Vallejo Towing

Absolute JOKE of a company. Called them today at 4:50pm told them one of my guys trucks broke down while on a jobsite today. Gave them all the info, address type of truck etc. they agreed said it would be $ 90 and someone would be there 45 min max. I get a call from my guy who is still waiting at 6:40 asking where is the tow and I call the company again and they said oh, I’m not sure what’s going on. He lost the address so I gave it to him for a third time, said he’d be out there in a half hour. I said fine, and let my guy know. Get a call from my guy at 930 saying he was back at my shop, all was good to go. Irritated that it took so long is an understatement, but was ready to be done with this company. Tried to pay him with our company credit card, driver said «no» so my guy had to pay him out of pocket because our office closed at 5pm. My guy gave him $ 100 bill and asked for his 10 $ change and he said he didn’t have any and left. I called the company again, and the guy was completely ignorant, rude, and UNPROFESSIONAL. This took way longer than expected and I explained my frustration with this so call company. He basically had nothing to say, but «well, consider yourself lucky cause you wouldn’t get a tow for $ 90 from Ramirez or anyone else and you’ll remember me next time you want my services» I told him no, keep the 10 $ and I would never use this company again and hung up on him. This place was a WASTE OF MY TIME and I had to pay my guy to stand there until they finally showed up! You don’t deserve any of these good reviews. This company is SHADY SHADY SHADY. BEWARE!!!

So. My baby mom and I spent a wonderful day at six flags with the kids. After, she was driving me back to my car, when we were side swiped by a Vallejo towing truck. It wasn’t a huge accident and was only scratched paint, but it did scare her and my son, and was a collision of sorts. She honked and he kept going probably not feeling contact and assuming no harm.
I had her check her car and we found scratches that weren’t there and were white paint, Vallejo tow trucks are white. So she called the company and the supposed owner answered and proceeded to accuse her of being a liar and refusing to help at all. He yelled at her and near called her names. This is a mother of a seven year old and a four month old both of witch were in the car at the time of accident.
Well all I can say is, had he helped her, this could have just been a little insurance info exchange and problem solved. Because of how he decided to treat her, it’s now a criminal hit and run. So this is to you, you piece of crap person. You f ed up bad. You will be getting sued also. You shall also be reported to b b b.
See you in court bud.
You don’t deserve one star!!!

So let me start off by saying my day start it off fantastic and ended not as I wanted. My girlfriend locks my keys in my car while I’m checking into the hotel forgets she left the keys in the car. This is about 945 p.m. everything was closed we called a few places before talking to this company. The man that answered my call was beyond helping me. Said he was about a 5 minute drive to me came to the rescue. Opened my car and saved the day for us. If it wasn’t for him I would of threw my girlfriend into the window to open my car!!! Jk thank you vallejo towing.

they are amazing seriously if u want a company to go above and beyond this is the best choice

It saddens me that I have to give them at least one star. They deserve NO stars! Here is what happened: My step son locked my keys in the car at around 630 pm in front of Panda Express in Vallejo. I immediately called my insurance company. I have never had a problem with their service before but for some reason tonight was a perfect storm. The lady at Mercury who took my call, said that with out being able to pay 65.00 for someone to come out before unlocking my vehicle she could not send for any assistance. (This wasn’t possible due to my purse being locked inside) and Mind you this service should have been free with my full coverage insurance. I tell her to please ask her supervisor because I can’t locate my cards they are in the car. She says she will need to call me back. 25 minutes she calls me back stating it is free and someone will be there by 847 pm. Let’s not stray from the real issue here, I agree and continue to wait the hour an a half. It gets close to 847 and I call Vallejo Tow. A man answers and I explain my situation, and that my insurance assigned them to assist and I ask what time they think they will be coming. He says «there is no record of my name and he just came on his shift, but that he will call me back. «My insurance company calls me and tells me that they will be there shortly. I explain that the man knew nothing about my needs and he was going to call me back. I get off the phone to wait for his call. 9:00 rolls around and I call again. The same man answers and sounds like he is Slurring or may have food in his mouth. I state my name and that someone was suppose to be coming to let my kids and I into the car. He screams at me ITS CANCELED and hangs up. By this time my kids are cold and my sister comes to sit with us because we are scared. she offers to puts a call into AAA. I ask her to wait because we see Vallejo Tow drive into the parking lot. A man and a woman are smoking in the tow truck drive as they drive up to the kids and I. We sigh with relief but realize they are not stopping and we watch as they keep going. (I am the only car on that side of the parking lot so I know they saw us all standing outside my car) they then proceed to turn out of the parking lot to get onto the freeway. I immediately call them back. The woman answers and she is confusing. She admits she was in the truck, she admits that they came to the address and she can’t tell me why they canceled it. You can hear in the recording her inability to articulate and she sounds jumbled and tweeky. I sat there for over 2 hours. AAA saves the night. My son had a panic attack and my children were scared and falling to pieces and we still had to drive back to napa to get ready for bed to go to school and work in the morning. What started as a quick run to the Halloween store ended in a ²¹⁄₂ hour wait stranded in a dark parking lot in Vallejo with two kids and no help insight. I have never felt more confused or gotten worse customer service, there is no doubt in my mind drugs played a part in this sinerio. I hope no one else has to go through this type of service from a tow truck company that is contracted through an insurance company that you pay hundreds of dollars per month to have! As I am driving home my insurance company sends me another text stating they called a different company to come out to assist and their ETA was 10 something. If it wasn’t for my sister calling AAA, my kids would probably still be stranded in that parking lot. I will be filing a complaint for both my Mercury insurance and Vallejo Tow in the morning. I wish I could post the call I recorded so you guys could hear this woman. The lady states at the end she will call me back to let me know why they canceled it. She gave me NO apologies. I have called her twice in the last hour to get an answer, now no one is answering, ofcourse not. Boooooo Vallejo Tow! Businesses like this is what is wrong in Vallejo.

