally bankrupt zealots, my gratitude to Planned Parenthood for the important work they have done for me and countless others has only grown stronger. Today and EVERYDAY I stand with Planned Parenthood!!!

I went there as a walk in on a Saturday. I found the place so clean and the staff was very nice and welcoming, I though i would be there for a long time but i was in and out in an hour. The staff from beginning to end where extremely helpful and attentive and concern to my needs. Specially Lisa, she was so nice and helpful, filled me in with details regarding my condition. I left the clinic feel better and more informed. I will definitely come back and recommend my friends to come here. They made my visit a pleasant.

Staff here is amazing. So kind and helpful. Answered all my questions and concerns.
Had an early appointment and was in and out in a matter of a few hours.
Very happy with there service
They do not accept walk-​ins Wensdays or Thursdays

Sometimes one person can make all the difference! LISA was not only sweet and patient, she was professional and non-​intimidating. I will come back here because of her. Thank you for listening to my questions and answering all of them thoroughly. I appreciate you!

Called to find out the cost of an IUD. They insist on an additional $ 189 appointment charge and the IUD would be an additional $ 850 here. Isn’t PP suppose to provide healthcare and birth control to poor women? Maybe if they didn’t donate millions to political campaigns they could actually lower costs so women could afford to get birth control. Close them down. Unhanded in every way.

I usually go to the Burbank location, but I stayed at the Van Nuys location, because of LISA! Always a pleasure to be around with. She makes me feel so comfortable that it doesn’t feel like I’m being interrogated regarding my medical history. Always so attentive and professional. You never feel rushed with her because she always takes her time answering and explaining any question you may have because she actually cares! She is a blessing. I will definitely keep coming back to a place that has employees like this! I truly recommend this planned parenthood to anyone that wants to be treated like a human being not just a «patient».

I had no appointment, was a new costumer, and I was seen within 10 minutes of arriving. Everyone was SO nice, compared to other PP I’ve been to. The nurses even brought me and some other girls water/​tea while we waited to receive our orders. Honestly, ¹⁰⁄₁₀ service. Super fast. Even the local is super nice inside. I loved it. Definitely will be back.

PLEASE save yourself the money and DESPAIR. Upon being late for my last period I suspected I may be pregnant. I went in for a blood test, as I have had false positives due to ovarian cysts. After taking a urine sample they assured me I was «definitely pregnant», which is extremely unknowledagbe. You cannot be «definitely pregnant» based on a urine sample alone. I requested a blood test and they refused, again claiming I was definitely pregnant. Upon discussing termination I was told that I MUST get a surgical abortion due to the fact that I have an IUD (but would not explain why). I was (allegedly) only 4 weeks along. The doctor I spoke with told me they did medical abortions on Wednesday’s and Thursdays, and surgical ones on Mondays. This information was completely backwards, which I learned shortly after upon calling the hotline to schedule my appointment. I scheduled my appointment for the following week at 10am. Things proceeded to get even worse from here… Despite their website saying they do accept my health insurance, the extremely misinformed asian receptionist claimed they didn’t. Upon requesting some sort of payment plan (because $ 700 out of pocket is not within my means) they said there was no way. They then proceeded to lead me on a wild goose chase giving me several WRONG NUMBERS for supposed providers of medicare/​presumptive eligibility. The morning of my appointment I was desperately still searching for a provider. I called to request a later appointment, only for the receptionist to tell me, «I don’t know who told you your appointment was at 10. You are scheduled for 8:45.» It was 8:30 at this time. She refused to accommodate me in any way, despite their mistake. Thank god I missed my appointment, I then stumpled upon HER SMART CHOICE. They were so kind and caring, offered me an extremely reasonable payment plan at a FRACTION of the price, and got me in the same day. They DID give me a blood test to reaffirm whether or not I’m pregnant, and informed me that you DO NOT NEED A SURGICAL ABORTION DESPITE HAVING AN IUD. The medical abortion is a MUCH better option for being only 4 weeks along. Not only did I not need a surgical abortion but I SHOULD NOT have gotten one due to how early I still was in my pregnancy. Lastly, they clarified that the reason I became pregnant while on padaguard was due to the fact that PLANNED PARENTHOOD inserted it back around when I turned 18, at a time when my uterus was still growing and it was bound to become misplaced or fall out, which planned parenthood NEVER even mentioned back when I recieved information on it before insertion.
TL;DR
Planned Parenthood gave me a massive amount of potentially life threatening incorrect information, messed up my appointment time, offered no leeway with their CRAZY expensive prices, and would not accept my insurance of which their website clearly lists as accepted. They also gave me nearly 10 COMPLETELY INCORRECT numbers for supposed emergency MediCal providers. PLEASE save yourself the money and the bullshit and go to HER SMART CHOICE. I swear to god both the asian and blonde hispanic receptionists DO NOT KNOW WHAT THEY’RE TALKING ABOUT and neither do their «doctors».

One word… LISA! Ask for lisa if your feeling a little scared she will make it better. My wait time was about 1 hour procedure only took 5 minutes. Great clinic

Most pleasant experience with PP ever (which is usually not the most fun thing anyway)! Super nice staff, short wait time. I was made to feel comfortable & was informed of all my options. Thank you all so much!

Always have the best experience here. Everyone is so sweet and they know how to make you feel comfortable. Highly recommend coming here and experiencing it for yourself

The staff was extremely friendly, discrite and efficent. if you hate waiting, try going in a little later instead of in the morning.

Worst location I ever been to

The staff are very kind and professional. I saw Dr. Rosa. She was one of the nicest doctors I’ve had and she answered all of my questions without rushing me out. She even smiled :) only complaint is that I was there from 1pm til after 5pm so you have to wait a really long time even if you have an appointment. I imagine that without an appointment you will wait longer. Definitely don’t make time sensitive plans for after you’re done. There is a clinic in the same parking lot that does the same procedures if you don’t want to wait as long.

All I can say is horrible. They did not give me any antibiotics after my procedure And now I got an infection.

I have only been to this location and the one in Santa Monica. I have done walk ins at both locations and have done a couple appointments at the Van Nuys spot. Yes, there will be times when you have a long wait (with or without appointment). Waiting can be a pain, but you have to keep in mind what wonderful services these places provide.
Being an individual without health insurance, I am very thankful for institutions like PP. I’ve seen good and bad doctors and nurses here. I guess it’s ⁵⁰⁄₅₀ depending on what day and time you go in. There is one doctor I really like named Melinda. I requested her for a procedure I had done, however, they put me with a Russian lady who barely spoke English. It doesn’t really put one at ease, but it was still free. Most of the staff here seem very knowledgeable which is a little more reassuring.
Parking here is great; they have a huge lot and you won’t have any problems. I would recommend this place to people with or without insurance.

Though I am grateful for the services provided to me by planned parenthood, and I am always taken care of and treated well there, I am continuously frustrated and disappointed in their agonizing, terribly long waiting times. I always make myself an appointment, and still always spend 2 to 3 hours there. I am currently waiting in their green room, or as I prefer to call it, «eternal waiting room». Someone popped their head in about 30 minutes ago and said we are waiting for someone to get back from their lunch break. Next time I’m bringing a book, which would certainly beat whatever garbage the tv in the eternal waiting room is showing.

A super nice clinic: very caring and polite staff, clean and spacious offices/​examine rooms, inside and outside waiting areas with big TV, and accurate and responsible diagnosis. Also, they take patients without health insurance.