Carhop Auto Sales & Finance

This place is not a place anyone should do business with. My car was there overnight and they failed to lock it up and someone went in and tore up the dash stole my brand new radio the climate control is jacked up and they tell me we have to see if there’s anything they can do. The guy was very nice about trying to let me down easy but still it was in they’re possession. They were responsible for it. I wish I didn’t have to deal with this company or the uac anymore. I’ll handle my credit situation another way. They are not worth the trouble.

Lemuel was amazing! Very patient and honest. If you’re considering car hop, Vallejo is the one to go to. Just ask questions and there shouldn’t be anything to suprise you.

You have pissed off the wrong person!!! We are coming after you ! You like LAWSUITS??? My daughter bought a used car from you, first the power steering line leaked end caught fire to the engine, endangering my daughters & grand daughters lives !! Then you only offer to pay half the damages !! Then it was returned and overheated, Now you refuse to pay for the damages, my daughter tried to return the vehicle under the (Ca. Lemon law) 7 on your side will be knocking on your door!!! How do you like being publicly humiliated??? You have one choice take back the car and refund the money in FULL!!!
. ((Shouldn’t be hard to find look for the one that caught fire!!!))

My husband and I don’t have great credit and Sandra from carhop really helped us out. We have had our car about a year. Thanks Sandra

carhop is the worst place ever!!! they dont communicate, they sell lemon cars, they are the worst place ever!!! please do not buy a car from here… you will regret it with all your heart. if you need a car, even if you dont have great credit… go to approved auto center in pittsburg!!! please avoid this place,

Wow, amazing how bad this place is. My daughter bought a car here and 3 days later it broke down. She got it back for less than a week before it broke down again — needs a new engine! They don’t supply any type of compensation for the fact they sold her a LEMON! They had the car towed to their garage where it sat for 3 days before someone called to ask her what was wrong with it. Really? No paperwork, no communication? It’s been sitting at the shop for two weeks and she calls everyday to get an update, and every day they give her a different story! No one seems to be in charge, no one knows what is being done and nobody seems to care! I give them a negative 5 star review — walk away people — walk away!!!
DO NOT BUY A CAR FROM THESE PEOPLE!!!

Came across this dealership couple months ago and thought it would be a great place for me and my significant other to finance a car. However, it was probably one of the worst experience we’d in a long time. Due to the services provided, we were not satisfy at all.
Long wait
Lack of information
Rudeness
Therefore, we discontinue the process.

carhop is the worst place to get a car i just recently got a car thereand not even a month my car broke down i got a blown head gasket transmission leak and who knows what else is going on dont get a car at carhop in vallejo or any where else that has car hop they’re full of shyt!!! THEY DISABLED MY FUCKIN CAR AND I COULDN’T USE IT WHAT THE FUCK!!!

This was the Vallejo location. Do not but anything from these people. Yea they act like they wanna help, I started off with a 2003 Oldsmobile Alero with 101k miles for $ 8999 thought it was a little pricey but at the time I had a hard time getting financed do to a lack of credit. Check engine light came on the first day I got the vehicle went back to the dealership the next day to return the car and get my money back but the heavyset black lady told me well let’s see what’s wrong with the vehicle first, The car was horrible it stayed in the shop for a month after I drove off the lot with it. I had issues with the radiator over and over mind you I was still paying for the car while it was in the shop they couldn’t even put me in a loner. They finally switched cars they gave me a 1999 Ford Taurus with 155k miles on it and claimed it was worth the same amount –_​-​. Ain’t no way in hell that clunker was worth 8k. I had no issues with that car but the gas was killing me $ 20 to and from sf 5 days a week compared to $ 20 a week was getting out of hand. I started falling behind in my payments so they reported my car stolen and had me arrested. Not to mention all of there inventory I believe is all salvage title vehicles that they fix up and sale for double the value these people are crooks.

