U-Haul of Vallejo

Prepare for a long wait no matter what you’ve gone there for. Renting a trailer will be at least 30 – 45 min, and they may not actually have the trailer you rented! Propane? Minimum 20 minutes and not even that great of a price. This place is always short staffed which equals long lines. The employees do their best with the limited resources they have, but management really needs to staff this location more appropriately because of it’s busy central location.

Go somewhere else. The young assistant manager is worthless and rude. We reserved a truck WEEKS in advance, only to get a text message the night before saying we needed to drive somewhere further away to pick up the truck, and it would not be available til mid morning. We then got sent on a wild goose chase trying to get a truck that should have been available where we requested and when we requested. Seriously, uhaul needs to fire the idiot who rented out our truck and then said «well its not my problem.»

My girlfriend had a pick up truck confirmed at 10 AM this morning — confirmed with UHaul customer service and with Calvin from Vallejo last night, but at 8 AM this morning, we got a call saying that they had no truck for us until 5PM. They had no excuse and did not try to find us another truck. No apology either. This sent us scrambling to find alternatives rather than cancel our plans for Memorial Day Weekend. Also, UHaul customer service last night told me they’d give us 50 free miles to pick the truck up in Vallejo (since we live in Martinez). This morning their scheduling department had no record of that and practically called me a liar. Keep in mind that UHaul is a consortium of independent owner/​operators, so look at the reviews of the store you are dealing with.

After finding out that my original pick up location was closing early for the Memorial Day weekend (not that they informed me, good thing I called!) I was frantically searching for a new location that was on the way to my destination. After almost every UHAUL I called telling me they did not do one ways, this location said no problem and switched my reservation. Upon our arrival Phillip was super friendly and installed the trailer right away. I was in and out of the location in ten minutes.
Great and friendly location, and saved the moving day!

Service was okay but they gave me a old pick up truck with NO AC!!! Had to drive to Sac with the window down! Made a long day of moving worst.

Horrible. I used them last year and they over charged me for items that were never used. Never gave me a call back.
Save yourself some money and use some other service.

Worst place to fill a propane tank. We have waited for 30mins to fill up a propaine tank and the only guy that can fill it is working on some guys car for over half an hour. Its poor mangement on their part to let the one fucking guy do some big job and hold up the propaine line. Ohh i have an idea. Mabye let some other guy take over?!? and let the only guy who can fill a propaine tank do his job!!!

This is the slowest, dirtiest, laziest location. If u have another option, use it. Heaven forbid that there is 1 person in line in front of you when u walk in because u will be standing there for over 30 minutes. That actually is what I’m doing now. I am using this frustrating opportunity to write a review to try and save anyone else this awful experience.

Been using this location for years since 1996. I dont have any nightmare stories like some of the other cry babies. I do remember renting one of the large 27′ trucks and the dam thing was just old as Jesus but its a rental so no big deal. Even the loate drop off leaving a trailer or dolly at the location worked out granted the place is in the hood. Ive even left a vehicle parked there over night with no problems. Maybe because these petty thieves in Vallejo dont know how to break into a Bimmer. Meh… the place works, its UHAUL not a Benz dealership.

RUDE! The staff here is inconsiderate and demeaning nine times out of ten. Stay away if you can!

Moving from IL to CA was a nightmare because of this U-​Haul location.
We made the mistake of trying their new U-​Box service instead of renting a traditional truck. The staff at the store in IL we rented the U-​Boxes from was very helpful and courteous, and we paid the rental charge in full there. A week later when we went to Vallejo to unload the U-​Boxes, we were told we owed an additional $ 1000. We could only pay half of it that day and were allowed to unload one U-​Box. While there we noticed the forklift they use to move these U-​Boxes had punched through the side of our other box.
We paid the other $ 500 later over the phone and when we came back to unload the other box, they first couldn’t figure out how to pull up our record on the computer, then ignored us for several minutes before finally telling us we still owed $ 217. Then it took them 15 minutes and 2 or 3 phone calls to the manager to figure out how to work their computer system just so we could pay them more money we didn’t owe them. They couldn’t even tell us what the charge was for. After that we waited another 20 minutes for their clearly inept forklift driver to get our other box, which he set down a good 10 feet from where he saw we were parked, and facing away from us. Thanks dude. Their parking lot is a mess because they haphazardly leave trucks and U-​Boxes everywhere, and I scraped my vehicle trying to move it closer to where he’d left the U-​Box. And upon unpacking that box we discovered that as suspected, several items were damaged because of the mishandled forklift.
Bottom line: Completely unprofessional and a total ripoff.
I hope to update this review with good news after contacting U-​Haul corporate, but I won’t hold my breath.

Rude and unhelpful. Seemed like they were more interested in getting back inside so they could sit in their A/​C office. Came back to return a truck and waited at the equipment return lane for about 10 minutes. The guys outside didn’t bother looking at us and just totally ignored us. Asked one guy to help us check in but he mumbled something and went back to what he was doing instead. Why work in a customer service type job if you’re just going to be rude and answer questions with little replies being unhelpful.

Had to wait in line, but it was about 10 – 15 minutes understandably for a weekend! Cruz was great, nice, knowledgeable and quick! Thank you!

The heavy heavy set man that was working this morning is the rudest person around! They have many trucks but said they were all reserved, really? Told me I should be smart and reserve! Are you kidding me, thought I would smack him in his smart ass mouth! This is customer service? HORRIBLE CUSTOMER SERVICE!

My U Haul experience through Fairfield and Vacaville locations was so bad today prompting me to Unilocal about it so thought it appropriate to also relate the many good experiences I’ve had at this Vallejo location. I have been a regular customer for years at here and have always received good service for rental reliability, propane, moving supplies, a trailer hitch, and oftentimes free boxes. The draw back is they are more expensive than Fairfield by a lot but so far I’ve been able to get them to match it.

I called them to find out if they had the trailer hitch I needed in stock. The guy on the phone looked it up and told me they had one in stock. I asked him if he could hold it for me if I gave him my credit card. He said it wasn’t necessary, and that he would hold it. After driving 30 mins to get there, I arrived to find out they never had the trailer hitch in stock at all. The guy at the counter said he remembered me from the phone, but admitted he got busy and never put it on hold. He said their computer said they should have one, but it wasn’t anywhere to be found. Thanks for the wasted trip.

Very nice staff, clean vehicle. Was a long line to pick up this morning, but I expected that. They still moved through it pretty fast. Super happy with how easy return was. Didn’t have to wait in line as they could just email me my bill from their handheld check in machine.

What is the most important aspect about a rental company? To me, its getting in and out — I was able to return my items and checked out in minutes — thanks guys!

I had them install a U-​Haul hitch receiver on my VW Jetta for my bike rack. They did a great job but the receiver design didn’t work, it tended to bottom out on dips and speed bumps. They explored some workarounds but when they didn’t pan out they removed the hitch and reimbursed my money in full, without hassle. Great customer service in my book!

Do not attempt to make a reservation. They mess those up often. I’m currently in line with a bunch of customers and a few reservations are not correct. I came in with credit card the day before and I’m here again cause they said I need to come in again with credit card. We agreed only the driver with license could come pick up the truck. A lot of misscommunication here. The service takes awhile as well, the line on Saturday was out the door.