Island Musculoskeletal Care, MD, PC

Disclosure: I visited Dr. Katsigiorgis at the office in Shirley, NY, though I was told by fellow patients that the situation I experienced here was not different from other locations.
This practice is definitely a volume oriented. I was on hold for 11 minutes while making the appointment, and for some reason that wasn’t enough warning.
I arrived 15 minutes early for my appointment, the Dr’s first of the day. There were 72 other people in the waiting room. 72. (The practice allows walk-​ins, more on that later)
After 45 minutes, I was called to fill out paperwork. Somewhere close to 100 minutes, I was told that there are «just a couple of people left in front of you.»
I asked the woman at the desk (nice, but worn down from that atmosphere no doubt.) if the practice is always this way or if something had happened. She stated that it is ALWAYS this way.
The Dr’s Assistant heard that I was cancelling and said «You’re next… what’s your name?» and hustled me into a room. When the Dr. appeared, he didn’t bother looking up, jumped right in with questions and skipped even a fake «sorry for the wait». I suggested we take a step back, so I could ask him how the practice works, reminded him of a 2.5 hour wait just endured. A slim apology and an «I have no idea how it works» finally arrived. I mentioned that some patients have busy lives and that an unexpected 2.5 hour wait is unacceptable, he reminded me that «I’m a Dr.» and that it is clear to him that nobody else could possibly have an excuse as good as that. (He is a D.O., fwiw, not an MD)
Knowing that a medical relationship such as this can be extended and require trust on both sides, I made the choice to leave without diagnosis. Tough after waiting so long, but I had so little respect for the Dr. or the office to trust anything that would have come of the appointment.
It should be known that they demand payment for visits upfront. In my case this meant having to demand my money back. This seems to me to be another sign of their patient relationship issues.
Some thoughts on the walk-​in situation. It is clear that if you want to be seen first, an appointment is not the way to go. Walk-​ins were seen quickly and rapidly. Sometimes in groups. These must have been simpler cases as they went in, and returned back out very quickly. There were larger groups in the parking lot waiting as well.
Clearly there is a time management problem at this practice.
Avoid avoid avoid. SCAM.

The employees working in this facility are very moody and miserable. I wonder if they get paid well. That might be a reason the way they treat people over there. I go for PT because they accept my workers compensation insurance and they are close. I’m tired of the wait and their meanness. They schedule too many people they can see. No coordination between PT room and front desk. You have to wait in both areas. Again today I hand up leaving without therapy.
The therapy itself is another thing. No supervision. The employees do what they want and no discipline. This guy just threw his dirty gloves after giving massage. He did once to me and the other day I pointed that out. The response I got from another staff says he does that all the time. No wonder Rowena Torres gave me her name stating I am not afraid of you. Nothing can be done.
I go for care but I am not getting.

I had a meniscus tear in 2013. Dr k performed the surgery on my knee. He is a good doctor is just that the office is always full. My advice is if you have an appointment at 11 am go there at 10 am you be seen at noon.

10:15 appointment its 11:04 and still haven’t been seen, why??? this has to be a JOKE!!! Still a Negative Star. Isn’t there anyone in charge reading about this place and the reviews??? Seriously??? then why post it. For anyone looking for an orthopedic dr, stay away from this place it’s The Worst!!! This place needs to be SHUT DOWN

The wait is as bad as they say. But the office is efficient. Speak with Crystal at the front desk. The X-​Ray tech was fast and didn’t squish me into weird positions. He coached me. The whole staff is nice. The wait is nothing like I’ve experienced. It’s funny. You really do expect the fire Marshall’s to come in. Dr K is worth it. I’ve seen 3 doctors who all came up with useless diagnosis and treatment. He’s the only one who took images ands examined my knee by touching and manipulating it.
If the insurance paid him more there’d be more doctors and not such a long wait. He’s worth it.

Terrible service I have waited more than 2 hours after appointment time to see the doctor… In excruciating pain from my back … Dr Grewald gave me 3 minutes of his time and told me do more physical therapy and as soon as my insurance won’t pay for that he will give me back surgery … Scam scam scam

Zero stars! Plan to be there for at least three hours to see your doctor, and that’s with an appointment! The place is FILTHY. No soap or toilet paper in the bathroom, which is often out of order. The physical therapists do not watch to ensure you do the exercises correctly, and half of those machines are out of order. The office staff is apparently overworked, and the place is not only frustrating for its lack of efficiency, but also completely uncaring. The low morale here among the staff will make you NEVER want to come here, because it’s so depressing. This place is surely committing fraud on a grand scale, as they do not do half of the physical therapy exercises recommended by the doctors, yet they undoubtedly bill your insurance for it anyway. I actually got WORSE after doing three months of PT there. Didn’t even think that was possible. Seriously, go somewhere else – ANYWHERE else!!!

A note to the physichians. Your office staff is the patients first represenation of your practice and sets the tone for what they preceive you to be. As I work in the field I have had to call various locations within your practice and the only constitancy that I have experienced is that the staff was not only rude in some cases but did not know communicate things well. People are constantly being left on hold for long periods of time (the other day I held for 27 min, when I called back I was told the person that I was holding for has left the office). Names and patient information has to be repeated multiple times with in a short conversation. Nothing about the interaction with the office staff instills confidence in this practice.

I hate to give anyone a bad review but this place is the exception. I went to the one in Shirley and it was the same as Valley Stream. This place is atrocious, the overcrowded waiting room and two to three hour wait. The rude indifferent staff is the first obstacle and then the wait and then x-​ray and then the doctor. I will say what is good about this practice is how much they make me appreciate other medical practices.

