Airflow Appliance Repair

If I could give them no stars I would. They came out on a Tuesday night and took apart my dryer and said they’d need to get the parts and will be back on Wednesday. Around 330 on Wednesday I called to ask where the repair man was and the lady, who was very rude said they’d have to get back to us tomorrow, which would be Thursday! Then on Thursday they were supposed to be here between 11 and 2 so I called around 4 and they didn’t get the parts. I asked them at what point would they call and let the customer know what was going on and the lady that answered the phone really didn’t care and did not want to even hear it. She completely ignored my question and said he would be here the next day, Friday between 11 and 2. Of course they don’t show up. So I call at 2:10 and finally, after waiting at home the entire time, he was on his way. Don’t use this company! They have poor customer service and repair service.

Jodi S. of Airflow Appliance Repair wrote a comment to my review. Her response is ridiculous. My review contains all of the details of the incident, as confirmed by her comment to my review. She actually thinks it’s okay to take my $ 100 deposit in October (which was never explained to me to be nonrefundable or even partially nonrefundable), not repair the stove, then in February (four months later) tell me that they still can’t get the part I need, and then refund only $ 45 of the deposit after I told them I’d rather they fix the stove but if they aren’t ever planning on fixing it I would prefer to get my money back. After I told them that, they sent me a check for $ 45. In other words, they basically refused to complete the repair, and then kept $ 55 of the $ 100 deposit, even though they never explained that the $ 100 deposit was nonrefundable. Mind you, this is after I called at least once every two or three weeks and Tish promised to return my call but never actually returned it. Eventually, I started refusing to get off the phone because they kept saying I’d get a call back but never would. They actually think that this behavior is acceptable customer service. Airflow Appliance Repair’s response to their awful customer service and my review should only further confirm that this is horrible company to work with. Avoid this company at all costs.

I so wish I had checked on Unilocal PRIOR TO CALLING Airflow… they claim to be in business for 40 years… all these negative reviews… come on these people can not be wrong!
I contacted this business during an emergency, they came in the same day, I paid their visit fee and received an estimate. I was told they would call back to schedule an appointment and do the necessary repair. A couple of days went by and I decided to give them a call, I sensed some attitude from the woman who answered the phone, she put me on hold several times… I decided not to say anything… The appointment was set. THE DAY OF THE VISIT I RECEIVED A CALL WHERE AIRFLOW TOLD ME THEY MADE A MISTAKE AND WOULD HAVE TO RESCHEDULE (i had already paid for the visit fee that would be deducted from their services), I was not happy about it and AGAIN DID NOT SAY A WORD. The day of the rescheduled appointment the technician was late, I never received a call to let me know about it. He comes in, poor attitude, does not look at me when I asked a few questions.
A BAD ATTITUDE IS LIKE A FLAT TIRE, IT TAKES YOU NOWHERE.
I wonder how these people are in business with so many unhappy folks leaving a negative feedback…

Terrible service… Buyer beware!!! These guys are crooks. The guy came to fix our appliances and charged us a service fee for each item separately even though we were told there will be one service charge and then to top it all off he started adding on other charges. All I have to say is stay away from these people

Zero! If no stars was an option that would be our rating. Very un satisfied with this company. We had a technician come and look at our fridge that wasn’t cooling at that time. According to the technician, the problem was with the magnets from the door and he permanently placed magnets with TAPE. He then said this would temporarily fix the problem and that he would order the new part. This did NOT fix the problem! Technician came for the second time and said «this isn’t the problem, I don’t know what the problem is I cannot fix it». Wow!
When we called to get our $ 100 back, we talked with Daniel the dispatcher and he did not help us at all. According to Daniel the job was done, (Tape with magnets) we never got the new part according to Daniel the part was NEVER ORDERED because the technician knew that wasn’t the problem (How can this be if on DEC 24 they told us the had ordered the part and second time he came was on the 31)… Also when we asked Daniel to speak with the supervisor he stated «there’s no supervisor» After an hour of being with Daniel on the phone he then said «You would have to talk with Tish» I thought there was no supervisor?!

