4 Wheel Parts

Laughable customer service. I called to inquire about installing new leaf springs on a 1988 Toyota 4Runner project vehicle of mine. Immediately I was told that they can’t get the parts. Guy didn’t even look the parts up to see if they can be ordered. Those springs are readily available all over the internet. I then asked for a quote on an install if I brought my own parts. The dude said I was looking at about $ 500 in labor. Are you kidding me? What, a team of doctors and lawyers are gonna do the install? What a bunch of crooks. No wonder they barely have 2 stars on here.

Great customer service and excellent work on the truck. Bought new wheels and tires and these guys were so helpful in deciding and experts on fitment. Truck came out looking great will continue coming here in the future.

Wow, worst customer service counter! I wait for 10 minutes to actually talk to some one and the second the phone rings, he starts helping the person on tje phone and blows me off! Really, wtf! Place is over priced and they try to upsell you on everything! Anything they have you can get online for cheaper and better customer service!

Brought my truck to 4 wheel parts 1^st. That was a mistake. They laughed when I told them I had a 99 GMC Sonoma and they said there weren’t any lifts for my truck and they only work on newer trucks. I even asked for the manager and he told me the same thing. Luckily he referred me to 4 wheel Specialties! Came straight over to them. Ed was there and instantly felt like I was at home. I told him about my experience over at the other guys and he laughed as if this was a common thing. Told him what I was looking for and he already knew of a company that made a lift for my truck. He got right on the phone and checked availability and that was that. I took my truck in a few weeks later in the morning and was able to pick it up the same day!!! He set me up with a awesome lift package and a set of tires! Thanks guys! And too bad for 4 wheel parts, they lost over $ 2K in sales and they could of easily sourced the lift and done the work. Oh well…

Be careful, Tim who is the manager doesn’t like to communicate with problems. He hung up on me because I got mad that there was oil spill all over my rims! Someone who’s a manager shouldn’t do such a thing to a customer!

Some would say this review should be a 1 not a 4 star. First, I was greeted promptly by James who listened carefully as I explained that I am on my 10^th Jeep and have been a 4WheelParts Customer since 1976. I wanted a certain 2.5in lift for my 2010 JK Rubicon. James suggested the Rubicon Express 2.5 kit and I gave him the stink eye since the kit i wanted was not «their» brand. However, he explained that while I may have enjoyed the previous experience with the lift on a TJ, the JK system rode much stiffer. Since I wanted a smooth ride, he recommended the Rubicon Express kit. I agreed and asked him to add a transmission oil cooler, gas tank skid plate, and steering stabilizer to the bill. A couple hours into it I got a call and was told the ball joints need to be replaced. Again I was skeptical, but some research showed that the 2010 JK came with weak ball joints and at 80K I had done better than most. So, I added them on the total. When I picked it up I was again greeted promptly and they went over all that had been done and gave me back the parts they removed. The manager Steve (I think) checked me out and said I needed to have the bolts torque checked after 1000 miles. I told him I was towing the Jeep cross country and could not return to his shop. He called ahead to the store in OKC, OK and made me an appointment. The drive home was great. I had no idea how bad my stock Rubicon had been riding/​handling. It now soaks up the bumps and holds tight in the curves. Somehow it is much quieter? That’s the good.
I towed it to OKC, OK and went in to have the torque checked. The tech there found that the inner axle seal was leaking (probably ruptured when the ball joints were replaced). I waited the 3.5 hrs for them to replace all the axle seals at no cost to me. I left there and towed it to Tuscaloosa, AL. I checked under the Jeep and there was axle lube all over the inner passenger tire. I took it to the 4WheelParts in Pelham, AL, waited 3 hours for them to replace all the axle seals. Again, no cost to me other than time.
So, why 4 stars? The company stood behind their work and have numerous shops across the country to serve the customers. What if I had gone to a local store in CA for this work? Anyone can make a mistake, it is how a company treats the customer and stands behind their work that keeps a customer.

Great bunch of guys working the counter there. Seem to know their stuff. I Got my Jeep lifted here and was very pleased with how it turned out. I didn’t feel like they were pushy at all. I will be returning very soon for some more cool stuff. Great job guys.

These guys did a great job on my 2006 Jeep Grand Cherokee. With 184k miles, I needed new shocks, etc. Basically enjoyed dinner AND a show as swat team raided illegal pot operation next door. Tim & James and the guys were great, I would not hesitate to recommend them.

I was very impressed with the Manager, Tim Cox. After my Bilstein shocks failed, Tim allowed me to return the defective shocks and exchange them for Fox shocks that were more compatible for my truck. Tim was efficient, professional and provided excellent customer service. I couldn’t have asked for a better experience.
Thanks again Tim Cox and the Four Wheel Parts Team!

i have been a long time customer of 4 wheel parts van nuys and have always been very well taken care of! their staff is always upbeat and willing to help out with all my questions. and their techs always take very good care of any vehicle i bring in! thanks again guys i appreciate the awesome service and great deals!

