Big 5 Sporting Goods

Thank you Haillie for going out of the way to help me by calling other local stores to find some baseball tee’s for me. Great costumer service and care. M

Wow. Feels like Vallejo…
Low income zombies walking all around and nobody works the floor. Been standing here for 20 minutes waiting for customer service to look at an inversion table because I can’t take the back pain any more and I’m about to walk out. You have been warned.

Big 5 is my go to store for ammo before I head to the range or if I need hunting ammo last minute. I just wish they have hunting decoys. that will bring more business. duck decoys dove decoys geese decoys etc

I’m happy with the item I purchased, but they’re lacking in floor staff and someone appearing to be a manager of sorts was up front talking to the cashier while she was trying to work. This would’ve been fine except that there was a long line of people and he didn’t open the check stand he was standing in to move us along.

Good selection of sporting goods items. Just about any sport you can think of, except Lacrosse. The customer service is excellent and they have a lot of different styles of sneakers. They even have work boots. Apparel is limitless. Best of all are the prices, can’t beat’em. Especially their prices on name brand equipment and apparel.

I went there tonight to purchase a 500.00 shotgun and no one would help me. I waited 15 min being totally ignored. The manager and employee had to ask me to move out of their way twice but never asked me if I needed help. After I attempted to ask for help from a third employee that ignored me I gave up and will never purchase anything from this company again. If I could put something less than one star I would.

Tiffany went beyond the call of duty for me! I had purchased two pair of pants and needed to return them… she was a tremendous help!

I was wondering how a Big 5 could only have two stars. Well, it’s the customer service! Of the at least 5 employees there, no one greeted me or asked me if I needed help. They hovered around the front of the store talking and laughing with each other. It’s located in an old grubby looking shopping center and their poor customer service fit right in there. Go if you know what you need & don’t have any questions. I was there on a Sunday evening.

Prices are typical, and selection is best in town … Not saying much, since it’s also the only big box sporting goods store in town.
Pet peeves: many products have no price tags. Understaffed and uninformed staff. Broken and misplaced stuff everywhere. Piles of stock still in packing crates blocking aisles. Dark, under-​lit.
It’s almost like there is just no store manager.

The layout is confusing. It’s going to take you awhile to find the sporting necessities you need. On the other hand, it looks like this location is very understaffed. If you have a question about a product, the only employee you might find available is the one working at the cash register.

True. I’ve found an occasional low-​priced soccer, track or baseball cleat here, and been damn-​well-​pleased about it. But, the service? SUCKS.
I figure like this… if you want to work in a retail environment where you need not know the products intimiately, then work at a grocery store. But, if you work at a SPORTING GOODS store, hence the name, «Big 5 SPORTING GOODS,» then make it your business to know at least a little something about eveything.
I go in, ask basic questions — I’m not the athlete, just a mom spending all of her hard-​earned cash on little boys that play a variety of sports– and the more than likely response I get from the staff is, «I’m not sure».
I keep going back, yes. I’ve deliberated that fact, but it is ONLY because I live in the neighboring town and I’d rather go directly to a sporting goods store for a quick purchase and wander aimlessly from store to store at the Solano Mall looking for cleats, or shin guards, or socks, or whatever thing I need that’s not for me. But, it’s gotten to such a frustrated point that I am considering this store not to be an option.
But, seriously Big 5, if you hear me: IMPROVE YOUR PISSY SERVICE!

Very bad customer service at the firearms department. the lady was not pleasant to deal with…

Considering BIG 5 is really the only sporting goods place in Vallejo, I wish they had a better supply on hand for items needed by season. It seems as though they really cater to baseball and soccer. Where is a nice section for football needs? slim pickings! Step it up please… you are letting money go to other cities when we need to keep money in this community. That’s all… thanks :)

Its that time again … CAMPING… shopping for a new tent, & accessories.
Checking out the bikes, and sale items they have going on.
for help, you have to find an available employee. Other wise you have to ask at the register (if it can wait).

