All Valley Washers

I have been a customer of All Valley since ⁰⁸⁄₁₄. The owner is happy and the tenants are happy. Never had to wait more than 2 days for a service call. My Rep. Joan has been extremely helpful for any situation that I might have. The maintenance techs always come find me on the property to let me know that they are serving our machines. The cost the tenants pay is less then what most laundromats charge in my area and yet our income has increased by 50%. I expect to be doing business with All Valley for quite some time.

Wish I could give 0 stars — DO NOT USE THIS COMPANY! I’m an owner of an apartment building with machines from this company. After over 10 years (with the same machines!) and numerous service/​repair phone calls for machines that were not cleaning or drying properly, we finally got them to install new machines. The first load in the new washer was agitated for over 8 hours in HOT water — because the hoses were hooked up incorrectly and the timer was faulty. The entire load was damaged, faded, pilled, torn. Even though the service tech replaced the timer and correctly re-​hooked up the hoses, the customer service department is claiming that it was not a malfunction of the machine and that as a COURTESY TO ME they will award me $ 25. TWENTY FIVE dollars for an entire load is not a courtesy, it’s a fuck you! Plus they’ve had the damaged items for over 2 months. I’ve decided to purchase my own, non-​coin-​op machines for my apartment building, as a courtesy to my tenants, which is what I should’ve done with all the money I’ve handed over to this company in quarters. Shame on me for putting up with them for so long.

I have a Speed Queen that is under warranty and needs repair. When I called for an appointment I was told that the earliest they could come out for a warranty repair was 3 weeks plus!!! When I had my 84 year-​old– mother call, they asked if she was a «regular» customer (in which case somebody would be out within a week)…
REALLY???

Don’t use this business!!! We signed a contract with All Valley wash to have 18 washers and dryers installed in our association buildings. Both washers and dryers were not installed correctly. They were put on pedestals that move and shake when in the spin cycle. Worst yet is the doors on both the washers and dryers open opposite of each other making it nearly impossible to open and close unless you’re a contortionist. We have contacted them several times to address this situation and have not gotten a response. You’d think that most responsible business owners would want to make it right for their customers. Not this one, as they only seem to be concerned with their bottom line, money! If given the option on Unilocal,I’d given this business a zero star rating. For a company who solely, supposedly specializes in washer and dryers, I give them a thumbs down. Again, DON’T USE THIS BUSINESS! As far as customer service, this business is the worst!!!