Staples the Office Superstore

I came here looking for 2 particular items. I usually frequent the location in Bellerose, but being i was already in the area here was my option. This location is meh (it’s one of those things you gotta say in your head).
When driving down sunrise highway you are looking at the rear of the building. The actual entrance is in the inside block. The parking lot is poorly configured and is in much need of repaving. It honestly looks as if the Staples Corp forgot about this store.
Upon entering the store it felt overwhelming, everything was just there (the best description I could think of right now.) The aisles aren’t configured the same as the other stores and this one is not the largest either. After slowly combing the aisles and shelves, I finally found what I was looking for.
At checkout the cashier could use a lesson in customer service 101. She barely greeted and it definitely wasn’t with a smile. I will stick with my Bellerose location.

I and my fiancée went to the Valley Stream Staples which I won’t recommend anyone to go too. The service there was horrible. We needed invitations done for a celebration that we were hosting. The guy (Kyle) that printed our invitations looked like he was fighting zombies and he kept flirting, playing around, and eating pretzels with his co-​friend sitting behind the computer. Very unprofessional as well as unkempt. Black and Brown dreads and a very rumpled staples shirt as if he had just tumbled in a field full of weeds. He was in a serious zone when asked questions about printing paper and he looked as if he didn’t want to be there. Honestly the loc in Valley Stream needs to be tore down and the space needs to be reused for a multi-​plaza. Ever time I come it’s always a different story.
At the Jericho store loc. the lady that I and my fiancée saw was Rachel. She was very kind to us and attentive. She redid an invitation order that Valley Stream made a huge mistake on. I’ll give her 5 Stars. The only downfall was the invitations that Rachel did was missing the background detailing (embroidered image) which made the invitations cards look nice and they didn’t have a sharp /​good quality cutter for us to cut our invitations so we had to drive back over to the Valley Stream staples to use their cutter. We decided to call the store before going back to Valley Stream to stalk to a manger and see what could be done but no one was picking up the phone. Hence, I give Valley Stream staples 1.5 Star.

I usually have more bad experiences than good with this spot. I try to give them a chance but the printing service sucks. I get it, you hate your job, but why should I deal with your pissy attitude?
never again…

Horrible customer service. The workers are slow and incompetent! If you don’t have to go there, don’t.

Don’t go to this Staples unless you have something simple to purchase and go. Terrible management, no customer service and if you call with a problem expect to be on hold for at least twenty minutes. I’m not kidding! Never leave a computer there to be repaired. If you do you can just kiss it goodbye.

This Staples is understaffed! I had an absolute horrible experience. Printing services sucks!
Employees and Manager’s, they don’t even want to be there. No one to ask for help. No one to care.
Before I came to this Staples I called, and called like three different times of the day starting from morning. I was on the line waiting for minutes, 15 min max, and they hung up on me each time. Unbelievable.
When I came out of work I came straight here because i really needed these prints and waited on the line for the printing services. There was only one customer in front of me and normally I wait without a problem, but this was RIDICULOUS for sure. 45 MINUTES FOR ONE CUSTOMER!!! I WAS ON LINE FOR 45 STUPID MINUTES!!! Meanwhile, the employee was just taking his sweet candy time dealing with one customer, a line almost to the door, began to form.
I asked why was it taking so long (politely) and the employee was just acting dumb. Like not only was he moving slow as molasses, but he was editing the customers shit.
This was crazy. I was about to loose my mind. Your editing a customers flyer or whatever… then you’ll have the other customers wait until your done, meanwhile I only had 3 papers that just needed to be printed and laminated. 0 stars on this one.
Me, looking around for the manager while I wait on line. The manager looks like he doesn’t seem to care about his job either. He saw the line and said nothing… just kept minding his own business having no care in the world.
Finally, the employee asked me what I needed and I told him. Then he says, OK he could get that done for me by tomorrow morning. I could not get it tomorrow I told him I need I it today, I was waiting on line for 45 mins why can’t he do it today, it’s just three papers. WDF! He then explained to me that there are other customers waiting and the line was to long and that was going to take up like 15 minutes. And there’s nothing he can do about it. I was so confused because he was dealing with one customer for 45 minutes editing his paper and in the beginning, I was the only one there b4 the line grew. And because of this i can’t get my paper’s printed?
This whole place was a mess. I would of done it myself but the Do-​it-​yourself printer was broken. I ended up going to the nearby Kinkos. Service was faster and reliable. Should of came here from the beginning.

