Carlo Inc

I’ve been in their 16 551 Victory Blvd, Bldg. 2 property for 7 years. I would write to their website but no longer see an option. It started out being the best deal in town, with excellent management that after a few years tapered off a bit. Then they left and had temp management which I actually liked alot, for instance Albert. Albert was responsive and caring. Now he’s gone and there’s a couple of new workers who are not responsive nor very friendly. One of them acts like you’re out of line for discussing a problem, and cross when we’re the reason they have a job. There’s is a constant laundry room problem where for months I’ve asked them to check the water levels and temps for the washers and dryers. After promising they would they never would until I kept asking. Again today, the first washer closest to the door would only give a small water level and I had to pop my head in their office 3 times trying to get someone to witness it. The rude one wouldn’t get out of her desk to witness it. The other one, the manager was on the phone. I waited a few minutes but had other things to do; I kept popping my head in there, and by the time they both came around, there was no water level to witness and I was practically called a liar by the management. (And when I offered them to check with me being gone was told by the rude one that they aren’t allowed to open the lid); course she realizes she’s rude and I can tell she’s trying to limit that… as a customer, this isn’t good customer service. The one should have gotten up out of her desk. No one else is there I doubt she was so busy. Once when I checked during this situation they actually locked the door. So again, your washer closest to the door has only a small load water level, which ends up costing me. In the past your dryers wouldn’t all dry which means I have to hang things all over my small apartment. Or they have been way too high in heat. Hopefully those have been adjusted. As it is they aren’t enough to service everyone so you will need to take more initiative in maintaining them.
Also in the past although management was polite, they weren’t keeping tabs on roach management. I hope they are doing this versus waiting for complaints.
Although it’s not as important to me as the above two issues, yearly they used to clean your carpets for free but no longer.

Also, recently a UPS sticker was left on my mailbox saying they couldn’t get in; «no access». Don’t know if they have a key like USPS or not or if they weren’t let in by mgmt. but that’s never happened in 7 years. How could they get in enough to put it on the mailbox but not go up the elevator, or did mgmt take the sticker from the outside of the front door and put it on my mailbox? They came back the next working day, on a Monday, but had to deliver on a hot day.
Every year there are significant increases but I realize the valley has serious housing issues as it’s all expensive. There has to be enough offset in the area to justify having to live like that which I fortunately have but as it stands it means not owning a home which leads to some moving out of the area.

I just moved out of Newporter apt due to job change and I would like to share my views about the apt. Throughout my stay I had absolutely felt comfortable and safe. I lived in a townhouse which is nice and cozy, perfect for a small family. The apt is located in a perfect residential area but at the same time easy access to the freeway and downtime in about 5mins walk — you get everything there.
When it comes to the apt community, i have never had any bad experience. At times, I used to wonder if there are people living next door it has always been very calm. The apt was clean and well maintained. We were always informed well in advance about the maintenance work. Also the repairs works have been addressed promptly.
All the credit goes to Bobbie– the manager. She is the reason why I loved this place ever more. She always carries a pleasant smile on her face, greets everyone she sees. She does really care so much to take of her residents. Right from the day I moved into the apt till the last minute she had been very helpful and has come to our rescue at the time of need. I wish I have a mgr like her in my new place. Really going to miss Newporter apt and lovely Bobbie. I wish u guys good luck.
I highly recommend this place. You are fortunate if you get a place here.

I lived at 18 632 Collins for 1 year and the ONLY reason I left was because I wanted to be closer to my job. The building was always impeccably clean, the grounds were always kept up nicely and Bobbie the manager is awesome! Oh! For people who are completely
bug-​a-​phobic such as myself, I never saw a roach, spider, or ant in my apartment or on the premises and I lived on the first floor. You will not regret living here.

I’ve lived at Vista Pointe 1 apartments, a Carlo property for 4 years! Annie the manager is great and the maintenance team is very responsive. They always take care of everything ASAP! Thank you!

Vista Point 2 is awesome. The landscaping is nice, the bbq grill is nice to have available anytime. It’s a real quiet environment and the managers Brianna and Hank are great!!!

I’ve lived at the Vista Pointe II apartments in Studio City for about a year now. Moving from the east coast by myself to California was a huge transition for me. My managers Brianna and Hank helped make my move-​in process so easy, and they are always around if I need them for anything. They are both super friendly and they make you feel so comfortable and safe. They always make time to converse with the tenants in our building, great hospitality.
Overall I’m so happy that I decided to lease my first California apartment at Vista Pointe II. The community is so clean and quiet. I would definitely recommend others to live here!

I’ve been living in Vista Pointe II for the best part of a year. Doing so was one of the best decisions I’ve made upon coming to California. The neighborhood is safe, convenient and a nice change from the noisy environment I used to experience when living in Hollywood.
Briana and Hank are everything you could ask for in a manager. They were very particular about making sure the place was well cleaned and painted before my move in date. They’re easy to get ahold of and have promptly answered any questions I’ve had. Good management is very hard to find. I remember having an awful experience with a manager of a different property. It only made me that much more grateful to live where I do now.
I’d recommend this place to anyone who wants to live in a safe, quiet and clean neighborhood. I can’t imagine living anywhere else and being this happy. I’m definitely staying here for as long as possible.

