Val Surf

Best customer service. Sales people walk the walk.(ride the mountain… ski the mountain). It’s so nice to frequent a family-​owned store. The service cannot be replicated in the chain stores. I’ll always drive the extra few miles to Val Surf.

I can’t speak to the skate and snowboarding inventory, but don’t bother with surf apparel here unless you’re a poser with deep pockets who wants style over functionality. For example, you’ll find very few boardshorts with a key pocket. If you are an adult who surfs — you know why that’s important.
Even worse, they return policy is one of the worst I’ve ever seen — only 14 days for a refund unused merchandise. I fully understand if they don’t want to take back something used or blemished, but they don’t want to take back merchandise that’s fit to go right back onto the shelf less than a month from purchase. I know that styles change quickly and they don’t want to get stuck with dated stuff — but styles don’t change that quickly.

old surf/​skate/​snow shop that still has the vibes with up to date products.
rad staff as expected!

Brought a couple of boards in for basic tune-​ups. $ 40 bucks per board and a day later they were done. When I went in to pick them up, the place was packed with people, but I was able to get in and out relatively quickly. I didn’t do any shopping there, but it looked like they have a ton of gear. #Valsurf Not much else I could ask for.

Best customer service ever! The staff here is super informative and helpful. I think I spent about 3 hours here getting all my snowboarding gear together and having my bindings put on and talking to the staff. Everyone at the ski department helped us in some way and kept us company by showing us more gear while we had our boards waxed.
I also wanted to highlight that they have the BEST booth at Skidazzle. I went on the last day and only got gear at the Val Surf booth and went home with some $ 180 goggles that one of the staff members sold me for $ 20 since I wanted them so bad and a board that I was sold at 50% off. Granted, everything was previous season’s gear, you still can’t go wrong.
I came to Val’s right after the event to have my bindings put on and they did everything for free since I got all of my stuff at their booth. The gals at the counter were also really friendly when ringing me up for some other things that I bought. I’ll basically only come here for any of my snow/​skateboard needs!

Me and my wife with are kids went to Val Surf, we were looking for a snowboard, binding, and boots for my daughter and son. We were approached by Brandon. He was very helpful in every way, he explained step by step what to look for and so on… I really loved there customer service I wish other stores would be like them 10/​29/​2015

I just loved this place! Everyone was so nice and helpful. Bought a pair of white converse for $ 46 ($ 50 at Macy’s), some rainbow sandals (in which they had recently sold out on the light tan ones and an employee offered to order them from a different store and I could pick them up the next day, however I didn’t mind getting the chocolate color sandals), and graphic socks for my boyfriend. All the employees were so kind and happy, it was a great experience.

A little pricey, but good selection and great customer service.
I purchased a pair of sandals that ripped up my feet after one use. The lady at the register said I wouldn’t be able to return them. I spoke with the store manager and he was more than willing to accommodate.
Because of that customer first attitude, I will come back again.

Love these guys. Best selection for skate boards & shoes. Plus they carry lots of stuff from my favorite brand, Globe. Globe is from Australia & they make the raddest stuff. Ask for Nate. He rules.

Great place for skateboards and all sports related apparel and equipment. Prices can be a bit high on clothes but they have some good sales sometimes.

Went here for the first time for their annual sale and were blown away by their cheap prices and also their horrible customer service. We’re shopping around and wasn’t asked for assistance once. My boyfriend was asked «if he was done shopping» when he was looking through different merchandise. Never have I been asked that before. As well as when I asked to try on clothing the girl had a snotty attitude and open the door and didn’t even start up conversation or other common things a retail employee would do. Many cute things I wanted to buy but refused to because of the terrible lack of service and hospitality. Watch out for the employee with a Mohawk he’s a complete jerk, horrible attitude and lacks customer service ability.

I really like this store I have been going there for years. Today I came in and redid an old board that was around my house set it up with new trucks and hardware. I also had to return some old bushings that I had bought because they were defective.
They refunded me no questions asked. Set up my board and I was on my way.

This is for the the online store. I recently purchased a hat from here and paid for expedited shipping to arrive in 3 days for a b’day gift for my son Saturday. I got a shipping notification this morning stating that it would be delivered today. I was ecstatic. until a little while later I received another notification stating that UPS does not deliver to post office boxes or on Saturday. So my delivery is being rescheduled and delayed until Mon wth! I called Val Surf to complain and advise them of my situation. They were not sympathetic of the situation whatsoever and blamed it on UPS and their policies. Quoted. «Val surf has nothing to do with UPS.» Well all I can say. if you offer expedited shipping maybe somewhere on the website they should indicate they don’t ship to po boxes. Having had worked in logistics I do know that you have a UPS reps that will provide support. The guy at Val surf did offer me the refund amount of the expedited shipping which is a $ 3.99 difference from standard shipping of $ 10.99. It’s not about the money… it’s about the principal, if you offer expedited shipping you would think you would get that service. This is bad customer service!

Needed to buy a present for my husband and had the great fortune of meeting Rachel. I was warmly greeted by all staff as soon as I walked in– and Rachel kinda dropped what she was doing to help me. She was never pushy but really advised me on differences of watches and sunglasses in a friendly yet knowledgable way. Thank you Val surf for hiring such outstanding customer service people ! They are pretty fabulous!

Love Val’s surf shop! I love that there aren’t a bunch of uptight daddy’s– money punks who pretend to like the beach working it… These are real dudes and ladies who have a love for the ocean and the merchandise Sold within the shop… Super knowledgable and helpful staff that make you feel Confident in your purchases… If you walk in uncertain of something, the staff helps coach you into the purchase right for you (or the person you are shopping for) they also have a fantastic selection of wet suits and sunglasses… can’t go wrong!

So we’re going up to Snow Summit and we rented our snowboard equipment somewhere else (big box sporting goods store), not knowing that they have ski & snowboard rentals at Val Surf. We’re in the car on the way when we realize they put our 8 year old son’s bindings on backwards. We stopped in to Val Surf to find out that not only were they on wrong, but there were bolts missing, and they used the wrong discs so they were not centered! Seriously? Matthew came to the rescue, fixing it ALL for us. They really know what they are doing, and I will only rent at Val Surf from now on. Awesome customer service and employees that really know their stuff.

Matt at the ski shop is super informative and helpful !!
I just wish he didn’t smoke that way he increases his lifespan and is able to keep helping others longer :)

Customer Service is Excellent here! Bought my first Snowboard, boots, bindings, pants, and jacket here. Always come here to get my board tuned-​up for the season. You definitely to check this place if you’re into Ski, Snowboard, Surf, or Skate.

Val surf has been a valley staple for years. You won’t go to Val surf to find the cheap low-​end items that you might find at other Sporting stores. They carry higher end items. Therefore you won’t go to Val surf to find a deal, The prices tend to be pretty expensive, However, you will receive the highest quality customer service. I don’t know how they do it but they do an amazing job in hiring the exact right people. Maybe they look for young people who are passionate about their sports, whatever the reason, the people that work at val surf know their stuff and are willing to help.
They carry everything from surfboards to skis including clothing and shoes. The parking lot is large, and just in case you don’t find what you need at that location there are several other stores.

Again, back shopping for my third pair of OluKai flip flops. This visit I picked up the blue pair and ended up picking up another pair (of a different brand) from the 50% off rack. Excellent customer service from two different youngish men and when I had to exchange for a different size 9s I had no issues at the register either. Like other Unilocalers have mentioned the parking is awesome since they have their own lot and there is always plenty of spots and even some in shade.