Best place to buy any and all off road components! Scott Mounce will make sure that you are well taken care of and Steven Rivera is very knowledgeable. I was very impressed with the work that Aaron did on my vehicle. They have an awesome team with great work ethic! If you want to be happy with your off road vehicle then you need to let the guys at 4 Wheel Parts Van Nuys take care of you! You won’t regret it!

I bought a new Jeep JK and wanted to lift it with 35″, gears, etc. I worked with Danny, Scott and Tim the manager. They took good care of me and I’m very happy with the parts and service. I got a small leak and took it back, they resealed the differential and I was good to go.

Called 6 jeep dealers to find a wheel cover for a friend. None had anything. Last one recommended 4 Wheel Parts. I called. I told them what I wanted. I snuck out to my friends car and verified the tire size. Called them back, they verified that they had it, in stock. Today, I left work, braved traffic. Came here to be told they have nothing MOPAR, they could order it. Then, as they said they were sorry, but asked if I knew who I talked to. Like I shoulda tried harder. Jerks. My friend has a jeep, as does my husband and I have a LandCruiser. Here-​I won’t do any business.

David Lopez a counter clerk has the worst service skills. He has miss quoted me on pricing with a corporate manager by his side and he just hung up on me at 559pm after I waited 10 minutes for him to just tell me if a part I ordered from him came in. Sales will only drop. The more people I share this with the more I keep hearing of nightmare issues with 4wheelparts.
Pl.ease management. Listen to customers. Don’t let a good company fail because of poor employees

I purchased a rockkrawler lift for my 09 keep wrangler and I had 4 wheel parts install it. After I got it back my jeep would wonder everywhere and felt unstable (I had my gf turn the wheel side to side TRACKBAR BOLT WAS LOOSE). Took it back and fixed the issue. They never apologized for this issue. 2 weeks ago i purchase a driveshaft took it to 4wheel parts to get it installed, 3 days after transfer case yoke was leaking fluid. Took it back they said they would fix the issue and now they want to charge 150 to install a new seal that supposedly is bad. Keep in mind prior to this my jeep had no leaks. They don’t seem to care about anything. Horrible customer service. Never buying anything or getting anything done. I work with customers and this not the way you treat your customers. I have seen so many complaints about 4wheel drive. Lesson learned. Stay way from this place.

They lifted my Toyota Tacoma. They did an awesome and professional job. The staff, especially Scott was very friendly and knowledgeable. He gave me options and information on different 3 inch lift options. I was so happy and appreciative of how my truck came out that I went back to them to get my cab mounts chopped. Again, awesome work! I recommend this clean shop to anyone looking for clean work done on their vehicles!

They installed some new wheels on my truck and did a nice enough job, but said they couldn’t finish the work unless I spent $ 1,500 more to 7 issues that needed addressing PLUS at least another $ 800 at another shop for stuff they couldn’t do.
Took it to my regular (trusted) guy who said 4 things didn’t need doing but who spotted two others that did. He did an excellent job of all of it for $ 800.
Quoted me $ 400 to install a roof rack if I bought it from them (no drilling required). Bought it elsewhere and spent 45 mins installing it myself for free.
Gave me a quote to install a CB radio and antenna. Took it to another local dealer who did a really nice job and charged me half as much.
You get the idea…
There is one helpful salesperson, but as others have written, you do spend a lot of time standing and waiting and being ignored by the rest.

Had an issue with this location but has been addressed by management to the satisfaction of all involved.
Received a call form Tim Cox the manager at this location and he was very helpful in addressing my concerns and the business is willing to make the proper and necessary adjustments to ensure a much better customer experience. Thank you Tim

I was referred to this location by the manufacturer of the product I was having issues with… Air-​lift. They recently had a very successful sale and were slammed with business, I did not have an appointment but they found a way to fit me in and take care of my needs quickly… very quickly. I left my vehicle went on errands and 10 minutes after I walked in my door Danny called stating the van was ready. I would recommend this place for automotive needs anytime, hands down… they certainly do not need the business but went out of their way to accommodate me right off the street.
Thanks Danny and crew!

Called in this morning to ask a question about a basic install. Was told there was a line out the door and that further research couldn’t be performed regarding my inquiry. In addition to that, I was quoted an outrageous price for an install that takes no more than an 1.25 hours. How do you quote a price without performing the research? Oops, I know how, by not having time to do the research because there’s a «line out the door.» The only reason I’m not calling the individual out on this post by name is because I don’t want to burn him. Shopping elsewhere.