I would give them a zero but I can’t don’t listen to a lot of these people on these reviews they where friends that where trying to make them look good I waited for an hour plus so I called them back and they sounded like they was smoking dope I told them that I’ve been waiting and no one showed up the person just laugh like it was funny then hanged up on me they never even showed up so I owe more money to the impound because off these jerks…

Had my car towed, and when they unloaded my car at the car dealership, they damaged my car and another on their lot. Trying to make an insurance claim and Vallejo Tow denied it even happened, even though they admitted fault initially. They gave all their insurance info, but now that the claim involves 2 cars and 2 deductibles, they’re avoiding calls. The positive reviews must be friends, because of they operate like this, there’s not way they’d be more the 1 star. Avoid them like the plague.

Just wanted to let everyone know these are great had the very best lock out service I ever had very kind and nice person that help me

Got a ride from Vallejo to San Leandro it was the cheapest and the nicest people. I recommend them as much as possible.

Incredible and outstanding service.
Steve A is a good dude.
They didnt waste any time helping me with roadside service.
Very friendly and down to earth.
Highly recommended for roadside help

I highly recommend Vallejo Towing. They are fast, friendly, and very affordable. My car broke down in Napa and they came to tow me back to Vallejo for almost half of what everyone else was going to charge me. When we got my car home, he even took a look at my car to figure out what’s wrong with it and tried to fix it so we didn’t have to take it to the shop. They are awesome and really care for their customers.

Steve was pretty rad. Fixed my tire within minutes, was pleasant and I did not have to wait hours for him to show up. No phantom charges, just a smile and a fixed tire. Thanks Vallejo Towing!

Amazing company. Thank you to the owner. We got a flat tire in our 32′ foot trailer on our way home from our family camping trip. We called Vallejo Tow and by the time we hung up the phone we were on our way home in less then an hour with a new tire. This could of been a nightmare. Thank you again for the great service.

Steve was very caring in taking care of one of our policyholders for a lockout. You don’t find this kind of service anymore. Kudos!

I want to thank Steve for coming out to help me when I got a flat tire. He found out the source of the problem was a screw in my tire. Instead of just switching out the deflated tire with my spare tire,
Steve took it upon himself to actually remove the screw and repair the hole. This saved me money and a trip to the tire shop.
Great customer service and so awesome of him to go above and beyond to help me!
I will recommend Vallejo towing to any of my family and friends if they find themselves stranded in the area.

Thank you Steve ! I had a hole from a nail or screw in my tired and he took care of it in a matter of minutes.

Steve really helped to make light of a very stressful situation. We were simply out on a errand when our 2007 Rav4 suddenly shuddered and stopped running. We were worried that we’d have to wait a few hours for a tow truck on a Saturday afternoon. After calling our insurance we received a text that it would only be 50 minutes. He was right on time, having called us prior to arriving. As others have said, he is cheerful, and very helpful.
Thank you Steve!

I called last week to get towing service for today because I had an appointment to get the car inspected. The guy who answered the phone said that there was no need for an appointment and to just call an hour before and he will be able to tow the car. I called this morning to find out that he is busy and won’t be able to tow the car. Thanks for leaving me stranded…

OMG Finally found a company that not only Cares about You, They Care about Your Car! Steve was Great! The dispatch Lady was Great! Great deal! Steve was helpful and very kind with all his help he gave to us! Thank you at the time of Need!

Well let’s just say making a bad situation better my car stopped on the freeway on the way to Sacramento faced with an inexpensive tow. Call every place Vallejo Towing by far the cheapest Tow truck driver Steve showed up much faster than expected 15 minutes. vary pleasant person to ride with and looked at my car referred me to a shop car was fixed the next day thank you Steve. Vallejo towing rocks