REVIEW IS FOR CARSLOP!
DO NOT COME TO CARHOP! DO NOT COME TO CARHOP!
RESEARCH this company before you give them any of your hard working cash. If you look under the Better Business Bureau you’ll see they’re NOT AN ACCREDITED COMPANY! & they’re complaints list goes on FOREVER!
I’m screwed out of a car because they cant keep their word. Their contracts mean jack shizzz.
If i could give them no stars I would, but Unilocal insists you give one.
You’re better off trying to get a car from a nearby car dealership. somewhere else on mission. There are many others to choose from that wont give you a lemon car like carhop.
These cars come with damage to the engines, electrical and exterior when they’re sold to you.
NEVER EVER COME HERE!!!
GO to Paul Blancos or auction!!!
DO NOT COME TO CARHOP! do not come to carhop! do not come to carhop! do not come to carhop! do not come to carhop!

Never will I ever recommend this company to my enemy.. I bought my car from Richmond 18moths ago. And I have already spent 5,000 of my own money and have proof of everything. I bought the car for 12,000 so I basically paid almost half the price of the car in work and repairs. Since they use refurbished parts instead of new ones the car is NEVER Properly FIXED. UAC the finance company is allowing car hop to screw people over and is collecting their money. Car hop as placed they dealership is three cities HAYWARD RICHMOND AND VALLEJO by doing this they are TARGETING AND PREYING on people and families that have bad credit or no credit charging an outstanding interest rate and head ache of problems and money down the drain. This company is SCAM ARTIST at their FINEST. it sad how they knowing screwing people over. The only thing that has came out of this situation has been my new credit score.
This dealership needs to shut and down and people given money back to them. stay away from here

I heard about carhop and was quite excited that they could help me for a little to nothing down. I was happy because my credit is far from good and I had friends in the similar state of me. At first the experience was fairly good. I felt comfortable going in on my own and the transaction was speediant.
«A GOOD RULE OF THUMB NEVER TRUST SOMETHING THAT SEEMS MORE THAN GOOD WHEN IT IS USED, OR WHEN SOMEONE SAYS THEY ARE GOING TO TAKE CARE OF YOU. MAYBE THEY FEEL THAT IN THEIR HEART OF HEARTS BUT BUSINESS IS BUSINESS».
My first initial problem was my brakes whichin they fixed, but who sales a car with bad brakes. The second problem was the only rainy day we had at the beginning of winter my sunroof decides to open and get stuck on its own, and above all the most unrealistic «we can’t help you because its not in your warranty». .my passenger door won’t close all and all of this within 3 months… before I even get my tags, without a missed payment. Granted you all supposedly helping me but you are no help right now with me having to walk, catch the bus and borrow someones car. I give car hop a FAIL, neg 5 stars. I AM NOT A HAPPY CAMPER.

seems like every one is having problems with them. I got stuck in Sacramento without my car. Luckily the guy fixed my water pump that was broken, but the guy must not have done a great diagnostic because he would have seen the engine codes that came up when I took it to another shop, after the car was still running hot when I brought it home from sac (which was promised to be brought to me in Vallejo (I live In Antioch and was promised that it would be taken to shop in Antioch and it wasn’t) had to take a day off work to do that). took it to my shop and was told to get a new radiator cap which seemed to work. (wouldn’t your mechanic think to do that himself? must not have taken it for a real test drive afterwards or didn’t care but thankfully he did fix the water pump). Now my car is sitting in a shop in Antioch waiting for the warranty folks to call back to approve to fix my car which was sent to them on Saturday. I know it doesn’t take this long to get back to folks when something was faxed to them early Saturday morning. Seems like when I was trying to call carhop in Vallejo, they were ignoring my calls (but said it was their phones acting up… yeah right) now im in a rental car and hope my car gets fixed by tomorrow!

my boyfriend and i came here to look at cars. they work with your credit, but you end up paying more money for an ok car. decided to find a different car without using credit.

car hop suck waited for four hour just for them to tell me they can’t help me with out a 1000 or 2000 down payment if i had that i wouldn’t be there so think for nothing

