Tire Pros

Good price and friendly service. Questions answered without high pressure sales tactics.

Owning a mustang, my car has always been prone to bald tires. One rainy day, driving down the road, I did a 360 and decided it was time to get some new ones. RT tires (the place I normally go for tires) didn’t have any 255’s, so I started looking on craigslist. Saw this biz advertised, decided to give them a call. Got 2 brand new rear tires (Goodyear Eagle GT’s), and paid 230 out the door. Took maybe 20 – 25 minutes for the job, loved the service too. Guys were chill. Is more convenient than driving all the way across the bridge to Concord. Will come here when I (surely) need new ones.

The sales person Mike was very cool. Great customer service. Also got a good price on 4 new tires. Highly recommend. Beats those over priced tire stores like Pep Boys.

I was flabbergasted today by the lack of costumer satisfaction responsibility at this establishment. I stopped in after hearing good things 2 months ago and returned today, as my tire symbol came on again.
First, my tire caught a nail that was very long and tore the threading on the inside. Supposedly my 45,000 life of the tire warranty covers nails but ONLY if they don’t do internal damage… Seriously?! Why else would I go there?
Second, the $ 10 extra hazard insurance (which was also supposedly offered to me but that is debatable) was now unavailable.
Third, when I mentioned that my warranty covered flats of any nature, they told me since the interior was compromised, that wasnt included in my warranty!!!
Why wasnt all of this explained to me and now that I am dissatisfied, what can we do to fix it?
The manger (after a short berating from my bf) offered us a $ 20 discount on a $ 120 total replacement cost. Are you kidding me? We spent $ 475 on a set of tires and now you won’t help us unless we fork over another $ 100!!! Excuse me ?
No, that’s outrageous. I was livid. I left immediately. Never will I again pay almost $ 500 for so-​so costumer service, no remuneration, and leave on a spare!
Shame on you tire pros. The only silver lining, the service techs are very respectful. They should jump ship before tire pros loses more business!

I have been coming here for the past year or so for oil changes and tire rotations and they are very professional and affordable. I recently had to go to the dealership for a new clutch kit and flywheel and the dealership told me I needed to replace all of my fluids «immediately». I had tire pros check my fluids and they said all of my fluids are clean! They are an honest business and aren’t trying to rip people off.

Price on tires was very good.
Wait was too long for just a tire change-​with no line ahead of me.
Staff could’ve done a better job communicating the expected time to complete the service.
(No one likes to be without a car– tire shops often forget how important it is to set realistic timeframes from the onset.) I had to come back the next day because the tire they ordered was «on the road, on its way here in a couple of minutes» An hour of it being «on the way» and I had to leave to go to work– on a unsafe tire :(
I rated 2 stars instead of 1 due to price, and because of the one apologetic lady (she’s worked there less than a week) at the counter.

Great Customer Service… NO Hard Sell
Brought my SUV for 4 new tires… Manager gave me 4 quotes on 4 different tire brand that I want. He gave me his recommendation tand to my surprise it was not a name brand nor the most expensive one. I also had the tire alignment, wheel balancing and brake job done. I actually brought my SUV to the dealership to get a quote for the service that I needed and Tire Pros gave me a quote that was $ 800.00 lower. The service manager also explained to me what work was done on my vehicle plus all the warranty on it. Great Customer Service… I will definitely go back to to Tire Pros for next tire purchase.

Great Deals, and friendly staff. Highly recommend it!