Awesome Bounce!

We rented a bouncer for our baby’s birthday party. A week before the party we called Jeff and told him that we might cancel the jumper because it was going to rain and it did. We only ended up paying $ 10.00 dollars cancellation fee.
One of the problems that I had with this guys is that they took a long time to refund the money. When I talked to Jeff he asked me for all my debit card info including the code in the back of the card (stupid me) to do the refund. He said that sometimes the banks ask for that. A couple of days later I see a transaction in another state that of course we did not make. I’m not saying this guys did it, but it’s very suspicious !
Detectives are investigating this as we speak.
I will not call, hire this company ever again.
I will keep you updated with the investigation !

I don’t understand why there’s bad reviews. I got a groupon, I set it up on their website, I indicated the time they need to arrive for set up. Within 24 hours, Jeff called and said it was all set, and to confirm the monday of the week of the party, which I did, confirmed, then they came at 1:30 pm to set up. the bounce house was a little faded but it was clean. My daughter was sooo excited to be in it. I had an awesome experience. thank you!

I tried to understand the pricing online: I could not understand why I got $ 25 additional fees because it was a park and whether it would include a generator: So I tried to call and the guy refused to talk to me because of the quality of the phone line and my accent but he even did not try for more than 10 seconds even though the quality was getting better. Awfull service!

My experience with Awesome Bounce has been far below acceptable. I ordered a specific bounce house for my son’s birthday a month in advance. I then followed up with a phone call to the company, to confirm that the specific bouncer that I ordered was available and that I would be guaranteed that bouncer. The woman representative of the company confirmed that I was the only person to order that specific bounce house & guaranteed me that that particular product would be provided to me on the date requested.
Fast forward to the week of my son’s party and I received a call that the specific bounce house I requested was not available, they were going to provide some other bounce house that did not match the theme of our party and they were going to actually charge me more for it. So, as any intelligent person would do, I canceled my reservation and found another vendor. Awesome Bounce was supposed to give me an immediate credit since they had already charged my card for the full price of the rental.
It is now three weeks later, and I’m still fighting with the company to try to get my refund. I keep getting a plethora of excuses, including the person who I initialed worked with has now been fired. Now, regarding my refund– a bunch more excuses like they have to work with multiple offices to get this refund complete and they want ME to do the legwork to work between them. Ridiculous! .and I’m not going to do it and I want my money back! Do not use this company if you actually expect a reliable product for the price originally declared.

Our delivery time was between 9am-​11am. We called them at 10am asking for ETA. Our conversation goes as follows:
Me: What time will you be here?
Owner: We will get there. Don’t worry.
Me: Could you give us an estimate?
Owner: Ummmm, I’m not sure…
Me: Could you call the driver and ask?
Owner: I guess I could… But we’re really busy today.
Me: The party starts soon, and we’re worried because he still needs to set up…
Owner: Yeah, ok. I will call you back.
10:30am– No phone call, No bounce house (and he won’t answer my calls)
11am– No phone call, No bounce house (and he won’t answer my calls)
11:30am– No phone call, No bounce house (and he won’t answer my calls)
12pm– No phone call, No bounce house (and he won’t answer my calls)
1pm– No phone call, No bounce house (and he won’t answer my calls)
1:30pm No phone call, No bounce house (and he won’t answer my calls)
1:40pm (remember, delivery time was between 9am-​11am) the driver shows up.
No apologies, no offers of any discounts. And the truck with all the supplies looked filthy.
By the time he would have unloaded, connect to an outlet, clean (if they do cleaning…) the insides, party would have been over, so we sent him back.
We called back to let him know, and of course, no answer.

Horrible company and customer service. I use to live near the owner Jeff and I thought I would use his company for our daughter. The bouncer came late and dirty. Awesome bounce didn’t seem to care or offer any discounts. I should have read the reviews first. Cause they all seem the same. And what makes this company more dishonest is that Jeff responds to some reviews off Unilocal.But the picture saying Jeff owner isn’t him. Why does he hide???

Do NOT hire!!! It started with drop off over an hour late and ended with The individual picking up equipment starting a fight at my kids birthday party. Rude, aggressive and physically confrontational. Tried to fight my husband!!! Scary. These people should NOT be allowed around children !! Ruined my kids birthday!!! I can not warn you enough! This place should not be in business!

We celebrated my boys birthday this past weekend and rented the 4 in 1 Minecraft bounce as well as tables and chairs. Everything was delivered onto and and in great condition! The tables and chairs looked almost brand new! The bounce was delivered separately from the tables and chairs and both delivery people were very professional and fast!
I will definitely use them again!

I have used Awesome Bounce twice now. Both times they arrived on time and it was quick and easy. Both men that came out were very knowledgeable and friendly to me as well as my overly excited son. Great price, awesome selection, good customer service. I have nothing but good things to say about using them.

