Infiniti of Van Nuys

Big shout-​out to Vahe M. for giving us an awesome deal. Taking his time, going back and forth, to make the impossible possible. And at the end he gave us an awesome deal on great car and made the deal possible. (A better car, almost same payment)
And also RJ was our sales person, He was very nice and humble. He showed us the car and all the features and explained them clearly.
Defenetly going to work with them in the future.

Infiniti of Van nuys has proven over and over to me their great customer service. Even though my car was not purchased at this Dealership, I get it serviced there everytime.
The superior customer service was given by Service Manager Wilson — going the extra mile to make sure all my needs were met and that I did not leave the dealership unhappy. The essense of having recurring customers — its just good business. Wilson thank you again.

Don’t purchase the OPTIONAL maintenance package (unless you want it) because instead of it being an optional feature how it was insisted it can be removed anytime, they include it in your contract and won’t be able to remove it right away, takes about 6 – 8 weeks to remove the $ 20 extra feature.

Beware, stereo typical sleazy types. I applied online for financing first, I wanted to get all this out of the way to not waste my time. They told me yes, we can get you a car with your application. Well, i get there and I cannot qualify for financing, they want a co signer and lots of money down for a purchase, which I specifically told them about when I spoke on the phone. Then they play this baseball politics kinda job where they leave the office, come back in the office, leave the office to speak to finance. They tell me they are not the finance people so they cant give me a definite answer. Well, maybe finance should lead the discussion first and not waste my time!

Thank you Kenny SU for providing awesome sales service with my used QX 70. You went the extra mile for me when you delivered my car and with all my concerns.
I would recommend you highly to anyone looking for an honest hardworking sales person on a new or used Infiniti vehicle.

Infiniti of Van Nuys did not disappointed me. I called the day of the sale to inquire availability. Came at noon. Discussed the numbers and signed the papers. At 6PM car was ready to be picked up (the color combination was not available, hence the delay). Overall, I have had great experience, with one minor disappointment. Where is your coffee corner guys? You have had it before. To all the other reviewers complaining that they got ripped off I can add only one thing — the last financial crisis was partially because of ignorant customers not reading the fine print. Same applies to car dealerships — if you don’t read the print — you might feel robbed. But, pay the due diligence and discuss all the aspects — and you won’t have extra questions.

Christian and Jesse are amazing!!! Jesse picked me up because my car had once again broke down and was at my mechanic.
Christian is a miracle worker and got me the car I wanted and the financing as well. I really hate car dealerships as they usually are too aggressive, etc. (I’m actually a female and put reviews under my Dad’s name fearing repercussions if I post a negative review) but Christian, Jesse and Vic in the finance department made the sale run smoothly and I left with an impression of a great experience. Picked out my car and drove it off the lot the same day!
Go see Christian if you want to buy a car and want an excellent experience to go along with it. Hard to find these days but you can find it all at Van Nuys Infiniti!

Just closed a deal on a q50 lease. Had a great experience with this dealer — very upfront, no BS charges. They even went as far as arranging a vehicle deluvery from South Bay due to the fact they did not have it in stock. Thank you for helping out Rodrigo and others.

Regret coming here. After signing, I realized it was a bad deal, another dealership offered me 125 dollars less then what I signed for. Salesman was very pushy nice but pushy. But in the end it is all my fault. Horrible experience. Wow just read all the 44 un recommend reviews on Unilocal and we all have similar stories. Very disappointed

Do not go here. They are a bunch of liars — from management all the way down to the sales rep. They don’t care about customers just hitting numbers. They gave me a rate over the phone for a QX60 — then confirmed it in writing. Once I got there, they changed there pricing and plan and I ended up leaving and buying the car from Infiniti of Beverly Hills.

While i didn’t end up buying a car there, because it was recently sold, the sales man i talked with Lavelle Clark did a great job talking to me about leasing a q50s.
I’d ask for him, he was flexible about timing of a test drive, didn’t blow up my phone, and was flexible and clear with quotes and pricing.
A very easy buying experience through him, Infinti of Van nuy’s and Truecarcom
Highly recommended, and he did a much better job than people at his sister store Southbay Infiniti and would be my pick to goto again once the price of Q50 Red Sport decreases and the Q60s arrives in the summer.

