American Merchant Center

Great customer service!!! Everything went so smooth with installation of the system. answered all of my questions! Good doing business with you. Recommended

Excellent service! Lora and Jennifer are two awesome ladies. Very good customer service, would definitely recommend them.

What can I say nothing but great ! Very responsible guys do everything I asked for ! Honest and punctual people! Will recommend to my friends !

American Merchant Center is a SERIOUS LIFE SAVER when it comes to my business. They offer free quotes (which is a PLUS for any business owner who is just looking for an idea of cost and prices of a new system), and help you come up with the best options for your business!
After getting my free quote it just made sense… they explained everything from start to finish and answered all of my questions. I mean I could not ask for a better way to simplify the purchase process for my clients!
Not only did they provide a free quote and gave me a play-​by-​play of how it all worked but then they add that they have No hidden Annual Fees, No Cancellation Fees, No Contract and get paid quicker with streamlined transactions. I don’t know how much more you could ask for, this is as honest as it gets.
Thanks Again AMC for being so helpful! Will definitely recommend to anyone looking for your service!

Excellent service! All my questions were answered in a timely manner. They are transparent in explaining fees and also in the benefits they provide.

This was an excruciating company to deal with. Communication barriers, bad attitudes, and they continued charging me after I canceled and I had to call about 30 times over the past 8 months to try to get them to refund the charges (my bank wouldn’t do it). Update: After they read this review, they decided to finally send me a check, so I made it 2 stars for that.

horrible service. I have cancelled my account with them since they never delivered the product to me. it’s been 6 months now since I cancelled my service and they continue withdrawing money from my account. I have called in and filled out forms twice now and they continue giving me the run around. never use them. ever!!!

American merchant is seriously the worst company I’ve ever worked with in regards to customer service. I’ve heard people complain about customer service before, and I always shrugged it off, thinking, maybe they were being difficult and are too hard to work with. But SERIOUSLY, it makes the world of a difference when you run a business and are trying to get moving on a project that is being held up by people you PAY. How can a company survive this long when every single one of their employees I’ve communicated with were rude and unpleasant to work with?
Every time I call them it makes my day ten times worse, even when I am having a good day. Three weeks ago, I called to ask about their gift card packages. My rep was short and quick and emailed me the form to fill out without answering any of my questions. Obviously, after looking at the form, I still had questions unanswered, so I called again. The person on the phone stopped me and told me I could only ask MY rep. (Um, hello, do you not all work at the same company? You can’t take time out of your busy day to answer a few basic questions? If you didn’t know the answers, couldn’t you just transfer my call to another, more trained individual, that was available?)
I had to call my rep five times thereafter, leaving my name and number with a promise of a call-​back, before giving up and resorting to emailing her my questions instead. Of course, it was never replied to, so I called several times again. Finally! I was able to get in touch with my rep! You would think the madness ended there and my simple questions were answered quickly and kindly.
Nope. After EVERY question I asked, she would put me on hold for three minutes to ask someone else for the answer. She wasn’t able to answer any question I asked her without consulting with someone first, and these questions were about the price of a basic package the company offered. To top it off, she sounded so exasperated every time I asked another question. I’m sorry, did you just waste three weeks tracking down your useless sales rep, only to be treated like less than dirt?
And this was only my most recent unpleasant encounter. Train your workers, and while you’re at it, teach them some manners.

Very organized and fast service. I have 3 business merchant accounts and POS with them all were setup and running perfectly since day 1. Highly recommended. I also got fantastic rates that no other company could beat. Great professionalism and customer service that truly sets them apart from other companies in the same field!

We have been with American Merchant Center for almost 3 years now. Lora is always there to assist us whenever we have questions. They were there to help us every step of the way as we set up various online stores. Thank you American Merchant Center for everything you have done for us over the years! We could not have done it without you!

Using their services for my business 3 years already and really happy with the level of customer service they provide!!! They are always helpful and nice, looking the best possible way to cut my expenses and helping with all my needs!

We have opened an account recently with American Merchant center. Laura was very helpful throughout the process: she explained how everything works, how to use the attachments and how to charge over the web. It’s been close to a month since and we are very pleased with the service.
Thank you guys for your help.

This is the worst credit card service provider, their sales force is xtremely week, I honestly went through because I felt bad and I wanted to help the lady out because she sounded desperate for a sale but the transition to switch costed me not only time but out of pocket money, do yourself a favor and run away… Unbelievably rediculous and then the person in charge ended up hanging up the phone on my face because she didn’t want to hear what I had to say…

Laura at American merchant center is GREAT. We have never had any issues with
them and Laura was very helpful in resolving an issue we recently had.
Thank you very much.

There should be a negative star for this company. American Merchant Center is the WORST at customer service, and or calling you back. This girl doesn’t even know how to talk English and she’s telling me she can’t help me. David is the sells rep and he should up to my office got my info and hasn’t been back and I tried to get a hold of him for 1 week and still noting. and for all the other ladies that work @ American Merchant Center have no right to tell me I cant have my own document papers since the rep David didn’t give them to me. this company is full of bullshit and since you want to cancel them, they don’t want to help you. the ladies kept telling me not to get mad at them because its not their fault! you never gave me paper work stupid ass company. I guess ill be taking it to court. FRAUD!!! BULSSHIT CUSTOMER SERVICE and waste of time. EVERYONE NEEDS TO BE CAREFUL THIS IS A SCAM COMPANY.

They won’t give me I pad even those they have check in offer :’(I guess I will come over everyday and ask into I get one :-P
These people to me are cheats i came to clam my free Ipad but they won’t give it to me unless i sign up for a merchant account and I HAVE TO BE APPROVED
But when i saw there check in offer on Unilocal this is not what it say!
See picture of screenshoot for more info.

zero stars. Fraudulent in their fees, and their cancellations… Save your time, energy and do not even consider working with them for even a second!

I have been working with American Merchant Center for over 10 years. I dont understand the previous complaints about this company. Laura and Jennifer have been the most amazing helpful people I have ever worked with. When I call them with questions or concerns (trust me, I call the ALL the time), they are more than helpful. Even going as far as sending us a box of Chocolates for Christmas. I have not had any hidden fees or anything abnormal come up on my statements. Not only will I continue to do business with this fabulous company, but I will continue to refer everyone I know to this honest, well run company. Thank you American Merchant Center!

Do yourself a favor and DO NOT use these people for your merchant service provider!!! I had them for about few years, and EVERY time I had a question, the people on their end acted like I was interrupting their lunch, and seemed to go out of their way to be difficult and unhelpful, even though my questions were very basic and valid for someone unfamiliar with the whole process. I was also being charged with hidden fees that added up to hundreds of dollars, which I found out after my new merchant provider helped me see what was going on. After I cancelled their service and sent back my machine, I was still charged for 2 months, and then was told that «oh, we charge you FORWARD, not for the current month». They also refused to return my original deposit, because I had closed the bank account that my deposit was originally drawn from, and they would not check into anything on their end without «proof», though it was obviously still on my account record. I waited far too long to switch my service from these people, and now that I have a more honest and helpful merchant provider, I wish I had fired them the first month into their service. All providers are definitely NOT the same, and these people are the worst choice one could make! If you want more proof, do a search for them on
… enough said.