We used Awesome Bounce years ago for all our parties. Recently I was a little worried about using them again after seeing some of the Unilocal reviews. I decided to go ahead and give them a chance since we always had great experiences in the past. I must say nothing has changed. This company is like their name says AWESOME! We ordered a Minecraft bouncer for my sons 8^th birthday. The company called to confirm my order and then called again a few days before the party to make sure that everything was still good. They delivered the bouncer on time and picked it up a few hours after the party ended which was great because the older kids loved using it after everyone had gone. The bouncer was very clean, no damage. The delivery guy was nice and the set up and take down went quickly with no problems. I couldn’t be happier with with our experience this time and all the times we had used them in the past. They will continue to be my go to when I need party rentals.

FANTASTIC!!! I was a little worried with the reviews not being all 5 star — but gave them a shot and SOOO glad I did. I ordered 2 bounce houses and adult tables, chairs, kids tables, etc. Veronica was wonderful on the phone and everything was delivered on time, clean and perfect. Couldn’t be happier and will definitely be using Awesome Bounce again!

I read the Unilocal reviews AFTER scheduling a bounce house for a birthday party. The bad reviews really scared me. Therefore, I want to report that I had no problems whatsoever. I spoke to Veronica, who was friendly and helpful. The person showed up to set up on time, and removed it on time. I should add that we changed the location where we wanted it from concrete to grass at the last minute and the installer didn’t miss a beat. He explained everything I needed to know and left me with paperwork that included a number to call if we ran into any problems – including his personal cell phone in case we needed to reach someone after the office closed. The bouncer was clean and safe, and the kids had a great time. Absolutely nothing negative about this experience. Two thumbs up!

Worst customer service experience EVER! Bought a group, fine print only says «no parks», but didn’t say that you couldn’t set it up at a grassy area within your community. When I called to get proof of insurance, I spoke with the rudest human being on Earth! I will never use these people for future events, nor should you!

Horrible service ! If there was negative star, I would have given one. Not on time delivering the bouncer and came early to collect it. Made threat to my family who wouldn’t open the gate because they showed up unannounced. What a nightmare! Will never do any business with them anymore !

I recently gave my sister money to rent a bouncer for my niece’s birthday party. I recommended Awesome Bounce! as I’ve ordered in the past with no issues. I was very disappointed this time. The bouncer was dirty and it was not able to keep the air at its fullest so the kids bouncing was limited! Unfortunately the bouncer was a gift from me and I’m truly sad that it did not meet our family’s expectations. I will have to find other options in the future.

Awesome bounce is Awesome!
Their service is Awesome!
They made my son’s party Awesome!!!
Maybe that’s why their name is Awesome Bounce

We usually have a great experience with Awesome Bounce but unfortunately we will not be renting from them again. First, they were trying to charge more than their website posted and didn’t seem to even know what their inventory or promotions were. Second, they delivered the wrong jumper. We reserved a combo jumper and they brought a basic… not fun for the kids as it took them over three hours to bring the correct one. When we asked for a discount due to the error, they made the driver give us $ 20 out of his own pocket! Lastly, when my husband called the company back regarding the issue they apologized but weren’t willing to credit us any more or even give a coupon for the next rental unless we gave them a positive review! They offered us $ 10 for every positive review (up to 5)…that’s bribery and bad business. BEWARE if you use this company. I don’t know if they changed ownership or what but the rental quality and service are not what they used to be.

First time using awesome bounce and it was great. The driver was nice and professional. He made sure the bouncer was secure to the ground and that it was working properly. Everyone was very friendly and professional. Would definitely use them again

FIVE STARS!!! I have been using Awesome Bounce twice a year for almost ten years at my children’s parties. I highly recommend using this company. I have had professional and reliable service every single time. This year we used Awesome Bounce for a large school event and as always their service was impeccable. I have also found their prices to be comparable and often times much less than other companies. If you have questions, the customer service is always friendly and informative. I don’t bother calling anyone else anymore. Awesome Bounce is AWESOME!

Decided at the very last minute (the day before) to rent a bounce house for my son’s first birthday. I reviewed a lot of local sites and their offerings and finally decided to give Awesome Bounce a call to check the availability of the toddler interactive Laugh & Learn. I was happy to find that it was available for our party the next day, secured it on-​line, and received a phone call from Jeff a couple of hours later to confirm details.
The bouncer was delivered and set-​up on time and was a HUGE hit among our young guests (toddlers and young kids ranging in age from 1 – 7). So many parents commented on how great a bouncer it was for such young kids.
It was clean (and, even though it had several surface patches, was in great working order).
Pick-​up was same day and also on time.
Will definitely rent again from Awesome Bounce.