Longview Doors & Windows

I call to get estimate to change my windows and Jennifer tell me to come to the store because she have more different style of windows to chose …
So i come to the shop and she help me step by step until the project is done. I highly recommend on this company

I was looking around for standard French doors I met with Jennifer and divided to buy Folding doors and all windows
This place is amazing the prices is the best
Customer service was excellent I am so happy definitely will come back I recommend this place

Spoke to Jennifer 4 times to try and make an appointment. Finally I told her that she lost my business due to her horrible customer service.

Terrible company. DO NOT GO HERE. They take deposit. Promise two weeks then everytime you call another week. Another week. Another week. Another week. Another week. THEY LIE OVER AND OVER AGAIN. They have your deposit and refuse to refund it. WARNING STAY AWAY.

We found Longview because it was the only place open during the time we had to get sliding doors for a bedroom remodel. We wanted something much higher quality than we were finding at Home Depot.
The owner helped us select the perfect doors, and we paid for them. I explained that our contractor would pick them up closer to the time they were needed, in 2 – 3 weeks.
When the doors came in, she called us to let us know. I spoke to her and reminded her that the contractor would call to pick them up.
Fast forward 3 weeks — my contractor called be to complain that there was confusion when they went to pick up the doors. I don’t know exactly what happened, but it seems there were issues on both sides, and one of his men made things much worse. Is there anything Longview could have done to ease the situation? I don’t know, because I wasn’t there.
Long story short, the next day they picked up and installed the doors. They are of excellent quality, nice and solid, with superior tracks. Much better than what one typically finds at a big bix store, and for not much more money.

my experience with Longview Doors&Windows was absolutely wonderful, I started by changing all my windows and then I changed all my interior doors and replaced all my old French doors with Bifolding doors which looks Amazing
They helped me with Ideas and with the most professional service. And excellent customer service
I am definitely recommend them to anyone who needs any doors & windows

Does not stand by their product. Called multiple times to fix my door. Poor service

If you’re looking for doors and windows don’t waist your time this is the place! I’m so happy I found them. Excellent prices and service. Jennifer was so helpful she took care of me and helped me choose the right product for my home. I’m so happy I met her. They did beautiful job at my home. Thank you I love my new doors and windows!

Okay, I want to start by saying that the finished door, after an unbelievable amount of hassle, looks great. But, here is how the customer service went:
We went in 1.5 months before the time we needed the door installed. No problem, she said, to have it ready by your due date. Gave her all the details and supposedly the order was in. Received a few emails to check on details/​ask questions which we had already answered, but we replied anyway in a timely fashion. Checked in a few weeks before the due date only to find out that the order hadn’t been placed in time, with the business making excuses, saying we took too long to reply to emails (not true). So, there would be a delay and they couldn’t tell us how long. It turned out to be WEEKS after the original due date, which was ridiculous, and during this time the woman who runs the office seemed not to care whatsoever about what terrible service we were getting (they already had half our money as a deposit, so she knew we were stuck).
When they finally got around to the install, it was done in one day. However, a few days later, we realized the heavy double doors were caving in on each other because the installers hadn’t reinforced the frame properly. Also, the office manager had forgotten to order the hardware (door handles) we requested, so they took another 2 weeks. The installers came back when they had the handles in stock and reinforced the door. It all works perfectly now, but I would never recommend this company to anyone due to the tremendous inconvenience and poor customer service.

These guys replaced all my windows with Superior Ultimas. The installers were knowledgeable and fast.
Here is the problem. The owner (I’m guessing) Jennifer is very slippery. What I mean by it is that she’ll change the price and nickel and dime you to death. Get everything in writing because she did this to me twice so it wasn’t a coincident or «misunderstanding» as she called it.
Also make sure they spell out details on the work order or invoice and don’t accept the «trust me» slogan so much, as it only means she’ll get you later.
I always have a problem with people that can’t keep their word. And I ended up going out and looking for another vendor last minute. This created a huge scheduling problem for us. But she didn’t really care.
If you are decided on this company, try to deal directly with «Allen» as he seems to be the one to be straight up, but he is not easy to reach.
Good luck