Travis Credit Union

Didn’t like branch and manager will not be back

Horrible customer service! I was given the wrong information about some documents I needed and instead of getting an apology the teller that assisted me told her manager she never told me «that». To top it off the manager of the branch could not tell me when I could get the correct documents… if you want professionalism, this is not the place!!!

30 day hold for an account opening deposit? Multiple fees? Is this BofA or Wells Fargo? Looks like a big bank disguised as a credit union. I had several profitable accounts that could’ve been added to the books. However, the new accounts agent literally talked me out of opening an account here. Doesn’t look like they’re keen on adding any new depositors currently. Still looking for a decent C.U. to switch to. Boo Travis.

This creepy guy came up behind me while I was at the teller trying to exchange some 20’s I got out of their atm for 100’s and it turns out he was an employee there. It’s very disturbing that this rude person thinks it’s ok to come up behind someone and start bothering them when their in the middle of a transaction. They should have gone behind the glass next to the teller if they were an employee, or at least wore a name tag or identify themselves as an employee if they were offering assistance. I thought the guy was very rude and intimidating and he made me feel not only uncomfortable but unsafe, then he started to really bother me and give me a hard time because I was merely questioning the teller as to why it needed to take several minutes asking me stupid questions I’ve already answered several times plus asked her to not talk so loud about as to if I wanted 100 dollar bills or 1 dollar bills. She was speaking so everyone in the bank could hear and that’s just poor banking practice and that man (who’s supposedly the manager there, even though his business card says he’s a financial person from the Fairfield branch after examining it) kept laughing and mocking me merely because I wanted to not be around his crazy fool self. If that guy is their branch manager, I feel very sorry for the employees and customers there because he is a very disturbed individual, and quite scary. Needless to say, I’m looking for a new bank to do all my personal and business transacting with right now.

I appreciate the customer service at the Vallejo, Ca branch you don’t get that much anywhere you go it makes you feel good about doing business at the establishment not to mention they financed my husbands car as well as helping repair his credit I recommend TRAVIS CREDIT UNION to anyone working hard to build a nest egg

Travis Credit Union Vallejo’s staff go out of their way to meet all our savings, checking, and loan needs. The people are excellent and wait times are reasonable. Only the nearby parking congestion and limits on cash withdrawals rate only the four stars. If you ant to buy an expensive item from Craig’s List and pay cash, best to make arrangements for the large withdrawal ahead of time. The security guards are friendly, but effective in watching over the doors.

Great customer service and they even will loan me money!

The employees at this branch are extremely nice. I am always greeted with a smile and not to mention the security guard there is always so nice. He holds the door open for everybody. The atmosphere is so welcoming. I absolutely love this branch. Everyone there is exceptionally professional.

Not enough tellers, slow ass service everytime i come in! They either need to open another location or our store needs to have direct deposit!

I love my bank! The only reason I opened an account here was because at the time I was 15 with no car and it was within walking distance from my home, but I am so glad I did. This has been my bank for 8 years now, and I have had nothing but positive experiences with them. I think it was Brittany who helped me open my credit card and she was very nice and helpful. Even when I’ve had problems, they’re a quick phone call away and are prompt and have been able to help me every time. Travis CU is wonderful, I cannot recommend them enough!

The service I received here for an auto loan was amazing! Brittany Reeder, MY service representative was charming, funny and totally professional. The whole process took less than 30 minutes and I had my check for a new car.
Thank you Brittany and thank you TCU. I am recommending to all my friends that they do business here.

I actually prefer this branch over the Benicia branch. The employees are generally happy to see you and willing to help you with whatever need you may have. One employee in particular, Kevin, is awesome! My husband and I have had the pleasure of sitting down with him on a few occasions to process a car loan, credit card application, etc. He is great! He answers any questions and has even stayed late just to help us! Great customer service!

This is my Credit Union for many many many eons since I was a kid cashing my first paycheck in their old Fairfield branch. The Vallejo branch is nice. The employees here are genuinely friendly and helpful. I come here often to do my transactions.
A shout out to «Anita» who helped me today. She was really really nice and deserves a promotion.

I was reluctant to have a bank account after a bad banking experience in my past. I saw first hand from my father taking me in there to talk to «his guy» Kevin. From day one I was amazed how friendly, efficient, and affordable it was. Free checking ! No hidden costs or fees. I love my bank.

Well, first time reviewing a bank. I came over from Wells Fargo after Wells Fargo decided they didn’t have enough of my money or anyone else s after they started charging a $ 15 dollar a month fee to use their banking. So I joined Travis Federal Credit Union. I have never been to a bank I like as much as this one, everyone here is friendly and helpful.
I don’t have any complaints what so ever. Travis Federal Credit Union is a local area bank but you can still use other Federal Union banks atm’s around the country and not pay a fee or wait to deposit money or checks. If anyone is coming from a big bank to here they will be so much happier.