Mathews Shoe Repairing

One of my furry babies decided to use my brand new boots as a chew toy, so I brought them here to repair the zipper. Unfortunately, I lost my claim ticket and called them to see if there is a fee, the guy that answered the phone said «You just need to come in and describe your boot… click (call ended)» :-/​as rude as it was I wasn’t upset bc other reviews described the phone guys unfriendly, rude and non empathetic phone etiquette. However, I was left jaw dropped bc it happened to me and I should’ve known better. Anyway, I picked up my boots today and they did a wonderful job and even polished both boots. Also, there was a different gentleman there w Mr. Grumpy and he was super kind, smiled and completely turned my views of this place around.

Dropped off my shoes for new heels on Monday 8:40am and picked them up as promised on my way to work on Tuesday at 9am and wore one pair that night. They did an excellent job. A True craftsman. This shop is very convenient to get to and there is a big parking lot in the back. Happy to have found a reliable shoe repair with quality work and fair prices.

The MISERABLE Armenian man (owner) hung up on me for simply asking for a quote on my boots. Soooooo rude I wanna go egg his business. Yuck. Don’t give him any business he doesn’t deserve to eat

This place is amazing! I found a pair of beautiful Tory Burch moccasins on sale and like always the perfect shoes with the perfect price can’t come in the perfect size… but this time it was close enough. I wear a 7.5 and these were 7.
I looked for a place that could stretch them out and this is what I found. At first I couldn’t find the place so I gave them the call and the man who answered quickly hung up on me. Well I found the place and I was about to walk in there and give them a piece of my mind. But then I walked in and saw this very old and very sweet man and I realized that he can’t really hear.
Even when you’re standing in front of him, he has a hard time. But he is a very sweet person and his work is truly outstanding. I picked up the shoes 2 days later and they fit perfectly.
If you want the best go here and if you can avoid the phone!

This place sucks. I payed $ 25 to have thin rubber soles put on a pair of flats and I was astonished when i saw the work. The uppers were not properly attached to the soles, there were things hanging, glue showing, parts of the upper still detached, what a mess. I took them back to give them a second chance to make this right and they did nothing when I picked them up. They said to make them look good would be alot more money. They never said that when i dropped them off. Very bad work ethic. The old man is not reasonable just angry and pompous. Terrible work ethic. Go to the shoe repair in Fashion Square. You might pay a few dollars more but it won’t be shoddy work like this and they’ll stand by their work that’s for sure. I would never enter this place again. Shame on them.

I just called this place to get a quote on a basic regluing is the sole of one shoe. I don’t know much about getting shoes repaired. He said he couldn’t tell me over the phone, which was fine, and then continued with …“I’m not a magician. You have come in and I’ll do my best to make you happy. Thank you for calling and goodbye.” He hung up on me while I was trying to ask the store hours. Apparently, my first question was the only one I got. It was so rude. I was shocked. I’d rather fix my own shoe.

Oh man, I love this place! Every time I come in with some weird shoe problem, these guys fix it for me! On top of that, they’re fast and affordable. You really can’t ask for much more from a shoe repair place.
They’ve reattached the sole on my favorite pair of boots, replaced the screw that holds on a little metal thingy on the same boots, replaced a strap on some high heels, and they’ve replaced some heel caps for me. Each of these things individually has cost less than 10 bucks, and each was done in about 2 days.
I would drive from just about anywhere in L.A. to have them work their magic on my shoes, and you should, too!

I went to get my soles re-​glued on my leather boots and asked him to clean the leather but DO NOT make it looks shiny. I only said this because I wasn’t sure if he knew the style of the boot wasn’t the shiny kind but the flat black look.
And to my surprise I picked them up and they were shiny and my boots are now ruined. Also the glue job was ok, you can see it was a bit sloppy.
I don’t recommend them.

I don’t live anywhere near this place, but I go out of my way just to get my shoes polished and reheeled here. Good work, good prices.

I have only had great jobs done here. I have brought numerous pairs of shoes to be fixed and they are always beautifully done. I am very picky about shoe repair. Pet peeve is using the wrong color of thread and they never, ever do that. They are old school artisans at Mattews and have repaired shoes that I thought were hopeless. Their prices are very reasonable, expecially considering the great work that they do!

I went there and was told by owner he would dye my old leather jacket, favorite one, I got it back and was sitting at my desk and noticed there was black spots on my
wasn’t dyed, it was
in
jacket is ruined. another person was there and saw him painting a jacket with spray paint.

I’ve been a customer of Mathews since the mid 80’s, when I bought cowboy boots from Kings Western Wear which was literally next door.
He does amazing work I’ve taken every boot and shoe issue imaginable to him including a pair of a girlfriends heels which she needed to wear for a performance that night!!! Have always been completely satisfied…

Youtube material, this guy.
I decided against him repairing my converse style shoes, but only because he priced
the repair 5 dollars under what I paid for them brand new. Before giving me a quote, he literally tore the soles off both; only one was loose at the time.
Matthew’s job was shoddy at best. He quickly threw them in a bag and when my mom pulled them out to inspect, she pointed out color discrepancy and material peeling. So, how did Matthew respond? He handed her a letter opener and said“What are you going to do, kill me? KILL ME!“
He’s not professional, he has a take it or leave it no customer service attitude, and the overall workmanship is lacking. My suede Steve Maddens look AND feel worse than they did before I brought them in. He ruined them with what I’m assuming is flocking spray. My heels needed a touch UP, not a DOWNgrade.
Never.ever.again.

He did a really great job repairing 4 pairs of boots! They look fabulous and he is inexpensive!

Fast, cheap and he really knows his stuff. He has equipment that can’t be found at other shoe repair shops. I plan on bringing my other shoes back here.

Best shoe repair ever! This place is fast and cheap. You can tell the shoe repair man has been around the block when it comes to repairing a pair of shoes. This time it was to fix a pair of boots for my wife. Next time it will be my shoes for a very good shine. This shop is a dime in my eyes. We need to keep these shops in business, so they don’t go extinct. So, go and get your shine on!!!

Based on the great Unilocal reviews, I’ve been bringing my shoes here for a few months now. Before today I would have sworn by Matthew — he does an amazing job on shoes and I’ve never been disappointed by any that I’ve taken to him. However, today I went in with a leather jacket that we had discussed last week. he told me that it was vinyl and he couldn’t work on it. It’s definitely not a vinyl jacket, so I found it disturbing that he might be working on something if he couldn’t even properly identify the material.
My advice? Stick to shoes for this place!

So I went here because of the reviews…
I need a sole repaired on my dress shoe and didn’t ask for a quote. He wrote $ 30 on my ticket so I assumed it would be 30. My girlfriend picked the shoes up and told me he charged her $ 35…and then proceeded to tell her it’s usually $ 45. I’m giving a one start review for this bait and switch tactic and will not be coming back.
Don’t wedge my gf in a hard spot and don’t overcharge people. I hate hustlers.

I don’t know who rated this business but I have never ever been spoken to by a business owner the way this guy did. I dropped my suede boots and when I went to pick them up they looked the same! They still looked dirty. i expected alot more since the reviews were so good but I am very confident that I will never return to this place!
Bad attitude, horrible service and a very unpleasant experience!

Excellent prices and the guy has been there for over 30 years — my Mom use to use them for her shoes and needed her favorite, old purse repaired and she was surprised that the guy was still there. Old-​school shoemaker, shoe repair, leather worker.
Don’t mind Emily’s reaction to a phone conversation with the guy — he’s old and hard of hearing (probably comes across as grouchy on the phone) but his workmanship is GOOD. Like the other person said, not much for talking but still a nice guy.