I love their sales like when I recently purchased a total gym pull up bar for 20 bucks!
The store has been there for as long as I’ve been living, and sadly, has not changed one bit. You walk in and immediately feel as though you are in a garage owned by a junk collector. They don’t always have what you are looking for because it is a small store, but it is Vallejo and it’s all they give us.
Customer service is a hit and miss and there is definitely a loss of excitement in the employees eyes, but who is happy with their job now a days?
It’s sad to see that this once a hustling Navy town loose it’s steam over the years. Boo to all the current and past city planners and council members and mayors for failing to do their jobs. The only thing the city developed in the last 10 years was the east side automall area, and the west side transit and ferry parking garage. I mean how do you expect people in Vallejo to buy new cars when the city don’t bring in new businesses to employ it’s own people creating an income for them to purchase the things we sell (basic economics?)
I look at Fairfield, for example, and they are having exponential development. They got a remodeled westfield mall, a ton of restaurants, an IMAX theater, a gargantous 24 hour gym, Mercedes Benz, a sports authority, an active air force base, a business park, Hilton hotel, budweiser, jelly belly, chuck-​e-​cheese and scandia!
We got a huge amount of unused land. We got mare island and the city isn’t doing a single thing to it. Our waterfront is real corrupt looking with a lack of fine waterfront businesses. I mean you could fit an In&Out burger and BJ’s restaurant right there to attract all of the tourist and commuters when they are hungry to spend money in Vallejo to help us regain our deficit. Why are we sleeping on such great potential?
Getting back to my review of Big 5, if you need something real bad and cannot wait for online shipping or don’t feel like driving to walmart (which we had at one point in Vallejo), then Big 5 should meet most of your very basic needs. Quality wise you will be better off driving to the new sports authority at the Fairfield mall.

Its cramped in here! The 2 female employees at the registers kept talking as if their convo was more important than their job. I didn’t mind it, until I overheard one of them talking smack about the costumer who just walked out. As I paid, the employee was still busy talking and didn’t bother saying a word to me, not even a greet of hi or bye. This place needs to fire their employees in exchange for new, friendly ones.

Horrible, horrible customer service. Maybe because it’s Vallejo and this city is bankrupt, and the people hate their job, who knows.
I purchased a heart monitor that was like $ 100 and think I may return it because no one even knew, was helpful or was product knowledgeable enough to work it. Do people not know, especially if they want great business that customer service is key? I have no apologies.
I know gas is expensive, but if you need to get sporting goods I would totally suggest another location.

Booooooooooo!
The low overally rating of this place is totally correct. Believe your fellow Unilocalers!!!
This location sucks.
If I had to pick three words to describe the service they would be: Bored, sleepy, & annoying.
Interior of the store is pretty organized but also just FEELS blah & depressing. Restroom is in a dungeon in the back of the warehouse part of the building.
Ick! I’d never ever go back here!
EVER!

When is biking not a sport? WTF. I went shopping for a bicycle and figured I’d check it out here and you know what they had? I’ll tell you, They had one bike for a child up on the wall completely out of reach and one other bicycle (a sweet 3 speed black cruiser) wedged in between the wall (covered with merchandise) and a huge box. How lame is that?
I asked the cashier if they had any bikes and she’s like «yeah we do!» I said… where? she pointed to the boxes filled with the black bike… «Is that it???» she points to the one on the wall…
I walked out so fast… that was completely unsatisfactory. All my childhood my father has taken me to Big 5 for all of our sports things so to go here now and be so dissappointed really is a downer.
Why dedicate the back wall to tennis shoes and only have 2 bicycles?
And trust that anyone in a wheelchair better roll right along to another store because there is no way you’ll be able to maneuver through that place. It’s more than a challenge.

I agree 100% with Marsha’s description of this place… Maneuvering the premises is quite challenging and good luck trying to find somebody to help you out. In fact, a classic Dilbert scenario manifested itself while we were there. A solo cashier was swamped as some 10 of us crowded the register. Of course, we were patiently waiting in line, if getting slightly frustrated with the length it took to pay and check out. Finally as we were getting ready to close the transaction, the manager strolled in nonchalant, eating some gummy bears, and proceeded to «take charge» and call for an additional cashier. Of course, by then, there was nobody behind us. :)
I’m giving them 4 stars nevertheless because I scored a sweet set of golf clubs for $ 199, regular price $ 399. I’m not sure what’s wrong with them, if anything, but considering I’ve got a handicap of par + 100, I’m sure it won’t make much difference.
While this place isn’t ideal, it’s pretty much the only game in town if you want sports-​related equipment.