Cellular Sales, Verizon Wireless Authorized Retailer

I too did not realize this store was NOT an actual «Verizon» store. I purchased my cell phone here over a year ago and since then the employees have constantly called my personal cell offering upgrades. Why do they even have my personal cell number?!? Furthermore, while I did purchase an insurance plan with «TechSupport» for my phone, over the course of the year I replaced the debit card from which the plan was paid for and had a new card issued (due to a fraud). 4 mos after issuance of my new card, I’m hit with 4 mos. of insurance back payments (I had forgotten completely about the insurance payment and did NOT provide the new card number to TechSupport!). I am appalled that the store gave TechSupport my new credit card number. I assure you that is the ONLY way TechSupport could have received my new card number.

It is unfortunate that the proliferation of storefronts, shopping mall kiosks and even flea market stalls hawking mobile phone service under the title of their primary franchise provider have so effectively destroyed what little consumer trust is inherent in the marketplace. Case in point is this storefront under the operational guise of Verizon Wireless as an Authorized Retailer. These sheisters were unable to provide even the simplest of assistance and reinforced pretty much every stereotype of the pushy yet ill-​trained and arrogant salesperson. From the sales person who put me on the phone (his personal cell phone) with tech support and then walked away for 20 minutes (effectively doing his job FOR him), to the manager (?) who proceeded to arrogantly share fictitious stores of problems that had nothing to do with my original questions and then outrightly trash-​talk other Verizon retailers this authorized store front had me wanting to run to the nearest competitor and leave Verizon in the dust.
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Fortunately, I took the time to consider my options and recognized that thus was ONLY an ‘Authorised Dealer’ and not a true Verizon Wireless Corporate Store. Remembering that one of those was not too far away, I traveled there in hopes of them talking-​me-​down and providing the customer service assistance I was expecting. The experience at the Corporate Store at the intersection of Providence Road and Lumsden Road was night and day in comparison. Especially in terms of staff training, access to information, and customer service.
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Lesson learned = when dealing with Verizon (or perhaps any other wireless carrier), skip the Authorized Dealers and work directly with the genuine Corporate Stores.