To Whom It May
I frequent the Staples at W.80 Sunrise Hwy, Valley Stream, NY and I am deeply concerned and frustrated about the deplorable level of customer service provided in this location.
Firstly, the line wait at the copy and printing area is always long with just one employee working with no sense of urgency.
Secondly, such employee appears to be lacking in knowledge and experience.
Thirdly the employees including the managers in this location tend to be rude which seems to be the culture.
My most recent experience which prompted this email occurred on October 19, 2015 between 7.30pm to 9pm.
Eventhough I was third in line. I had to wait for approximately an hour because there was one employee tied up for a while with a customer.
As I waited there patiently I could not help noticing other customers demonstrating their frustration about the poor level of customer service. This got the attention of the manager who finally sent another employee to assist.
After being acknowledged I was put on the computer to construct the designs for the business cards I came to print. I stood there patiently until I completed the ideal card I wanted back and front.
Upon completion I signaled to the representative that I was finished. He came over and while in the process of the order completion. The computer went blank while the other computers were working fine completing other customer transactions. He stated that the computer usually shuts off at 9 when the store was close. With no remorse he explained there is nothing that he could do.
Having been in the store for almost two hours most of which was spent waiting, I was furious. I asked for the manager who came out and sarcastically attempted to apologize and told me there is nothing he can do I have to come back another day. This manager came across very rude after I persisted to explain my situation and he dismissed me entirely telling me to come back.
I certainly hope this is not a representation of Staple’s culture because this is unacceptable. I am deeply preturbed as this is just one of the terrible experiences I have had at this location.
I really hope that this email will bring about change as well as accountability because this level of service is unacceptable.
Sincerely,
Concerned and frustrated customer

Good staples site. Received good help from Rasheed who was knowledgeable about 2 in 1 computers. Busy, crowded, back to school buying, going on in store but he took his time and gave comprehensive knowledge. Good employee.

Professional and friendly staff. As busy and overwhelming as it was when I went to the copy center, the staff was patient, friendly and very helpful. I usually hate waiting and long lines, but my visit to the Staples copy center was extremely pleasant and well worth the wait!

Came in here to find some boxes to ship a few items out via USPS. Store was very clean and everything was clearly marked. The staff was friendly when I was checking out. Definitely will be back again.

We wanted to buy a chair here, but it took too long for the worker to help us. The store seems to be grossly understaffed. It seemed like the workers don’t rush to do anything and it’s okay to make customers wait. Normally, that’s okay. However, it was starting to heavily snow and we needed to get home ASAP. We travelled from Brooklyn to Valley Stream to shop and find a chair. We left without one. Ended up stopping by the Ocean Avenue, Brooklyn store where there was a larger variety and better service.

Clean place but rude staff very few associates want to help. The young male assistant manager is always flirting with young girls. It used to have a better service.

This is just an overall poorly managed store

Clean and small store, but there is no one there to help you. A bit overpriced to.

If I could give ZERO stars I WOULD! If you’re going there to pick up small items that you can find yourself then shop however if you need to print and go to their copy department RUN! 2 employees working during my visit with a line of 4 people waiting and 2 being helped. After realizing I’ve been on line for 25 minutes with no «you will be helped soon «or «Sorry for the wait» I asked if another employee could help the department non of the employes even bothered to response or look my way– so I ask for a manager and can I say NO CUSTOMER SERVICE SKILLS WHATSOEVER! He went on to tell me with a tone of someone who hates their job that «we only have 2 employees and that is normally enough staff» and the turned and walked away — no apology nor did he bother to help the department out by jumping behind the counter and helping the line. Truth is next time i will drive the extra 20 minutes to go to another location because everyone in this store has zero sense of customer service.

Purchased a Verizon cell phone here and specifically asked for the salesperson to add insurance to the phone, which he said he would.
My phone fell and cracked two days ago. The cost to repair is $ 300. I found out from Verizon that I never had insurance on it.
And when I called Staples of Valley Stream about this, they denied being responsible and refused to give me any discount towards purchasing a new phone.
So now I get to drop $ 600 out of pocket for a brand new phone.
Thank you, Staples of Valley Stream. You have made me never want to shop at a Staples ever again.

While this is a small store, that is much nicer for me than a huge sprawling complex where I have to wander aimlessly just to find some paper or other random supply. Surrounded by mainly residential neighbourhoods, it makes sense to not bother with large office furniture selection and focus on what households will need.
I come here to stock up on supplies for my home office, and frequently recycle not just printer cartridges but also electronics and old computer parts. They don’t have Best Buy’s aggravating policy of only 3 items per day, and I’m happy that my toxic items don’t wind up in a landfill.
Only thing to be careful of is that the parking lot entrance from Sunrise will sneak up on you, and I’ve more than once driven up the back streets to circle back to Staples’ parking lot. Maybe I should slow down…

If you’re going here for the regular staples fare (paper, pens, etc…) they’re serviceable. For me, I use the copy center in a different staples weekly. This one is horrendous.
There were 2 associates there during my visit with approx 6 people waiting. They move like snails. Definitely being paid by the hour, not job.
No one is greeted, zero sense of urgency.
This is an issue in all locations to a degree. They never seem to have enough people working this area.
I wish it was a better experience because I enjoy going to Staples (I realize that’s slightly odd) but until they finally light a fire under their asses, I will not return here.

I am shocked at how helpful and friendly is at this Staples. I needed some supplies for my wedding invitations and as soon as I walked in and looked around I was greeted by a friendly employee who guided me through everything. He was super friendly and extremely helpful. He put my mind at ease although I was stressing out over nothing. The store was very organized and clean and once again, I was very impressed.

This Staples has a decent selection of office supplies for such a small store. Because of the size, it has very little in the way of chairs or furniture. The selection of laptops is also rather small and cramped. Staples is one of those places where it looks like policy to try to oversell hardware and software to people who don’t really need it. Beware that they will try to load you up with extra software bundles. Most of the staff are friendly, but a couple of the cashiers have more than enough attitude to compensate.