Our Sales Person, Kenny Su, was terrific! He went out of his way to find us the perfect SUV and gave us a great deal on our 2016 QX60. I will refer all my friends and family to Kenny Su since he goes the extra mile to get us the BEST DEAL.
Kenny gets five stars for his professional and excellent customer service!
We have leased and purchased many cars in the past but Kenny Su provided the greatest
car buying experience.

THE WORSE CAR SHOPPING EXPERIENCE EVER.
I currently have a Lexus. My lease is coming to an end so I was shopping around. I go to this dealership, after visiting Mercedes and Lexus, to see what they have. (I had never driven an Infiniti) anyway long story short, I met with a salesman and like their Q50. The car salesman mentioned they needed to get rid of all their 2015 inventory by May, and stated he could get me an AMAZING deal on those.
So skip to the time of negotiation, obvi, I turn down the first number they bring to me. The salesman, Moses, who was very nice, then goes what would it take to close the deal TODAY; so I gave them my number. He goes to his manager, Christian Castillo to present my offer.
I went to outside to the car to see I thought I was taking home… I was so certain we could reach a deal… Then Christian Castillo. This overweight Hispanic guy comes charging at me; mind you I am a 5’2 female. (Not trying to be offensive just trying to paint a picture)
He basically was like WHAT TYPE OF DEAL DID U SAY U WANTED?! (Super pissed)
I said, did your salesman not tell you? He then goes HE DID BUT I WANT TO HEAR IT FROM YOU!
So I tell him what I wanted.
And he goes: TELL ME HOW DO U WANT ME TO DO THAT? (We were $ 79 apart btw)
I say, I don’t know, that’s not my job…
(He’s yelling this whole time in my face, again, I am 5’2)
He goes: I DONT CARE IF JESUS CHRIST HIMSELF CAME DOWN FROM HEAVEN AND WANTED THAT, EVEN HE COULDN’T GET THAT.
(Super offensive because I am Christian)
So I asked «I’m sorry did I offend you because you’re coming at me very aggressive?»
…My thoughts were, isn’t haggling part of buying a car? Therefore comes with the job he has, how could I possibly offend this guy…
He then goes off on me how I offended him and how I should go to Nissan… Again I currently drive a luxury vehicle and got a sick deal for it back in 2014 (from Keyes Lexus)
I told him, I could’ve gone higher but that his attitude was so bad I had to leave.
I felt so attacked. I felt like this guy’s anger issues were so bad, had no one been around I don’t know what he could be capable of. (My little cousin was there to witness all of it) They had my car key, because my Lexus was being appraised, I had my cousin go inside to get it since I had walked away after I nearly got attacked by Christian Castillo. I was so shaken up and startled I couldn’t go back inside. I felt humiliated and scared, on the verge of tears. My cousin said when he went back to get my key Moses (salesman) and Christian (sales manager) were in Christian’s office laughing at what had happened.
How could Infiniti support such type of behavior? How could Christian Castillo be a MANANGER? A man that would charge at a customer, especially a woman and say such anti-​Christian comments.
… The worse experience EVER. Good luck if u try to come here!

This is by far the most unprofessional dealer I’ve ever dealt with. Be warned, they will not stick to any price they agree or communicate with you. It’s all just lies. When you get there, they will switch the price on you once you are ready to buy at the office.
Prior to going there, we agreed on a OTD price by email; without discussing what payment route I’ll be choosing. When I got there to purchase, they tried convincing me to finance and run my credit. Just heads up for all of you, if you are not financing through the dealership, they do not need to run your credit. I refused since I already financed through my bank. After them taking all my personal info, they came back to me and said, because i wasn’t financing through them, they need to raise the price several hundred dollars. What??? I walked away from purchasing the car. Customers should not be treated this way. Do not waste your time and money going here.
I wanted to refer my mother to purchase a Nissan through them as well since they worked out an OTD (scam) price with me beforehand, but I’ll never allow her to go through the same experience I went through. If you want to see the email trail I had between them and I, contact me via Unilocal and I’ll gladly show you how faulty this dealer is.

