Uneedus

Omg, where to begin? The truck was in terrible unsafe condition and should never have been rented out. The side mirrors flipped all the way back on the freeway, there were cigarette butts left in the ashtray, and I had to press on the brake and turn the key a minimum of 15 times each time I wanted to turn it on. When I brought the truck back and told them about all the problems the guy said «no one ever promised you a beautiful truck.» Nice customer service. Steer clear of this place and go to an actual U-​haul.

Super nice guys,
Super efficient,
Best customer service,
Not an issue at all!
Get your truck here!

Nice small place, very fast and efficient. Everything was electronic. The location is good considering its at the gas station, which you need to fill the tank back to its original level when you received the rental. Downside is that it closed at 3, maybe because it was Sunday and the van needed an oil change according to the info bar. Also, there isn’t an overnight drop box.

Cody is so helpful and nice! This is the best place to rent trucks, you are in and out!!! I have never been happier renting uhaul trucks before this!!! Service is awesome!!!

Great experience. Booked a reservation online for a different location. Uhaul called me ten minutes before the pickup was scheduled to tell me that place was not open today (Sunday), which was slightly frustrating. But they informed me that this location had a truck ready for us at the same time we were scheduled for, so it was no big deal. The guy that helped us (sorry, did not get his name) was really helpful and kind… did not try to upsell us on anything. Returned the truck a few hours later with no problems. Will definitely be back here if we need a truck in the future.

Don’t judge a book by its cover. Although the business is handled in a small trailer style office next to a gas station, it’s the best Uhaul rental experience I have ever had. I have rented from them at least a dozen times over the last few years and everyone is always nice, no hassle, no upselling and it’s so easy to be in and out. I have never had one single issue. If you need to leave your car, plan ahead and get dropped off or get a ride. Not a big deal. They are great.

This uhaul is in a highly convenient location. The staff were friendly, knowledgeable and helpful. They have a plethora of choices for your moving needs. I will definitely go back here again when I need to haul.

If truck rental places were late ‘90s pop stars this place would be Mandy Moore; consistent, reliable, drama-​free and focused on their work rather than parading around in a red latex body suit.
You’ll find «Uneedus» in a broken down trailer behind a dirty 76 station. It looks brutal for being in the middle of yuppie ridden Valley Village but don’t let its dusty exterior fool you, this is by far is the best U-​Haul experience you’ll ever have.
Customer service was fast even on the weekend, unlike most U-​Haul places where you’ll be in line for a requisite 25 minutes. They don’t waste time trying to up-​sell you moving supplies. If you need anything, they have it. All scratches and minor damages on the truck are marked so you don’t have to worry about being screwed over.
Essentially this is a no-​frills truck rental place which is a breath of fresh air compared to the normal U-​Haul rigmarole. As long as you’re up to date on your Tetanus shot I highly recommend.

Quick and Easy! Rented my truck online. Quickly picked up my clean truck and returned it with great ease.

2014 Unilocal 365 CHALLENGE — ¹⁰⁶⁄₃₆₅
I rented from Uneedus recently and had a pretty good and easy experience! I had never rented a UHaul before, so I had no clue what to expect.
I’ve been to actual UHaul store locations, but this place is apparently a small business that only has a few different trucks to rent from, unlike a huge UHaul store/​distributor owned by UHaul. Uneedus shares a lot with a 76 gas station right off the 101 on Laurel Canyon.
As soon as you pull up into the «lot» they have 3 or so parking spots for customers. I noticed that there were several day laborers just loitering around the lot, waiting for people to hire them to help them move their stuff. Uneedus had a sign advising to NOT hire the day laborers, as many of them could be illegal immigrants.
The «office» of Uneedus was… pretty sketchy looking and ghetto. It’s literally just a tiny trailer you walk up to, and has a makeshift desk and 3 ghetto chairs for waiting customers to sit on. Seeing all of this made me pretty hesitant at first, but it ended up being ok. Since I had booked the UHaul online about a week in advance, they had most of the paperwork completed already and I just had to sign a few papers, show them my ID and credit card, and I was good to go! The whole process took at MOST five minutes — so quick and easy! While we were getting the paperwork done, another employee went out back to get the UHaul truck ready for us, and by the time we were finished he had it parked outside, directed towards the exit so it was ready to just hop into and drive off the lot! Pretty awesome.
My boyfriend drove the UHaul while I drove separately in my own car. They had the tank filled up almost all the way for us, and we just had to return it back to the way it was when we got it.
Using the truck was pretty easy. I used the 10 foot truck to load up my stuff from my studio apartment and drove it from Sherman Oaks to West LA. Only took one trip and it was really easy!
Returning the truck took even less time than picking it up. It must have taken 3 minutes tops. Since the guy had already swiped my card the first time, all he did was charge it to my account and I was good to go.
I rented my 10 ft truck for 24 hours, and drove it about 30 miles. UHaul charged me about $ 70 and I spent $ 10 on gas to fill it back up. Pretty cheap!
Overall I would definitely recommend Uneedus if you’re looking for a simple and affordable truck to rent!

We got stuck in a bad situation this week after being let down badly by someone. David here looked after us so well. He sent out for what we needed at a minutes notice, got us taken care of and even resolved a storage problem we had for us. He was super easy to deal with. the only drawback was that when you call it goes to voicemail most of the time. but once i got him on the phone we were more than taken care of! Thank you David

Had a good experience. Place didn’t have a sign but there were many trucks on the lot to see to find location.

Trust me. u don’t need them. The phone is never answered, you can’t park your vehicle on their lot while you use their trucks, and they close at 3 on Sunday. The trucks are okay for in-​town moves but no one cleans them.
The office is a tiny filthy place and the staff is overworked and frazzled. Not their fault, but the customers suffer the consequences.
The only reason this place does well is because it is conveniently located.

Worst uhaul I’ve ever been to in my life. Got what I needed, but dude in Trailer was a sarcastic ass. Don’t ever go here!

This review is for the actual establishment and not the «Uhaul reservation website» which is your typical corporate company with tons of hidden checked boxes on the website that add your total up and force you to commit to a certain time frame of 6 hours time or less with your truck. In reality, you have the truck for 24 hours from when you pick it up, be sure to tell your guy earlier on the phone that you need it longer if that’s the case.
NOW! THE REVIEW FOR UNEEDUS! Place is great! Service is fast, fast fast! NO BS! I was there 3 min and he processed my paper work and had my truck out front pointed at the exit ready for me take off like a professional race car driver (Do not speed!-It’s illegal.) When I returned the truck I was there 4 min, paid and paperwork processed with no tricks up their sleeve. PROFESSIONAL GUYS, PROFESSIONAL SERVICE AND FAST, FAST, FAST!