Orchard Supply Hardware

What a joke of a hardware store. They make Home Depot employees look like general contractors. There system says they have 6 of what I need and there employee can’t find 1. Leaves for 10 minutes and comes back empty handed. He said he can order 1 but it will take about a week.
I will never be back.

Wow!
Came in because I needed a simple latch for a shower door. Tons of them available online from several major retailers. True Value, Home Depot, etc.
Asked a kind gentleman to help me. He directed me to the shower door accessories where it appeared the item was either not carried or out of stock. He suggested I call the people that installed the door 10 years ago and get a replacement.
Granted — it’s only a $ 2 part at Amazon — but I thought I could just pop in and get it right there and then.
I proceeded to the customer service desk. I had the latch with me. I was told that if the item wasn’t on the shelf, they don’t carry it. I re-​iterated that there were empty posts in the parts wall and asked if they could check stock or availability. I was met once again with the ‘if you don’t see it we don’t carry it’ line. Seems they wanted nothing more than to lose a customer — possibly for life.
I called True Value from my phone right there in the store. They knew what I wanted, had plenty and made a sale.
My conclusion is this: OSH is not a hardware store. If I wanted to choose between 35 different kinds of bird feeders, I might go there. If I need actual hardware I’ll go elsewhere.

Nice selection of various hardware supply. Well organized, plenty of parking and not busy for a Friday at 6:00. I love that.
Friendly staff and lots of great gardening items.
I’ll be back again.

Love Osh. The staff is super helpful. We go here all the time and will be back. I bought something here and they had a sale the next day. All i had to do was bring in my receipt and they gave me the discount. Thats a good company. You won me as a customer for life.

The people: aka employees: not the friendliest BUT kind professional useful courteous and there if you need them
The return policy: shaky, BUT if you go the extra step and contact someone online to bring up an issue that was not as simple as it should have been, a return, an exchange, a faulty product made by Osh or Orchard, they WILL offer assistance and then some. The shop is clean, well cared for, organized and has a very nice selection. If you can go, if you think you need to go, if you aren’t sure if they are as good as DIY or Home Depot or any of the other competitors available, GO. GO. It is worth your time, your product hunt and your money. It is a VERY PRO SHOP and you will be happy you dropped by, even just to browse and compare, IT IS WORTH the effort.

Employees seem to be a lot more helpful than years ago. An easy go to for hardware needs in the area. But Pleeeese! Is time to retire the credit card readers from 1998. Impossible to read and being held together with taped cardboard!

This review is only for OSH’s gardening part of the store because I go there mostly for my gardening STUFF! I am not a huge fan of these big box hardware stores because I get LOST in there… haha. However, when it comes to the gardening section, I am ALMOST an expert… LOL.
I am a member of OSH because they honor their 100% return policy should the plants die. As long as you have the dead plant in the original container/​pot and wrapping, they will accept it back along with your receipt which as a member, it’s in their computer system (no need to bring the paper receipt), YAY!
OSH has lots of much much cuter pots and garden décor accessories than Home Depot Chaos (that’s what I call it). I go to Hashimotos for my hard to find and more exotic plants, but for my average plants and gardening tools, I am a frequent of OSH.
I like to go to this location better than the one on Bundy in W. LA because the customer service is better and the overall atmosphere is more relaxed and friendly. Lucky for me, this location is exactly the same distance as the one on Bundy.
BTW, if you buy plants and pots with OSH, they will plant it for you in the garden center with additional potting soil free. Often times OSH has their «we pay sales tax» type of sale which is about 10% discount! If you love gardening which I do for relaxation (don’t tell my gardener because he really is doing the hard work… ahaha), I highly recommend OSH!

The lack of staff is bothersome. The store is convenient and small. it is not as aggressive and overwhelming as say, HD. When you can actually find someone to ask a question they either do not know the answer or they are always helping someone else.

