Oreilly Auto Parts

Went in for transmission fluid and new windshield wipers was in and out in 10 minutes. Ovaiz even put the wipers on for me and also suggested I buy a gallon instead of two quarts because it was the same price. It wasn’t packed but they still had a lot going on and I was greeted upon arrival. Great service will definitely be back!

I went this afternoon to the Sonoma Boulevard store and I was met by a older white or Latino female who looked at me, rolled her eyes and turned her head as I approached her for service. when she did that she turn back around and asked if she could help me and I said to her politely No thank you I will wait for someone else. she is very very rude and it was obvious. I don’t know why. I’ve never been to the store.

The people here are very friendly. They always have what I need. Minus one star for putting me on hold and forgetting about it.

Came in to return an alternator that was not compatible with my car, the manager refused to refund the money saying I needed to get it tested on my car first. I tired explaining to him that i had gotten it tested twice already and he refused to refund my money still. I decided to drive up to the location on springs road and I got my return no problem. Zero stars for this location !

Drove in here to grab a fix-​a-​flat can. The woman who helped me was nice enough and the checkout process was a-​ok!

This store (Vallejo) took advantage of a 60 year old woman drriving a 1994 Lexus. She asked for spark plugs as she wanted a tune up before a smog inspection. The bill came to $ 88 or $ 14 per spark plug! When she said that seemed expensive, the clerk spun around his monitor and pointed at the most expensive platinum plugs available and said «see these are the ones for your car». What he didn’t tell her is that they carry several other plugs for her car and that the ones for $ 2.50 each would have been just fine (expensive platinums last longer but are a gimmick as they don’t perform as well as cheap copper tops), they didn’t tell her she could have done better with a total of $ 15. To add insult the car failed smog and of course they wouldn’t take them back once installed. I later learned they are on commission and had the cheap plugs in stock.
Shame on those SOBs for taking advantage of her. She is on social security income and they knew she was driving a 19 year old car. Merry Christmas you Bastards!

This was my first time at this location. I ended up with battery acid on my hand so they were kind enough to escort me back to the restroom so I could clean up.
Yesterday, the El Cerrito store sold me the wrong battery. After getting to my friend’s van, I realized I should take it back. They had told me I could as long as the terminals were not connected (ie the plastic insulators not removed).
I ended up having to take it back to O’Reilly in Vallejo and exchange it for the longer one. They then gave me a long one but with the terminals on the wrong side. Of course I didn’t figure this out until the battery set in place. When I took that battery back again, I checked the screen the guy pulled up and it wasn’t even for a van, it was for a pick-​up truck. After correcting him, I double checked the info and there was ONE option only. The one I needed had a dash in the model number and one with the terminals had an R (for right no doubt since mine needed terminal posts on the left).
Why these guys can not look up a simple part and match the model number exactly with what they give you is beyond me. I would double check the screen or the part against the old part yourself if you don’t want to spend three trips running back and forth to the store like I did.