You mean the Infiniti Stealership? Bear with me, its a long and comprehensive review.
Cliff notes: Zero pricing transparency. Dishonest and shady sales tactics — seriously. Added fees hidden in monthly payment & term length extended to keep the monthly payment low. Waste of precious time. Typical car stealership experience… sadly. My advice is to stay away from these guys. But if you insist on going, do your research, pay close attention to the numbers, stand your ground and don’t feel pressured to make a deal.
After several hours at the Stealership, I negotiated a deal for a 2013 infiniti g37 for 26,600 including taxes and fees and also included a warranty and 1 yr free maintenance at that price point. Getting ready to sign, I take a closer look at the numbers. It turns out, the so called «included warranty and maintenance» was actually tacked onto the negotiated price and hidden in the «monthly payment.» The monthly payment was extended to 72 months to keep the payments low. There was zero transparency that the extra fees were added on top.
Here’s where it gets interesting. The numbers don’t lie:
$ 26,600 agreed upon price including tax and fees. I agreed to put $ 2,500 down from that.
That means I am supposed to finance $ 24,100
The paperwork said I was financing $ 29,100
— Where did that $ 5k disparity mysteriously come from? The supposedly «included warranty and maintenance.»
There was also the option to purchase a factory alarm system for $ 31/​mo for 72 mo. $ 2232 for a factory alarm? LMAO. You can purchase and install a better aftermarket alarm for under $ 1k.
There was also the option to purchase GAP + ETCH for something like $ 39/​mo for 72 mo. $ 2800 for GAP insurance + ETCH? My Credit Union offers GAP insurance for $ 199 flat rate.
They were saying all kinds of nice things and making me feel like I owed them something; or I should be grateful for such a «huge discount.» I would be less pissed if all of this was disclosed to me from the start, instead of trying to sell me on a monthly payment at a ridiculous markup.
I said I needed to sleep on it. At which point, I was told that If I left the lot, this deal would be off the table. I ended up walking out.

Read the contract clearly!!!
2 stars because the price I got for the CPO q50 hybrid was very competitive, although there were some dents and scratches which we were not told about.
When I was closing the deal, the financial manager told us if we purchased some warranty products, insurance and prepaid maintenance, he could lower our interest rate. I took the deal because it seems like a good deal but he did not inform me how much these misc products cost.
When I got home, I noticed that all these products added up to almost 10k, and the contract clearly says my decision to purchase these products would not affect my financial payments, so what he said to me at first was very likely a lie. I therefore called him to cancel these products for me because the contracts of these products state that I can have a full refund within 30 days.
However, it’s been 3 weeks now and there are still no update. He promised to give me a call back on updates two times but he never did. It was also very difficult to approach him because he is always out of office or busy. I shoot him 3 emails and none of them were replied. Out of the three times i reached him by keep calling him, the first time he said he needed to call the bank to get an answer. The second time he said he needed approval from the store manager. Finally I reached him today and he said his store manager was sick and out of town for the last 10 days. I still do not understand why he needs approval from his store manager when the contract clearly states that I can return the products.
Everything seems very suspicious and it seems like he wanted to keep waiting until the end of buyer’s remorse period. I wish everything was a misunderstanding but I gave this dealership a lot of time. If this issue is not addressed the next couple days, I would take this case to a business lawyer and file a business complaint online, and I know I will win for sure. It seems like they do not want to take care of their customers after closing the deal.

They best car shopping experience I have ever had. The Finance Manager, Vick is a true professional and offers excellent customer service. Also, Kenny the sales person who helped with the purchase is very pleasant with good customer service skills. Very happy with my purchase! Thanks again
And I always used to drive BMWs.

