Mel’s Appliances

DO NOT LET THESE PEOPLE TOUCH YOUR APPLIANCES! This place is a joke.
They were called in on a warranty to fix my refrigerator. The first time they told me I had a freon leak and they would come back the following week? Really? So they did come back and then ruined my refrigerator by causing a freon leak because that was NOT the problem.
They told me they would be back in another week. NO WAY I AM LETTING THEM BACK.
I went with my own appliance company who fixed the problem that day!
BEWARE OF WARRANTY REPAIR CENTERS!

Less Than Zero !
Manny shows up to do some warrantee repair on my dishwasher that I originally purchased from Lowes. Manny took the sides off the dishwasher and forgot to put them back on before he reinstalled the dishwasher. No matter because it was still leaking without the sides — he had to keep taking pictures and stepping out of my house to talk to someone who maybe new what to do. I do not believe Manny is a REAL trained repairman. He told he had to order a part and I asked which one and he said he didn’t know what it was called and told me to call the office and pay a $ 90.00 charge .
I asked him for a bill for the service and he doesn’t give one !
After he left I found several screws and wire nuts in my silverware drawer that are from my dishwasher .
He also flooded my cabinet twice !
Totally Inept!!!

Samsung had also suggested Mel’s Appliances to fix our dishwasher. After 3 days of calling for an appt, I gave up. No one will ever answer their phone & they have no voicemail — screams unprofessional to me.
After reading the review, I also complained to Samsung & got a confirmed appt with A&E Factory (I have used them before & they were awesome).
Based on the other helpful & useful reviews — one of the best decisions I ever made!
Thanks Unilocal reviewers, saved me time & a headache!

Mel’s Appliance Repair tech came out to my house for an ice maker that wasn’t making ice and a freezer that was not keeping foods frozen. No diagnostics were run. Was told to turn my freezer down four degrees and the ice cream wouldn’t be soupy and the ice maker would start making ice. This was on a Wed, and I was told to wait until Monday to see if any ice was made. He said the problem was that I stand in front of the freezer with the door open while I try to figure out what I am going to make for dinner. Hmmmmm… We’ve had the same issue time and time again with this fridge. I needed diagnostics run, not a lecture. Needless to say, a new company will be coming on Thursday to hopefully resolve the real problem.
Update — second repair company came out and even though the fridge was three years out of warranty, Whirlpool approved a complete system reinstall, as it is a known lemon fridge with multiple issues. The repair took approximately six hours to repair between two separate visits. My ice maker is now working and the freezer is freezing. Apparently I wasn’t issue after all.

Negative stars!!! This place is awful! They were sent out from a service contract I have. they said they had to order a part after being at my house for a couple of minutes. After a month, I was calling them (they do not answer their phone… ever…and don’t return their calls), and I was told through my service contract provider that they were waiting on a back ordered part. The tech that finally came out after a month, said the shipping was slow due to the holidays… a totally different story… I was told it should make ice within 24 hours… that was 3 weeks ago! Once again they won’t answer the phone. The service company said they were waiting on a part! Not sure how that’s possible since they replaced the whole thing already, and have never looked at it again… I would never even think about using this place for service! All the other reviews say the exact same problems!

The worst ever ! I purchased a microwave from Loew’s and should have returned it to the store with my receipt but instead I called Haier the manufacturer, and they told me to take it to Mel’s. Mel’s claims it was shipped to the manufacturer and is not able to be repaired. The manufacturer claims they can not accept items. Loew’s and I are trying to track down my microwave so that I can return it to Loew’s for a full refund. Frankly, I would not deal with Mel’s or purchase any Haier product in the future. We think that the microwave is in pieces at Mel’s.

Simular to another reviewers story, Samsung also arranged us with this company as they were one of only two anywhere near us. The technician that arrived was courteous enough, but his story starting making no sense and it became obvious his mind was on starting his weekend — not repairing our appliance. This was a repeat repair of the same broken part and he was told to bring the part with him on the paperwork. He arrived and spent less than 10 minutes diagnosing that the same part had indeed broken again but after reading the paperwork quickly backtracked that they did not have the part in stock? A few minutes later during friendly conversation he let it slip that this part was indeed on the shelf. 10 days later, after numerous calls to both the store and the technicians cell phone we still have not heard a word. Ridiculous, I called Samsung, expressed my displeasure and arranged for the second company to come out (A&E factory service) who was fantastic in communicating and prompt & professional. Just heard back from Mel’s today — just pathetic. They should be taken off Samsung’s list and they do not represent Samsung well.

Terrible service. I really liked the technician but the communication between the technician and the office is terrible. They have sent him the wrong part multiple times. This is a brand new dryer that I have now owned for 68 days and it has worked for 20 of those days. They can’t get their act together. They have come out 7 times in 48 days. Now they won’t return our calls. We are done with them and have contacted Samsung again to complain.

I thought I was the only one with a bad experience with this place. I also bought a Samsung washer from Lowes. However I thought it was still under warranty so I called Samsung and they put me in touch with this company. First off they are supposed to contact you within the first 24 hours. I had to call them. Then they sent a tech if that is what you would call this guy. He had no clue what he was doing. He tells me it is bad news. It is the temperature sensor and it will take at least one week to come in. He then shrugs his shoulders and runs to his van and takes off. He never said anything else to me. I go in the house to call Samsung and tell them that this company is awful and to get me someone else and they tell me that the warranty expired last month. Are you serious? So I call Lowes since I had bought the 5 year extended warranty and they sent out a different company that had the best customer service and the nicest guy to come fix my washer. It was a wire that popped out. Not the temperature sensor. Mel’s Appliance is nothing but a joke. They are ripping off the manufacturing companies and their customers. Please don’t give them your business.