Budget Truck Rental

Had a minor accident, last week as I was driving the truck to the office to drop it off. This office never sent in the accident report to their Corporate headquarters… WTF. NEVER USE BUDGET. 5 weeks later: To continue with this story, I ended up filing a complaint with the Better Business Bureau against BUDGET. Here it is:
Consumer’s Original Complaint :
There is no way to describe our experience at BUDGET TRUCK RENTAL, other than CRIMINAL. We purchased full coverage apon renting our truck. We accidentally clipped an pickup trucks mirror with our mirror 10 minutes from dropping it off, city driving. We filed out an ACCIDENT/​INCIDENT report. Budget’s insurance should of gotten back to the poor fellow who incured damage, within 48 hours, but did not. One week later, our Insurance Agent found out that BUDGET TRUCK RENTAL hadn’t even filed the Report! We had to fax it ourselves to BUGDGET CORPORATE. 18 days later, neither us, nor Representatives from both of our Car Insurance companies, nor the poor fellow can get through to speak to a human being at Corporate or local level. What can be made of this? This is completely acceptable and CRIMINAL. The Police Department says the only alternative is for that poor fellow to go to City Hall, small claims court, and try to take legal action against BUDGET TRUCK RENTAL. In the meantime, he does not have a left hand mirror, nor electrical on his dashboard. We feel horrible, but, paid the $ 100 for coverage, and the additional $ 100 for the Budget truck’s mirror. We are within our legal domain. This is unjust and something must be done to stop BUDGET from getting away with this activity. Something must be done!
2 weeks later:
MORE INFO RECEIVED FROM THE CONSUMER: I continue with this story of crime by saying it took a full month for A THIRD PARTY INSURER to get back to me and the fellow who sustained damage. They apologized, saying that she was taking over the case from the desk of a co-​worker who had let it sit… WHATEVER. Now it seems to be underway to take care of responsibility. However, this does nothing to diminish the rude, and irresponsible way in which BUDGET handled everything. No phone call returns locally or nationally, no kindness, no communication. An apology from a third party Insurer cannot make up for the stress and distress that poor customer service and negligence has given to myself and the damaged individual. This company needs to be investigated by a Federal Agency, and shut down until they can improve thier services and be responsible. I PAYED $ 100 for insurance, and this is what I get in return. UNACCEPTABLE and CRIMINAL. SHAME on you Budget Rental Company.

I have been having problems with a moving company and the guys at Budget Rental Truck have been so patient and helpful! They are honest and understand how moving companies work. I would recommend this company for truck rental.