WORST PLACE EVER! I had an appointment at 10:30 got there by 10:15… By 11:00 i asked how many people were before me and she said 10… I was like ok ill wait a little more. 12:40! and i ask again she said 6… 1:20 and she said 10!!! Thats when i told her that it made no sense that i had to wait for 10 more people if last time i asked she said 6 and people that got there after me got called in. She gave me some bs excuse that she wasnt here and that she doesn’t know anything. I told her that there is no reason for appointments if they are not going to follow on them. So i canceled my appointment and told her that i wasnt planning on going back and she basically threw my papers back. The wait is ridiculous, the staff is sooo rude maybe because people are keep asking why is the wait so long. What makes no sense to me is that its an Orthopedic and physical therapy facility and people are waiting for so long in pain. They get up to stretch every once in a while. It was just a big waste of my time and everybody elses. Also there is almost no parking… I had to park on the street and I asked of of the girls at the front desk if it was ok to park there and she said it was fine… My surprise when i got to the car and saw a nice big ticket for 120. Great day.

This place is the worst. First of all you have to wait 2 to 3 hours to see a doctor then the staff is somewhat rude. Very unprofessional, I feel like im about to explode along with the other patients a total War zone Perhaps the number of patients that can’t take it anymore and just walk out is too hilarious. Then the bathrooms are filthy, the whole place needs to be sanitized and shut down. Short staffed!!! If i could i would give them zero STARS!

Worst doctor I have ever been to. Wait time going on 1 hour and half ! Lady’s at reception are ridiculously rude. Only nice person is the man taking x rays. Im here for a knee injury. Doctor doesn’t do anything besides do not come here. Not enough seats in waiting room. And everyone here is injured. Horrible horrible horrible

Zero stars! The place is out of control! There is no was the law allows the amount of people they have waiting in the waiting room n in the hall! Staff is RUDE n no tact! Office manager David Susserman who calls himself a dr which he isn’t is very unprofessional! Never ever go there! They need to be reported to the board of health!

If I could give no stars, I would! This is the most inefficient doctors office I’ve ever been to. From the minute you walk in you will feel claustrophobic. Then I just sat and watched the staff constantly asking for charts because they were misplaced/lost…it is so poorly run. The office doubles as an orthopedic practice and a physical therapy office. The front office staff is incredibly rude, but the ladies that usually check you out are nice enough. Everything here is a wait. The place is always ridiculously crowded due to overbooking, but they lack the accommodations to handle the patient load. The back office staff are generally nice and the XRay technician is a gem. I can’t understand how such nice people work at such a horrible practice. You will likely hear patients cursing or yelling about wait times as one hour is a minimum wait to be seen. If for some odd reason you read this and still decide to go here you will wait well over an hour just to get an X-​ray and much longer to see a PA… good luck ever seeing the doc cuz the two times I’ve been here I still don’t know who he is. The PA was friendly and nice enough, but the wait time is unbearable. Unfortunately, I was referred here by Franklin hospital after an accident and they had my MRI results so I went back for the results, but I have found a new doc since and will not be going back. I don’t recommend this place unless you like getting frustrated and likely arguing with someone on staff.

First AND Last time coming here. I made an appointment on zoc. doc because I saw great reviews for the doctor. Turns out after I made the appointment, the receptionist called and said that the doctor wasn’t in today and I had to see someone else. I didn’t mind seeing someone else as long as I had my neck problem taken care of. As soon as I entered the office; the waiting room was just as packed and crowded as penn station! I had a 2:45pm appointment because I had work at 5 but I had to wait for 2 hours to be seen by the doctor. It wasn’t until after 4:45 the PA came in (unfortunately) and took care of me. I ended up LEAVING the office at 5 and being extremely late to work. I really hate complaining but this is the WORST experience I’ve ever had at a doctors office in my life. I don’t recommend anyone going here and I’m serious. If they were short staffed don’t make so much availability for appointments.

Great doctor, atrocious office management. 9:15 appointment which is supposedly the 2^nd earliest of the day. I was #35 on the sign-​in sheet when I got there at 9. Why bother making timed appointments if you just take people whenever they show up? I’m in healthcare too, and my office schedules patients and sticks to the schedule. It’s unprofessional and inconsiderate to make people waste 2 – 3 hours of their time when they plan their day around a specifically timed appointment.

If you come here plan to be here for a very long time service is terrible don’t see why they even make appointments. The worst experience. They claim they were over booked by accident but it’s the same everytime you go here had an appointment at 4:15 never seen till after 6:30. They make you retake X-​rays just to squeeze your insurance and will give you anything your insurance covers even if you don’t need it

this office is ridiculous. the first time I went I had to wait 2 ½ hours to get called then wait another 30 mins to get x-​rayed and I was only seen by the pa for 5 mins. when I came back to get my MRI results I had to wait 3 hours to be seen by the doctor for only 2 minutes. he didn’t even say his name or say hi how are you. he just came in and said «take off the boot» then he just pressed my ankle once, told us the results and left before we could ask any questions. I recommend you don’t ever go to this office. if you don’t have patience then definitely don’t go here. they have like 20 other people for each appointment. I was talking to these other people about how we all had an appointment at 4. this place is unorganized and horrendous.

Probably the least professional office and the most rushed I’ve ever felt in a doctor’s appointment. I’m sure he’s a competent surgeon, but steer clear if you have other options for a consultation.

Although Dr Katsigiorgis is very good, his office is atrocious. You have to wait well over an hour and a half, sometimes two, to be seen by him. The line to make a follow up appointment is at least 30 minutes. I appreciate a good doctor but the wait is ridiculous.