I first heard about CarHop when I read an article about them in the Vallejo Times Herald, and I called every few weeks to see when the Vallejo dealership was going to open. I finally found out that they were going to open at 11:00 am saturday the 31^st of March. I promptly made an appointment for 11:15, as I was eager to try the service out, and I saw on the website that in the month of March, they had a $ 199 down payment special. I arrived at the Vallejo location at 11:00, and right as I pulled up, someone in a car with a Car Hop license plate sped off. I called the customer service line and was told that the Vallejo dealership was delayed in opening, and if I wanted to down payment special, I needed to get to the Hayward location. I got a ride to Hayward (over an hour away) and it took about 3 hours to get approved and buy a car. I purchased a really nice 2000 Saturn. When I got on the freeway to drive home, I noticed the transmission wasn’t shifting right. Car Hop offers a 3 day money back guarantee, so on the 2^nd of April, I went to the (now open) Vallejo dealership, explained the problem to them, and that I wanted my money back. The salesman Corey convinced me to keep the car, and they would put a new transmission in it, and I would have the car back within a week or so. I promptly dropped the car off at their mechanic, within 3 hours of them telling me to. 2 days later, I received a call from Car Hops warranty department letting me know that if I did not drop the car off soon, they couldnt do the work. WTF? I dropped the car off 2 days before. Fast forward another couple days… I contact the mechanic, who says that they received the transmission that Car Hop sent them, and it was ‘worse than the original one in the car”. Now I have to wait 3 more days for Car Hop to ship another transmission. Three weeks later (now over a month in), after getting the run around from the car hop customer service, warranty and sales people, I was finally able to pick my car up on a saturday afternoon. Problem solved, right? Noooppeeeee… about a week after getting my car back from the Car Hop mandated mechanic, I get a call from an insurance company aking about a claim filed against my car. Apparently, the Car Hop mandated mechanic WRECKED MY CAR and didn’t disclose it to anyone. When I called to ask WTF???, the owner of the mechanic shop told me «I didnt say anything because I didnt think I hit the guy»… again WTF… Lets move ahead 2 weeks. I get in the car to go to work, and the car isn’t running right, not accelerating or shifting again. I call the car hop warranty department, and they tell me I have to take the car back to the previous mechaninc. You know, the one who took a month to replace my transmission and wrecked me freakin car and didn’t tell anyone. No thanks!!! I had a different mechanic friend of mine look at the car and his exact word to me were ‘boy did you get took, this car needs HELLA work’… I’ve had it parked in front of my house, not running for over a month because I DONT WANT TO TAKE IT BACK TO THE SAME MECHANIC. After a few more phone calls to the warranty department, I got them to agree that there was another mechanic I could take it to. When I googled the people they want me to take my car to, this new mechanic operates out of a run down SHACK, and their reviews are worse than the first place. The only thing that will make me happy is if they swap out this no good car and give me a car that actually runs.
Car Hop is predatory. They move into ‘low income communities’ and take advantage of people who don’t think they have any other options to buy a car. I am paying triple what the car is worth, which I don’t mind because I am rebuilding my credit, but this is ridiculous. Every friday morning, before I wake up, they take my car payment out of my bank account. I have made faithful payments, without missing one, on a POS car that doesn’t run, and they keep giving me the run around, sending me to different shady mechanics. There are way more reputable mechanics they could partner with, but it seems to me they are charging top dollar for cars, but only want to pay pennies for repairs.
I am currently waiting for a call back from their customer service or their finance department to let me know what they plan on doing to make me a satisfied customer, and like I said, about the only thing they can do would be to give me a car that actually runs and letting this POS they sold me become someone elses problem.
I have filed complaints with the State Attorney Generals office, the Board of Automotive Repairs, and the BBB. I also plan on consulting an attorney.

I had recently came back (June, 2012) to meet with Veronica, filled out my end of the forms, since they still had my boyfriends info on file.
They were quite busy with potential clients coming in one after the other. With and without appointments. When we finally got approved, we felt out our options. After test driving one of the cars, we decided to come up with more money (as a down payment) for something better, an SUV.
After a few days (2 days?) we came back with the extra down payment. Finished filling out the rest of the documents, watched the video (pay attention, this video has useful information), going over each & every paper. Making sure you leave feeling comfortable and satisfied with your purchase. Our monthly payment is very decent, under what we hand in mind.
I can honestly say, i am very happy with my choice to come back here and leave with our SUV that we LOVE and cherish everyday. :)
Veronica was VERY helpful, honest and made sure we left happy!
Good Luck and may you walk away with the same feeling…
They have a lot of good options. Every time i pass by there is always something new