MobilityWorks of Van Nuys

Initially, Mobility Works appears to have the perfect conditions available to its customers; however, like anything that seems too good to be true, it usually ends up to be just that! While the staff is overly courteous and the waiting area is replete with snacks and beverages (all for Free, as Keith will remind you) you are immediately invited into their web. As a first time buyer of a modified vehicle, I opted to have it serviced at Mobility Works in Van Nuys, since that’s where the previous owner had it serviced. Sadly, I don’t know a whole lot about cars, and I realized after nearly $ 2,000 in repairs over the span of a year, that is their PERFECT CUSTOMER. Nonetheless, on the last visit there, I decided to take my van in for it’s 3K mile check up. It was advised that I replace the water pump, as well as spark plugs and ignition wires, or I could find myself in «a dangerous» situation. The charge:
1. Water pump and coolant with labor $ 476.00
2. New spark plugs and new ignition wires $ 390.00
I informed Keith that I would have to do it another time, especially since I had not seen any hint of anything leaking under my car. I would know this, since I am the only one that uses my parking spot at home and there are no signs of any stains or water leakage.
What I did was, I contacted a company a friend referred to me
. I went online and selected the services that I would need to have performed on my vehicle. I was pretty shocked when the quote for the identical services that Keith quoted me for was a little over $ 400! and I didn’t even have to bring my van to them… they come to me! I immediately told Keith that I had received my best quote from a reputable auto repair for a little over $ 400, and because «I was a loyal customer,» Keith said that he would match that price! So folks, it went from $ 866 to just over $ 400 because I was a «Loyal Customer.» Well, that was the only true statement coming from this place.
I opted NOT to use Mobility Works and instead made the appointment with YourMechanic. What happened next is why I am writing this review — TO SAVE YOU FROM BEING RIPPED OFF by Mobility Works.
The YourMechanic technician came out and got under the car, removing this thing and that thing and he was about to replace the pump when he told me, «The pump is fine. I can replace it if you want, but it’s not necessary.» Additionally, the spark plugs and ignition wire were perfectly fine, although it was recommended that I change the spark plugs at 60K miles (I’m at 47K now)~
To make matters even worse my tires were at 28,31,30 and 28 when they should have been at 38! Which begs the question, «What did the mechanic at Mobility Works actually do for my 3K Mile Check up other than to provide a diagnosis that was NOT necessary? Although, those services recommended sure could have proven quite beneficial to Mobility Works.
Thankfully for me, the guy from YourMechanic was honest and he even provided photos for me to share with MW. His invoice: $ 70.00.
I was going to report Mobility Works to the BBB, but I decided that it wasn’t worth the energy. A Regional Service Manager from Mobility Works named Jeff, contact me to do damage control; however, he only tempted me further to pick up the phone and call the Better Business Bureau. Honestly, they should fire that guy! He only argued his defense (interrupting me constantly instead of listening to my concerns.) A lesson in Customer Service Jeff: Listen to the customer and at least pretend that you understand their grievance. I’m sure Jeff was mostly calling because of the fact that I was in discussions with their SALES department to purchase a 60K vehicle.
The sad part of this story is that, should I need actual repairs on the ramp of this van, my options are few because Mobility Works basically dominates this market. I had such great hopes when I began this journey with them… but before you drink their cool-​aid, BE WARY of the consequences!

I got hand controls installed into my car at the mobility works in Sacramento about 6 months ago. My husband was driving down to LA and my hand controls broke while he was driving (he wasn’t using them) the bar that hits the gas broke off and wedged in the break so he couldn’t stop. Keith was the main guy that helped us and Jessica helped us as well they were really friendly and took care of us :) I definitely recommend this place :)

Hmm. I recommend going to another vehicle modification location for all your handicap needs. Initially, Robert took good care of me but he is no longer working at that location. The subsequent people that have been handing my account have been difficult to get in contact with. They do not return calls. Forgetful in ordering the parts I needed for my lift.
Bill was actually argumentative and really not customer oriented. Strange actions from a company that says they hold customer service in such high regards.
I think the company in general is okay, but they lack good quality people. It seems they really only care about making a buck and then when your done paying, they are not so nice once they have the money in hand. Watch out for this place.
Cons:
Did not order part until I called several times asking for status.
Forgot to tell me about the tune up service they offer for free.
Rude on phone.
Never seem to return a call. Always apologizing for not calling me on every phone call.
Sales wants to charge me for things I do not need.
Over priced.
Pro:
Techs seem professional.
Wiring seems nicely done.
I’m not going back and recommend folks with disabilities to look elsewhere for all vehicle mods for other services due to extreme hassle with sales and service managers.

really caring and helpful people. Christina, who helped me with my order and scheduling work on my accessible van, was great. I’ve used wheelchair accessible vans for 30 years and this place is by new favorite service department.

Mobility Works helped out with a tough situation regarding one of our wounded vets… Jessica and Christina worked non-​stop getting our vet taken care of. Many thanks to all…
Ed Cox
Fregoso Outdoor Foundation

Keith was very helpful and kind., even though he was very busy and about to go to lunch he attended us and explained everything in detail, a true professional.