I currently live in one of Carlo Inc properties, The Crossroads. The property is very good, not big but very cozy and clean. Management is one of the best there is. Vanessa, the manager, is very caring, makes sure everything is in working order. They have an AC in apartments so it’s a huge plus for hot LA days. Great choice if you are fist moving to LA not far from major film studios, downtown, and just about anything is within 30 minute drive (haha traffic can add to it). Overall good place!

I recently moved to Arizona after living in The Diplomat Apartments for two years. They do a great job maintaining and updating the apartments. The property managers are attentive and professional. If I were to move back to the SFV I would definitely consider moving into another Carlo Inc managed apartment.

I have lived at The Diplomat Apartments in Studio City for half a year now and intend to stay for quite some time. I am in the voice over industry and I recently transferred from one apartment to another because I wanted a 3^rd floor unit and they rarely go up for lease. I felt Carlo as a company did a great job with this transition — they were thorough with my moving out of my old apartment and the new apartment was in very great shape. My managers Jolé and Geobert were especially awesome through the process, walking me through everything step by step and being very clear as to what each step meant with costs of move out /​move in, along with a new lease to sign. In my opinion, management /​managers are a reflection of the company they work for and in this case, Carlo Inc is definitely a good company to be renting from.
Having moved here from out of town, I feel fortunate and blessed that the first apartment I leased in Los Angeles was with Carlo Inc. Very happy with the decision!

Carlo management is great! I checked out the plaza apartments and Mike and Haylee, the managers, were great! Very responsive and you could tell they were on top of everything. Not to mention the place looked great! After living in La for over 5 years and floating around between places with horrible management I am very happy to have had this experience. Highly recommend!

I recently called to inquire about a one bedroom at The Arbor apartments. The manager also was kind enough to direct me to your great website, very detailed and with photos! It’s so frustrating to have to take time to visit locations that post very few photos. So this site was very helpful. And I see why, since the apartments look so nice. But I saw the great reviews, so I expected this. There were several locations to choose from, which made my search much easier. Thank you for the great info and making a tough move a bit calmer!

Really great location with convenient access to freeways, but not too close! The apartment manager showed me around and he was very informative and helped me find an apt that was perfect for my needs. The company Carlo is great… their website’s really easy to navigate. when I called Chatham Oak in Studio City the manager directed me to the website
. Lots of great locations to choose from.

I love them! It’s always so hard to find a trustworthy people to make an important and difficult discussion. They make you feel really comfortable and safe. They are very open to discuss everything and fulfill all your needs! The manager at Arbor referred me to the company website «car​loinc​.net» and this website couldn’t be anymore useful and easy. It’s so informative and helpful and very easy to navigate! Good job to whoever designed this site! It’s totally awesome! This property company has so many outstanding locations to choose from! I can’t wait to see them all :)

Living at the Villagio Apartments was delightful. The apartments are beautiful, peaceful, and the office staff is the best I’ve ever worked with. David and Patrick are incredibly helpful, professional, and just down to earth. If you are thinking about moving to a Carlo Inc property, do it, you won’t regret it.

I’m living in Studio City on Acama. The manager John is exceptional in welcoming new tenants. The Carlo website gave me a very good sense of the building features, but in person the apartment was actually more spacious than I thought it would be. I’ve already had a couple of minor issues because I’m a klutz and the maintenance was handled immediately. The gated parking makes me feel secure about parking my car. Great location!

Living at NewPorter is really nice, Ms Bobbie is the most caring and helpful Manager ever. Pool and barbecue area, are Zen spots!!! (Really peaceful), I was welcomed with a beautiful basket full of goodies, convenient close to 101 fwy, restaurants. 711s etc… neighbors are nice and polite, a/​c work great.

Loved my experience. It was very easy to navigate through their website. Our toughest part choosing a location because of the many excellent choices. I definitely recommend to all. Ultimately, the manager at Chantham Oaks Studio City sealed the deal. Extremely helpful gent.
Thank you again.

I have been a loyal tenant for the past 10 years and the reason I contunue to remain loyal are because Managers like John Holtz who have always been tentative to the needs of my apartment and the overall building… I enjoy our interactions and the fact that he takes the time to converse with tenants is what makes him more hospitable once you move in. Never any complaints… If I have a minor issue with maintenance the issue is resolved same day or within 24 hours… Plan on continuing to be a loyal tenant for years to come.

I’m been at the Promenade location on the boarder of Sherman Oaks & Van Nuys for about 2 years. I wouldn’t live anywhere else. All the managers are extremely nice and helpful. I rarely have any problems but if I ever need assistance they are always ready to help. It is a peaceful community (all the properties I visit seem to be). The apartments are pretty spacious & rent is fair.