Santa Clarita Water Conditioning

I don’t like leaving negative reviews but when it is deserved, consumers should know the facts. That is exactly what I did not receive
My original estimate was given by a gentleman named Scott Lynch. He was very polite and designed a water purifying /​softening system to meet my 2800 sf home needs. This transaction was conducted on 6−26−09. Scott went over the details of my more than $ 2,600.00 system in detail. He told me that this was a self contained system that would only require me to change out the charcoal media every 10 – 15 years at a cost of $ 300. Sounds great right? I thought so too, that is why i purchased this system from Santa Clarita Water Conditioning. And it worked great for close to 4−½ years. Then, the scale was back and the water started to taste less than filtered again. After being unsatisfied for over a year, I contacted SCWC and spoke with Daniel who claimed to be one of the owners of the company. He was again, very polite. No complaints in that department. I explained the situation with my expectations with my expensive water filtration/​softening system and he told me that the resin media in the second tank needs to be replaced every 4 years at a cost of $ 129 a pound and that my system should take about 7 pounds. That would cost me $ 903.00. (Daniel did offer me a slight discount on the resin media at $ 99 a pound). Just under $ 700.00 to replace media that was never even talked about when I originally purchased this system… every 4 years! + the charcoal witch will not last the projected 10 – 15 years. I have all of my original paperwork and there is not any mention of replacing the ceramic media, just the charcoal. Also, the original brochure does not mention the longevity of the Resin as the new brochures as of today do. Scott Lynch sold me on a filtration system that would last me 25 years or more only replacing the charcoal media every 10 – 15 years at a cost of about $ 300.
I feel cheated and would not have purchased this system had I been informed of the additional resin expense.
As for the quality of the water coming from my faucets and sinks– I am a Haz-​Mat specialist. I used specialized equipment to test my water. I did not expect to find perfect water, but I found water that is VERY close in quality to household UNFILTERED city tap water. My findings are based on a my (SCWCPS3) filter system that is over 5 years old without any maintenance.
In this case, nice does not purify or reduce the hardness of my water. I asked Daniel to replace my resin free of charge due to the lack of reporting to me that would need to be done. Daniel denied my claim. Nowhere anywhere in my paperwork is this disclosed.
Interestingly, Scott, the guy who sold me my system, is no longer with SCWC.
If you are planning on installing one of these systems, I would now recommend the Culligan tank exchange units. The whole house systems do not live up to what is promised. Neither do the company owners in this case.

This is the second whole house Water Conditioner and Filtration system that Dan and Santa Clarita Water Conditioning have installed for me. I unfortunately had to leave the first system behind. The first thing I did upon moving was to call Dan. My installation took 2.5 hours which was what I was told. They cleaned up after themselves and the system fits right where Dan said it would. I appreciate that they take their time and do it right. I had the first system for 5 years without a single leak or problem. So far the new system is working perfectly. I like the fact that if I move they will be able to move my existing system and if it is to a larger house I can add on to the existing system to meet my expanded needs instead of purchasing a brand new system. Dan even pulled out an old RO system and rerouted the water line so my fridge received the filtered water. After Dan’s initial visit on a Wednesday I was able to schedule an install date for Tuesday. I hope I never need another system but if or when I do I will definitely call Santa Clarita Water Conditioning.

Unbeleivable!
I just replaced our water system following terrible experiences and customer service from Culligan.
I contacted Dan Jimenez who came to my home the same day and explained the new system.
I had many questions while comparing with other companies. Dan was always available on the phone or via e-​mail.
It took two days after having agree with our new system.
The install was done in a timely matter and very professionally.
I would recommend Dan’s company to anyone.

I am surprised that I am the first reviewer for this company. I am very happy with my water conditioning system and my reverse osmosis drinking water. Dan goes over everything in detail.
Dropping a star because the installation took WAY LONGER than I was told it was going to take. I was told it would be done by 1pm. It was not done till 5:30pm. I was in dirty workout clothes while we had an out of town guest visiting us for hours. I felt disgusting and distraught. Dan took full responsibility for the issue, and I appreciate when a company actually takes responsibility.
Another little thing that bugged me was that my conditioner was accidentally left on factory setting. Luckily Dan called to check up on things and I mentioned that the washing machine was still not cleaning as well as I would like. He had my hubby check the system and found it was left on the factory setting and not on what we needed. Everything is working great now… But if I did not complain about the washer and Dan didn’t put two and two together, my system would not be serving our needs.
Overall, a solid business that I feel you can trust. I give my water 5 stars. The hubby feels great about providing our baby the cleanest bathing and drinking water possible. If you are thinking of purchasing a water purification system, definitely go for it… You will not regret it.