I usually have Sears come out and boy am I glad I didn’t. They charge me and arm and a leg for parts and labor and I dreaded this one. This was the fourth time my refrigerator broke down. I looked on Unilocal for an alternative and I found Airflow Appliance Repair was amazing! They came in and assessed the problem with my Kenmore refrigerator immediately. He got to the root of the problem and saved me a lot of time and money. If you’re looking for expert advice, workmanship and budget friendly repairs then these guys are the way to go.
Thank you Airflow, It’s nice to know there are companies out there we can trust and rely upon!

WORST COMPANY EVER. Biggest rip off. This company is awful. DO NOT USE THEM. Guy told me it needed a part and it was on back order. Had NO use of my fridge for 3 weeks! They kept saying 5 — 7 days and then it wouldn’t come. Called to get the part number and called the manufacturer to see what the problem was. GE told me they had 180 in stock and could get it to me the next day. Then they price. They totally price gauged me and charged me DOUBLE the price of the part. Then I was fed up with them and GE referred me to someone that could be there that day. They came out and it wasn’t even THAT part! The guy fixed it right then & there for ¹⁄₃ the total cost parts & labor. Then it took me WEEKS to get my deposit for the part back! DO NOT USE THIS COMPANY

There visit was a waste of time and a rip off, but didn’t allow it. Tech review refrigerator problem no water from the dispenser. As I stood there he removed the face outside the fridge to get into the housing. He took some screws off breaking some plastic. Testing it, moving the housing wires, put it back in place and than said it works!!! I said there is no water coming out, he than said don’t u hear the motor? WTH… No & there is still no water. He than said that’s because it’s your inlet valve has gone bad. I told him how did he know that without moving the fridge to check the back & water supply. He stated I have been doing this for a long time I just know. Maybe so but he didn’t confidence me with his upset reply. He wanted to charge me $ 150 labor, $ 85 for the part ($ 24 online). This is with a 50% discount! I called to complain & they said all of the servicemen are independent contractors. Not recommended!

The guy came to fix the stove and spent 3+ hours but leaving the job undone. And there was a screw left outside and was not known where it came from. He insisted he put all screws back. But we doubt it. Since it was almost 9:00 pm, so we just had him go and waited for another guy to come the following day to fix.
After a couple of weeks, we found the touch panel for the oven had issue of turning itself off. We need to tap on the panel to get it back. First all, we thought we may not close the oven door well. But it kept happening. Recently, it occurred more frequently. We thought it might be caused by the «screw» which was not put back. The connection of wire got loosen.
Today I called them to come back to check. The lady who answered the phone wanted us to paid $ 35 service fee first to send their technician to come to check. What a type of customer service! We need to pay again for their undone job. She even told me for next time to call them sooner within a month when job was so-​called «done». .
OMG. Next time? Who will be so foolish to use their service again!

This company is all about ripping you off! Thy are not authorized with Sub Zero. They will come out to your home, charge you $ 85 to tell you to contact Sub Zero. Don’t use them!

STAY AWAY, STAY VERY VERY FAR AWAY!!!
The tech came to fix a small knob issue that ended up not even being broken and literally took it apart and BROKE the entire range. The oven, burners– nothing was working. He broke apart screws and half were missing/​bent. He was completely clueless and couldn’t even give a proper estimate.
Just to be clear, this occurred in the San Fernando Valley in California and is the right company.

UNRELIABLE
I wish I would have looked here first! Called this company to get a repair on my appliance and scheduled an appointment a few days out. The night before they called and cancelled saying the technician was not going to make it. I rescheduled for a couple days later and 30 minutes before the appointment they called and cancelled again! On the message one person said they weren’t feeling well, when I called back it was car problems. At least get your story straight if you’re not going to show up. Won’t be calling them again.

i wish that I could give no stars. I was out of my house and searched on my phone — if only I had looked at Unilocal which I usually do. What a mistake. AL came to my house and in just a few minutes and not even taking one thing apart told me that I needed a new computer (I have replaced it before and unit is only 5 years old) and that it was $ 600. When I asked him how he came to such a quick conclusion — since it is so expensive — he told me to shut up and listen to him. He was the rudest person I have ever met! I tried to tell him that it was my house and he should not be talking to me that way he took out his cell phone and told me that I was being recorded — which I was happy for — the only person who was out of line was him!
NEVER use this company. He took my $ 55 for being in my house for less than 5 minutes and was escorted out. Of course he is the happy one — he just made $ 55 for 5 minutes work!
Look at all the reviews — I have never seen such bad reviews! My mistake for calling them don’t make it yours!