Really miss the old neighborhood corner dingy hardware store…
They had EVERYTHING in a tiny packed store and could tell you how to fix anything.
Went here today to replace weatherstripping that el Nino compromised.
Asked for help from a sales guy but his solution WOULD NOT HELP!!!
Asked a hostess type girl standing around near entrance where I could find cabinet hardware for the false front CABINET PANEL that sits in front of sink. So she directs me to plumbing aisle!
No sale today, stockholders.
Hey Mr Osh, hire people who know hardware!!!

I love OSH. I wish they hadn’t closed down in Burbank. This is a nice, big, hardware store with lots of great stuff for your home and garden and you can usually find whatever it is you need. They have nice kitchen supplies here too, sometimes a bit pricey. This is the only place where I saw the extra long Christmas wrapping paper storage container thingy. Dang, I wished I hadn’t already bought the too short one at target.
The workers here are great, always friendly and helpful. The store layout and décor is super cheery, I love the display in the paint department, so cool.
I love shopping here because I always find something pretty.
I came here looking for white, shorty, picket fencing for a vegetable garden at one of my clients houses, but I found something much nicer. They have heavy duty, shorty, wrought iron fence pieces here at appx 9.00 each. Score. They are so much prettier than white picket fencing. They also had taller ones too, and trellis style ones, which were all so pretty. I might have to go back for more. You can go broke shopping here, but the stuff they carry is high quality.
Only 4 stars because I need an overhead light for my bathroom and the lighting selection was pretty lame. But I get it, it’s not a lighting store.
I also wish they would expand their garden center and include more California Native plants and drought tolerant stuff. More seeds too, their seed section is pretty nice, but more seeds is always better. Especially Non-​GMO seeds. I like that they carry organic garden solutions from different companies, especially the bagged soil and potting soil.
They have a very cute candy display here, which I try to ignore. They also carry those cool old looking Edison bulbs for indoor or outdoor, along with the heavy duty cord to put them on.
If I win lotto I’m going shopping here with about 10 carts.

Service is great. They are attentive to their customers when in the store. I like coming back and they have discount offers online. Sign up for their deals. I like coming here and will be back.

The store is always super clean. I like that they have female staff as sometimes it’s intimidating to ask the men questions. Especially when you’re not sure what you are looking for LOL. Lots of tempting snacks near the cashier area. Their prices are a little higher but it’s worth it for the clean and organized store.

When i walk into this store, I have to stop in the front to figure out where I need to go. This place is full of stuff you can imagine. Which is great, but also overwhelming! ha ha
The employees know their stuff. You can ask them any question and they will always have an answer for you. Returning items, to buying items, to any thing around, I can say the employees really love their job. Its nice to know they love what they do and it shows!
A++ for that.

To start with a positive, returns are usually easy… but, the employees will almost never walk you to the item that you are looking for. The last time I was told two different aisles by two different employees and both were wrong. Employees stand around and chat, but don’t want to do their jobs.
This is just a very frustrating store. The store manager needs to take control and get his employees to start focusing on customers.

This review is ONLY for a gentleman who works in the garden department, BRION HOWARD.
Brion is extremely knowledgeable and has always guided me to the right types of plants and flowers that will do best in my garden. He is always helpful and is the nicest person. One of the only reasons I will shop at this store is because of him!

Their selection might not be the greatest, but they have a little of everything that could work for you. I’ve been here on many occasions and just fine myself settling or being forced to go somewhere else. One time, I wanted the fire glass to put in my fire pit at home, but their inventory was low so I had to come back on more than 3 occasions to get the number of bags I needed. Recently, I came for rat poison pellets but they have just the traps which could have worked but I don’t want to deal with. Because of this, I didn’t end up buying anything and left disappointed. The staff is really friendly and accomodating, but I probably would find a better selection of what I need at home Depot or Lowe’s.

Buying a light bulb in a hardware store should be a cinch, right? Not here. The guy who the other customer service person referred me to as the «expert» on bulbs, gave a cursory look over the section and told me the bulb I was looking for was only available for indoor use. I looked at the illustrations of lamps shown on the package of the bulbs I wanted, and it clearly showed an image of an outdoor sensor light. This was a waste of my time.
During other visits, I either could not find a customers service person or the person I found did not take interest in helping me find what I was looking for.
I’ve had better service at Home Depot, which says a lot.
OSH is closer to my home and office, but even though the drive to Lowe’s is further, I’m going to go there from now on just to get good customer service.

