H&R Block

Josefina, is the definition of exceptional service! Thank you for your help! Book an appointment with Josefina, you won’t be disappointed!

I have been coming for about 4 years here and have worked with different people and let me say I never leave unsatisfied. Parking is kind of blah since it’s in the back but this place still gets 5 stars!!!

I have been getting my taxes done by Josefina for years now. She is hands down the best! Not only is she friendly and without a doubt knowledgeable, but she really takes her time to review your paperwork thoroughly and ensure you receive the tax return you deserve. You can tell she loves her job and she won’t let you leave until everything is understood and you are happy. Book your appointment with Josefina for amazing customer service!

Thanks to Josefina I was able to get my taxes done and she really help me to get my refund the right way. I truly recommend this H & R Block for any help regarding a return.

Came here last week for the first time and Dvorah was great! She was patient, friendly, and knowledgable. I had many questions and she took the time to thoroughly explain and clarify any confusion I had about my current situation. I recommend this location and if you go, make an appointment with Dvorah!

Horrible customer experience. An utter waste of time!
Yesterday I went in after having scheduled an appointment. I was very specific as to what I was going in for: to file an extension, then file a partnership return. I got home from work earlier than expected, so I decided to phone in to see if they could see me at 7pm instead of 7:30pm.
First flag: The phone number google provides directs to the Victory office. After getting their phone number from the victory office, they said they could see me immediately, as I live down the street. I go in.
The cute but clueless girls have trouble deciding who I’m supposed to see because they didn’t listen to my name. It turns out the person who I’m supposed to see has «just stepped out» even though the girl apparently told him I was on my way. A woman who looks homeless shuffles to the water cooler. She is braless and her breasts sway over her pants. It leaves very little to the imagination. As she shuffles back, I realize incredulously that she must work at this office…
I sit down with a rotund and fidgety man. I tell him what I need and ask for a quote.
1. he does not know how to file an extension
2. he does not know where the papers are for an extension (I had printed them out from
)
3. the office does not file partnership returns!
He fumbles with his cell phone holster, and mutters something about not having the right software. He tries to schedule me an appointment at the Victory office, but they are (at this point) fully booked.
He tells me I should just file the extensions myself, I don’t need to estimate my taxes, I can just put zero. He doesn’t know how to file them, and he doesn’t have the forms, but if I bring the form in from my car, he can help me for $ 50.
He is unable to give me a quote for what the Victory office would charge for a partnership return. He uses a folded envelope to take notes.
So, overall it was an utter waste of time: the office smells like piss (the chairs look like people shat and peed upon them!), and the parking is absolutely awful!
I am discouraged from going to any franchise location after experiencing this utter lack of professionalism and helpfulness. It should be noted on the website if an office does not handle partnerships and they should NEVER schedule an appointment for partnerships if they do not handle them. Also, what tax office doesn’t know how to file an extension?!?
I hope that H&R block sees that they are losing customers by keeping this joke of an office open. It is absurd and ridiculous that this place calls itself a business!

A great place to do your taxes if you have an appointment but if you walk in, you will have to wait for bit. I do my taxes here every year with Zachary Webber. He is very helpful and is more than willing to answer your questions. He will try to fit you into his schedule as best as he can. The only thing I do not like is that the chairs are old and kind of dirty and parking lot is full most of the time. Overall great experience in the past.

NO! This place is the worst, I actually called corporate and filed a complaint. I had an appointment, off-​season, to meet with someone about getting a copy of my previous year’s returns. Not only was I made to wait for 20 minutes in an empty office while the employees chatted with family members and each other, but when it came time to request my returns she told me it would cost $ 25. $ 25 to print them out?! I had to go in because their website is broken and won’t allow me to access my returns AND it cost my husband and I over $ 500 to file in the first place!
When I questioned it, the woman was rude and when I left I was then harassed in the parking lot by a homeless man. Don’t go here unless you absolutely have NO other options. I’m considering finding another tax professional next spring, this was absolutely absurd.