The following is my opinion regarding service which I recently received from Airflow.
Airflow is more concerned with making money than fixing my refrigerator. They charged a flat fee of $ 150 to do nothing more then remove ice from the drain system. This took 15 minutes. I was told that for an additional $ 150 Airflow could permanently fix the refrigerator. After rejecting their offer. I then went on the Internet and discovered that the manufacturer had a free permanent fix available. The manufacturer sent me the repair part for free. I installed it myself in about 20 minutes .
Airflow wasted my time and money. They didn’t even know inform me of the free fix provided by the manufacturer. This is something that they should have known since they deal with this problem on a daily basis. I employ them to help me resolve the problem not give them the opportunity to build me $ 300 or more for something that I could repair for free myself.
I will never use Airflow again and I warn others of the same fate.

Stay away at all cost. They tried to charge us $ 496 for a motor for a Fisher and Paykel dishwasher. $ 353 for the part $ 175 labor less a small discount. The wife went online and purchased the part direct for $ 60. Yes $ 60. Googled how to fit it which was easy. Part came today the wife fitted it which took 5 mins including unpacking the box.
Crooks.

Technician was clueless regarding freezer diagnosis. Unfriendly, arrogant attitude, no way would like him work on my freezer. He wouldn’t even guarantee work for a week. Estimate was $ 230 for Freon refill «top off» and some cleaning. I refused service, called headquarters and complained, called me back with ½ the price, but I still said no.
Definitely don’t use!

SHADY, SHADY, SHADY!!!
Crooks! They advertise as numerous other companies! They stay «in business» (as they keep repeating in review responses) for 40 years by stealing business using other names.
2)
— Covina Appliance Repair
Since 1971. 5 Yr Warranty. 15% OFF. Great Savings & Same Day Repair!
2)Glendora Appliance Svc —
(888) 448‑9194
I called them and asked if they were «Covina Appliance» & they said YES! Not true!

Wow I guess I should have looked at all the reviews before calling these scam artists. Looks like we’re not the only people that have had bad experiences!!! Guy tried to charge almost $ 200 for «defrosting» the fridge and he didn’t even diagnose the problem, only «guessed» at it. Didn’t use any tools or anything to check it other than «guessing». Our fridge has «error» codes, it’s not difficult to find out what they are by calling either the manufacturer or Sears, we had told him what the error code was (just a fan) and he said no I need to replace the whole computer board hahahahaha yeah I think not. Sears will be out to replace the fan for less than $ 100 on Wednesday these guys wanted to charge $ 179 for just pushing a button.
HORRIBLE HORRIBLE BUSINESS!
Do not use these scam artists!

I was a customer of airflow for many years.
After the last experience, I will not be ever again.
I hate to rate a business based on one experience, when I’d had such good luck with them, but the new repair company I found really made me appreciate what good customer service should be and what I will not tolerate from anyone– Bad customer service.
I am glad I didn’t pay several hundred dollars for a 20.00 dollar part. Now I know.

DO NOT DO BUSINESS WITH THIS COMPANY.
I REPEAT!!! DO NOT DO BUSINESS WITH THIS COMPANY.
This is a crooked company running a shady business practice. I own a restaurant and needed to get my walk in cooler repaired. Called this company for service. They required me to fix things that did not need to be repaired. Fixed the thermostat that cost $ 300 and still the problem existed. Notified them that the issue was not fixed and this time they required me to fixed the condenser fan another $ 500 payment down the drain. Still having the same problem and now they said I needed to get the expansion valve replaced costing another $ 500+. You get the idea here with company like this.
On top of this horrible experience, I called for service under their labor warranty only to be told that no technicians would be available until 2 days. Then I got a call that next day saying again that the tech is not available for another day. I went through this waiting period for one whole week without getting a tech out to my restaurant. I lost over $ 2000 worth of food due to their wrong diagnosis, poor craftsmanship and terrible customer service.
Save yourself the headache, stress and finances and find another reliable company with better Unilocal reviews. Giving them your business is just throwing hard earned money down the drain.
PISSED OFF CUSTOMER!