This is the worst place ever. I went there to buy a power drill. Should be pretty easy at a hardware store… Right?
I went to the power drill section. I waited to see an employee, even noticed one actively avoiding me. Eventually caught a young employee going to the restroom and asked her if she knew anything about power drills. She said she didn’t but would ask someone who did.
10 minutes later I see her again and she says she told someone to help me but the store was tied up right now (there were maybe 5 customers in the entire store). I’m pretty sure she never asked anyone to help me.
I wait around a while longer, looking at the drills and accidentally setting off the alarm on one of them. «Surely, this will alert the staff to my presence,» I thought. Not so.
I started walking around the store. I notice the one employee who’s still avoiding me. I reach the other end of the store where I finally spot another available employee and ask him if he can help. He tells me the drills aren’t his area and there should be someone there to help me. I told him there isn’t. He says a manager will help me. Clearly I was bothering him so I didn’t press him any further.
I walk back to the drills, trying to decide which one to buy but realizing the drills are locked behind cages, so I would need an employee to reach them even if I knew which one to buy.
I left after about forty five minutes and went to the Target down the street. I bought a power drill for way cheaper and a fraction of the time.
The employees here are awful. Don’t expect them to assist in any way. You really need to know what you need, so long that it isn’t behind a locked cage. Otherwise, stay away.

All of these reviews are correct.
I’ve been to this store off and on for three years now.
The good:
They usually have what you need.
Some things are priced really well.
No issues with returns — I’ve never had any issues anyway.
Sometimes you get great customer service.
The bad:
You don’t always get great customer service.
Some of the staff aren’t very knowledgable about the items.
Some prices are ridiculous.
All in all, this Osh is a solid 3. Need something quick? Go. Need a complex wtf item? Maybe go to Home Depot.
Also, regarding the garden center (which is gorgeous in the spring — they carry beautiful plants at very good prices), I’m pretty sure that each plant is guaranteed.
Oh, and — many plants need «full sun» in most states but here in the summer, most still need partial shade so they don’t burn — even tomatoes and peppers.

Wow, I just had the most horrible customer service experience in my entire life, hands down. I went in there this morning around 11 am (5÷31÷15) looking to purchase a Gazebo and patio set with my husband. We encountered a worker, Jennifer who I thought was going to help us pick one out based on our needs. Nope, didn’t happen, quite the opposite happened. This is how our conversation went:
Jen: You guys looking for something?
Me: Hi, yes, we are looking to purchase a gazebo, but my only concern is that I’ve heard from some friends that some are not weather resistant and they tear and fade easily.
Husband: what do you think? Are there some that are better quality?
Jen: well, what i think is that if your friends told you they tear, then they tear, then don’t buy it. (Rude face and tone). This was repeated to us multiple times.
Me: *confused at her attitude and trying to give her a a chance to adjust it* Hmm… well, do you think that there are some that last much longer than others?
Jennifer: well if you already got your mind made up then dont buy it!!! (Times 4)
Me: huh??? *still very confused, like is this really happening right now? Cause I obviously do not have my mind made up*
Husband: what is your name? You are being very rude, can i please speak to your manager?
Jennifer: *turns her name tag around so we dont see it, starts walking away as she yells «screw you giys!!! Im not giving you my name! You guys are being very rude!!! Screw you guys!!!
*yells to her co-​workers* :guys, don’t call the manager!!! Dont give them my name! They dont wanna buy anything! They just wanna cause trouble for me!!! Call security and escort them out!!! She came up to my husband and slapped her hands together in front of his face (watch the video footage).
Husband: screaming back insults at her…
It was a hot ass mess!!!
*I have to say that I really appreciated the rest of the employees’ response to the situation, which was to remove us away from her and to a seperate area of the store, assuring us that the situation would be fixed, giving us her name, and calling the manager immediately. Well handled, 5 stars to them.*