Toth Event Staffing

We used Toth for a recent event. The staff were great, but Cameron, who managed the project for us, did not communicate well with us leading up to the event, was not responsive to our concerns, and did not give us any confidence that things were on track. As an example, after an initial problem surfaced the week leading up to the event, I asked for a phone call with me, my wife, Cameron and whoever would be the point person on the ground for our event. Cameron blew me off. When we finally spoke at 5 pm the day before the event, he had a poor attitude, acted as if my concerns were unfounded or unreasonable, and still did not have — or at least was unable to communicate — a clear plan of action. At the event itself, Eduardo, Cynthia and the third staff member were fantastic — highly professional and competent, with a great attitude — so everything worked out fine. But we had a great deal of unnecessary stress leading up to the event because of Cameron’s unprofessional approach.

The power of reviews are often abused and unfair and rarely take in to account an entire body of work. Generally speaking Toth has been professional with qualified staffwith few exceptions. However when i depend on staff for an Event… they dont show because they forgot to send them… the idea of dependabikiry gors out The window. This occurred and not only was my staff ovee taxed and could not possibly produce timely… we got it done but looked stupid doing it…
I credited my client 20% for the apparent aggrivation tgat none of his guests really saw. Of course dudnt charge for staff that didnt show.
The next event I decided last minute to use them. Good kids and good timing. However in light of my loss for the other event… north of $ 600 credited I simply asked if he could make up some of that with a doscount on this event… flat out NO. With other excuses. Not $ 100 nor $ 25 in good faith. That’s a bad move. I appeased my client by giving a courtesy discount due to a contracted screw up… I ate it all and Toth saw no value in appeasing me beyond «Im sorry»…when it costs me money I should get something in return
I gave it a shot but in proncipal I will never use them again. Customer satisfaction is what I strive for. Apparently it lacks to some degree here.
They are not awful but I did say to him this was a mistake you need to make right somehow… I didnt persuade them to move the needle in thier clients favor. Not supplying a $ 100 credit cost them thousands in potential revenue