Cost-U-Less Insurance

Marlene was great! Simple and good service. I am satisfied. Ask for her…
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Alejandra Gavino was extremely helpful.
Detailed in explaining the insurance coverage and was open to any questions!
She gets 5 star in service …

Ladies at this location is very helpful and friendly. Roxanna helped me and she took her time to explain everything and got me in and out in a timely manner.

I walked in to costuless today because my policy cancelled i informed Marlene Rosales about my situation she instantly helped me find a new company, explained everything patiently, and walked me through the whole process quickly i recommend Costuless for the amazing rates and Marlene for the awesome customer service

Great fast service, with such BEAUTIFUL assistance providers! Ask for Roxanna Laroch

So a couple of weeks ago me and my husband arrived at cost u less at 11:30AM to get a new policy. we waited patiently while the Manager and a co worker got into an argument in front of all the customers waiting. very unprofessional. but anyways when it was finally our turn it was about 6pm we did NOT leave that store until 8:30PM. We have numerous cars to which are registered in my mother in laws name and that needed to be full coverage we got everything signed and finally left feeling overwhelmed. So now that we have paid a lot of money down and just paid our monthly premium we called our insurance and they said we have sent you a cancellation policy because there are to many cars that are not registered in your name. So we called the manager who helped us right now and she had the nerve to tell my husband that «It’s pretty obvious that when you have that many cars it is not going to be covered!!!» Are you kidding me? Why would she not mention this after we had been waiting for 7 hours in the office!!! We would have gone to a different company! We would not have waited that long on a Saturday to be told 2 weeks later by the insurance company that Cost U Less knows of this policy. THEY SHOULD HAVE TOLD US!!! Now we are out 1000 because of them! Now we have NO insurance because the lady was tired from being the only one in the office for 8 hours. It was not our fault but she made it our fault for having «TO MANY CARS» We are sorry that we need to have cars so we can go to work and a family car for the weekend! I am so utterly mad at them for doing this to us! Now we have to go back there and hopefully they will fix this mess that manager Alejandra Gavino caused!!! If she has been selling insurance for as long as she said she has then she would of known to mention this to us! but they were just out for our money!!!

@VERONICA R.
It’s really hard to believe all you have to say specially about Ali seems you are going far far out of your way to hate just my opinion. As for my review I have dealt with Ali before in El Cerrito I landed on this review because she’s gone and I’m looking for her congrats on the promotion and I’ll see you soon I need upgrades. great customer service.

Great people here, great deals, great service.

you get what you pay for.
if you are looking for specific coverage, make sure you are getting the right plan.
i recently started service through them, i was grateful for them to stay after hours (being that i showed up 30min’s before closing). The system was super slow, so we didn’t get out until almost 8:30 pm. When we rushed out, i didn’t feel comfortable leaving because our rep had mentioned she forgot to input full coverage instead of liability. the next day i stopped by to make sure everything was set up correctly. The manager confirmed, he explained my plan… left satisfied.