Benchmark Complete Auto Care

We were staying at a hotel across the highway and a power steering hose sprung a major leak in the parking lot (lucky us, could have happened on the highway in the middle of nowhere). We showed up at Benchmark just after they opened the next morning with the normal trepidation of going to a mechanic you don’t know. What a pleasant surprise! Service was top notch, prompt, and reasonably priced. Burt even went the extra mile to facilitate us to go get breakfast when we learned that there wasn’t anything within walking distance. We couldn’t have had a better experience, regardless of circumstances. Highly recommend!

Overpriced. Benchmark will not give a free evaluation. They will charge you 100 to diagnose the problem. Labor and parts not included seperate charge from the diagnosis.

I’ve been coming here since I moved to MO and needed the state required safety and emissions test and an oil change, on my Ford Explorer, after moving across country. From day one I have been taken care of like a long time neighbor. Whenever I need service done they give me the repairs I need and nothing I don’t.
I regularly deal with Bob Wallace, the shop manager, who is always extremely friendly and helpful with whatever I need. When I sit in store for short repairs and others come in he seems to know most of them by first name and ones he doesn’t he makes sure he gets to know them.
Even during my first few visits, since I live close by, they even offered to drive me home and pick me up for longer repairs, which my older vehicle has needed a few. I fully recommend this great friendly auto repair shop.

I went here for an oil change and had a good experience. There was only one mechanic working so I had to wait a bit, but that’s my fault I didn’t make an appointment. Considering the line in front of me, it was pretty speedy. The mechanic, I think his name was Gary, was very friendly. I used the Groupon promo going on, it went smoothly. Gary told me briefly what was wrong with my car, but he didn’t push any issues or try to scare me. My car has a LOT of miles on it and maybe he just realized that I wasn’t going to spend money fixing up minor issues or maybe he’s not pushy in general. Either way, I appreciated it because I left with knowledge and no stress. I would recommend this place!

Taking your car to the shop is probably one of your least favorite things to do. For those of us who don’t know much about working on cars, it’s a constant struggle to not get ripped off by mechanics. It’s a sad reality, but it takes time and a lot of luck to find a place you can trust.
Benchmark is not that place. I would never recommend this place to a friend, family or foe. They are parts slingers, plain and simple: Let me try replacing this part. That didn’t work, let me try replacing this one. That’s the sound of you losing hundreds of dollars. I know this is common with most places, but what happened to shops diagnosing and fixing the problem the first time?
In my personal experience with Benchmark, the parts slinging ended a thousand dollars later with a few different new parts until they got the right one. My vehicle was in and out of the shop for a couple of weeks and I left with a very sour taste in my mouth. A few weeks later, I got a cute little «free oil and filter change» Christmas promotion in the mail, which I promptly threw in the garbage.
Please don’t make the same mistake I made by bringing your car here. Your car deserves better.