The 1 star reviews are sadly not an exaggeration. I leased an infiniti from this dealership in 2012, but did it through a leasing company and had no problems. When my lease was up, I decided to get another Infiniti so I came here myself and had the worst experience you could have at a dealership. It’s funny now because it saved me from driving a piece of junk for another three years and I got a nice Audi instead.
When I called to schedule my appointment, they were dismissive and rude until I told them I was trading in an old lease for a new Infiniti. They scheduled me to come see Bobby, but then I arrived and they pawned me off to another sales guy who clearly needed the sale. He was slow, uninformed about the cars, and complained to me about how he should have gone to school for his masters because this is the worst job ever (I’m sorry I do feel bad, but save your sob story and get me a car).
After things did not move along, we had the displeasure of working with the con-​artist himself, Danny. Danny was a smooth talker, but a pushy and arrogant. One minute he was okay to work with, another he was just saying all the wrong things. He will do ANYTHING to make a sale… including offering to «take care of my miles on my old vehicle under the table» if I lease a new vehicle with him. I joked that I’m there to lease a car, not commit a felony. but to each their own I guess =)
Once we agreed on a car, we were then met up with the excuse that the car I want was lost. «We have the key right here, but can’t find the car anywhere.» Incompetence level: through the roof. Danny then aggressively barked, «take another color — you said you’d take any color.» No, no I didn’t crazy-​pants. After another hour or so, they found the car and the sad salesman without the masters came and said «please leave me a 5 star review, I don’t want to deal with them later.» And then he didn’t show me how to set anything up and sent me on my way.
So here is your 5 star review guys. You earned it.
The nightmare doesn’t end here though. I left with the car and was so disappointed with them, I contacted consumer affairs. Not surprisingly, they took it very seriously and contacted the dealership. The dealership got in contact with me and revoked the lease cause they «didn’t want an unhappy customer.»
Thank you guys for saving me from ever dealing with you again… and for sending me to Rusnak and putting me into a nice new car I actually like.

Terrible Deals and RIPOFF. Advertise for $ 399 — Actual Quote for $ 709 a month for a car that is $ 43,000 MSRP.
Zero stars actually! I stopped by to get the look at their 2016 Models that they had, and turns out to be they didn’t had any new 2016 models, because their dealership still has a ton of 2015 (apparently cannot sell them, for an obvious reason).
The so-​called manager has approached and insisted me to provide him my SSN number even i told him my story, and showed him that i have a FREE fico score from several credit card companies that provide it, he said he want to check it to have a better understanding to be sure for exact numbers so i can be more confident with my monthly payments. I agreed, and provided him my info, and then this whole things start to come up:
First he said that i already have 2 cars, and he needed to add 1 more person on the app, and then he can make a deal with me, and he sees no problem with it, then i have called my sister to ask to her to join the app as a co-​borrower, and also gave him her info, and after a while checking her info, he approached me and started to bring me some papers with numbers and saying that he is not hiding anything… but i would need to put down $ 1,500 down payment and my payment would be $ 709 A MONTH!!! WHAT A JOKE!!! (this is BASE MODEL CAR), For a car that they advertised as $ 400 Including TAXES /​Or Get a $ 440 a month for a car that is $ 45,000 MSRP… COME ON!!! STAY AWAY!!!
I have asked the guy, how he does his math, $ 709 a month is almost a 2 car payment??? (if you add addition $ 91), who in the world would sign for this deal? There is even no room for negotiations… which he offered maybe to lower it by $ 30 a month, but come on, i am not that stupid to agree on that deal.
I have explained him: Recently I got a BMW for a sweet deal, Mercedes, AUDI… they are all within reasonable advertised price range depending on the package… but this … NO WAY!
STAY AWAY.

My Infiniti had an airbag recall so I took it in to get it fixed.
This is a great dealership. It was easy to make an appointment, and they have a really nice customer waiting area, completely stocked with a high-​quality Starbucks fresh coffee machine, pastries and fresh fruit, even bottled water. Check out my pics.
They also have loaner cars available if you can’t wait, but you need to schedule one in advance.
I suggest making your appointment for first thing in the morning. I was there at 7:45 and they got me right in, even though my appointment was for 8:00am.
What I like most about them, is that they aren’t pushy. They did an inspection on my car and found some things wrong, but didn’t give me any hard-​sell about having them fix it. They told me what it would cost but didn’t push the issue. I really liked that!
They also gave my car a good wash and vacuum when they were done servicing it, for free!
If you have an Infiniti, and you need service, this is the place to go. I’ve also had great service at their parts department.