Valencia Management Group

I have to say that James Beard is great! I have a property I rent in an HOA which he is the community manager for and every time I call he promptly returns my call with all the information I need. My tenants were a nightmare causing issues in the HOA and he was helpful in providing timely communication to me and always available to answer my questions. I have since evicted those tenants and in the process of selling this home but I will sure miss my weekly calls and emails to Mr. Beard! He is very personable and very knowledgeable. I know this HOA will be in good hands!

They used to pretty good at customer service until the merger with Crown. They love sending people to voicemail now and don’t return calls or reply to emails in timely fashion. It takes a complaint to get a reply.
I’m an appraiser who dealt with them in past, they were great in the past. Never had an issue. Now, can’t say much for them. This is second time I experienced this same issue with them.
Valencia mgmt, please note, we are working on behalf of homeowners in the associations you manage. I believe you should be servicing the homeowners by providing appraisers the necessary information in order for us to complete our appraisal reports in a timely fashion for your homeowners. All you need to do is take 3 minutes to answer our questions, not two days. Again, this is second time this has happened with this company.

I emailed Laurie Mark recently with a couple of questions and received my answers promptly. I have lived in our Association for around ten years and have always found VMG very professional. I didn’t necessarily get the answers that I was hoping for but that doesn’t lower my review in any way.

VMG has been managing our association of over 250 homes since 1998. My communications with them have always been handled professionally and with prompt replies. They have been invaluable in their assistance to us in running our association and helping us to maintain our property values. Russell and Leonard are outstanding in their fields and are great asset to their company.

If a «negative star» review was possible, surely the Valencia Management Group would receive one. I have owned a property within their association for about 15 years. Since day one, they couldn’t even spell my name correctly, despite requests. I phoned their property manager, Ruth Moffitt, advising that I have not received any mail or annual notices of voting for about a year. It was at that time, that she informed me I had «violations» — minor things that had been repaired on my own. When I asked her to resend me any notices I may have missed, she promised to call the next day and take care of my request. This was two months ago; today, instead, I receive a notice of a lawsuit. Lovely communication. What a wonderful company to represent the Valencia area. Word to readers: BEWARE of purchasing rental properties within this association. They exist only to collect fees.

These Jackboots are terrible. They never answer the phone and they complain if the slightest brown spot appears on the lawn. However, one neighbor has no backyard landscaping and has not had for 19 years. They «ticket» your car if they think it has been parked too long on the street and threaten to tow it. They act outside the law. This management company has no control over the cost of vandalism here, they waste time sending guards over to «ticket» cars parked legally.

No one ever answers the phones… every time you call, the operator transfers the call to someone who never answers… even if you tell the operator to transfer it to someone else, she still transfers the call to the same person…
Very very frustrating to work with this company

I agree with the previous reviews. Not very professional, doesn’t answer or respond to email. Sent emails 3 – 4 times and also left a message and I get one response. The person apparently told her assistant to answer my questions, which never happened. Then I get a vague response to my questions and they don’t completely read nor address all the questions. They pick and choose. I would not use this company nor recommend them. I also found them to be quite condescending. Pretty pathetic excuse for a company. I’m thinking about running for the board just to switch companies. Incompetent.

They do not help resolve issues they create the issues. Valencia Management thinks they are above the California drought laws. They are sending out letters to homeowners regarding brown grass and are giving an enforcement date.
They are setting up the associations they manage up for lawsuits.

Review update ⁷⁄₂₈
Shortly after posting the below review, I was contacted by the owner who expressed genuine interest in seeing our issues resolved. We had a chance to discuss the issues and was informed that he had researched our case and others, and accordingly, made staffing changes. I’m looking forward to better lines of communication, moving forward.
Chris
We were optimistic moving into our new home, choosing to shrug off all the negative things that we had previously heard about becoming part of an HOA.
I’m disappointed to report that in only our first 6 months, we have experienced a great deal of difficulty with Valencia Management Group, specifically trying to communicate with them. It has been our experience that they do not carefully email correspondence. On more than one occasion, we have received cut-​and-​paste default answers in lengthy emails, without our questions or comments being directly addressed. This has caused unnecessary delays and is especially frustrating when you are trying to coordinate contractors while dealing with other such moving parts.
If you find yourself having to work with Valencia Management Group, I strongly recommend that you visit their offices and speak to them face-​to-​face. VMG is just too impersonal when handling matters via email or their web portal.