McDonald’s

After some time since eating here, this is an update of my last visit to this location. My wife had noticed the offer of 2 for 1 Frappes, Monday-​Friday, and wanted to stop by after work. She ordered a Mocha while I requested the Caramel. We also had double orders of Filet-​O-​Fish and Large Fries. I like what McDonald’s is doing with interior design in many of their establishments now, having noticed a more upbeat décor in Lancaster a few months ago as well. But is it me, or have the Filet-​O-​Fish sandwiches shrunk considerably in size over the last 30 years or so? You see I’m old school and McDonald’s was a real staple of mine throughout the 1960s, 70s and 80s and I just don’t remember them being so tiny. Love the 2 for 1 Frappé deal but they managed to get our order wrong, something my wife noticed after I went off seeking condiments and napkins. We were given 2 Mochas when I requested Caramel. I just left it at that, but can’t see raising my previous rating of 3 stars. Their fries are still on point though!

If I could do this review with 0 stars I would! This place SUCKS! People rude, they argue when things are wrong! When you talk to the managers, they don’t help and don’t care to hear you! I got some number 661−253−5933 from manager. I guess it’s their offices, left message and have yet to hear from them! I don’t get it one person bags food, second checks order… Yet somehow it’s still wrong and have things missing! I am so over this location!

I always stop by this location and I have never had a problem. It’s always busy and somehow they keep the restaurant very clean. Food always comes hot and fresh.

Horrible service at the drive thru window!!! We have dealt with this rude lady’s sarcasm before and also many of our employees!!! All I wanted was a large iced coffee with regular sweetener and not only did she ask me if I wanted a large coffee twice, when I told her iced coffee she became sarcastic and was like «you don’t want mocha, hazelnut, vanilla lite vanilla»?! No, I said regular sweetener and she kept being rude and persistent!!! What the hell kind of people are they hiring there? Do they think it’s ok to have rude sarcastic people running the ordering?! I now have no coffee and no breakfast and couldn’t go somewhere else because I have a business to run and employees that need me at work! So that being said… Beware of the sarcastic little «B» at the window!!!

Mike Shultz, Owner of this location and others in this valley. Breakfast all day — only about 4 items on the menu. Then the egg white & turkey sausage bowl was on the menu with the salads, but it’s only available during breakfast hours. Either change your menu to add more «all-​day breakfast» items or I will not patronize at ANY of your locations. Also, the premium chicken wrap is gone at your locations???
Until the menu is fixed, I’m taking my business to the Golden Valley location (which is operated by the same owner as the Acton location) and serve an AWESOME breakfast all-​day menu!!!

Employees are VERY rude never said hi or anything after taking my order she slam my cup down… Wow just a customer standing there and no one waited on the customer. She walked away and a guy on lunch waited on the customer the manager was standing right there and didn’t do anything what a messed up crew. I guess all McDonalds are getting bad now with the wage increase What a joke !!! Well that’s 4 McDonalds I’ll stop going too I don’t go to them often but I like there fries

so every-​time i go here they never get my order always forget half the crap right n i sparingly go here on my way to work but prefer the one across from post office in valencia but any who theirs this new jamaican chick who has the biggest biggest attitude she rolls her eyes at customers n doesn’t even understand peoples orders i told her can i get a «bacon egg n cheese mc griddle «…like 4 times n than she replies with a huge attitude what do you want im like i already told you 4 xs what i want n she rolls her eyes im like a number 7 shes like oooo y dnt you say that im like i did .wtf …im done dealing with this chicks attitude do not go here

Large parking lot, but you have to watch for cars driving by to get to the front door. Not too many customers tonight, but the young guy taking out order told me the correct info on the breakfast served all day items vs. the place in Stevenson ranch that gave me half of the info. Anyway, he called my number after a few minutes and he actually met me half way to the counter! What service! And the egg mcmuffin and hash browns were as good as usual. My dinner date’s fries were cooked just right too. Pleasant experience overall tonight.

Just left the drive-​thru we asked for extra lemon and was told «they don’t have anymore» are you Kidding me

This location used to be my favorite location … up until 2 weeks ago. They have since gone through an entire staff change, including managers. The staff, except for one young lady, were indifferent and less than friendly. It used to be a very clean store with friendly staff. I went there frequently and they always acknowledged me as a regular. The food quality was good and I could always count on fresh fries. I went there yesterday and they were giving free samples of the new buttermilk chicken. The samples were surprisingly good so I decided to go back today and try the sandwich. What a disappointment! The chicken was severely overcooked, only filled up half of the bun. All I tasted was old burnt chicken. The fries were only mildly warm and you could tell they had been sitting for some time. I would have returned it all but why bother. Ate what i could and thew out the rest. One of their new cashiers looked anything but interested in customers. He was talking an order and tapping his fingers on the counter as if annoyed the customer was taking so long. His appearance was sloppy… suspenders that were noticeably old and worn out. Not sure what McDonald’s management was thinking by totally turning the entire store but they made a big mistake on this one. Bad choice McDonalds. I will go elsewhere!

Overpriced, sloppy drive through service and runny eggs. Forgot part of my order. Expect more from them based on positive experiences at other McDonalds

Ice coffee they gave was terrible. It was completely watered down even though I asked for no ice. This was unlike all other McDonald’s.
As for the food I’d avoid buying the food there. It’s poison for the body, if you do any research on that kind of thing. It will cost you a ton of money in medical bills later down the line. I know a guy who had a terrible time medically because he ate ate fast foods. So saving a couple bucks on a meal consisting of chemicals, garbage meat, unnatural salt & fat is not worth it. Unless you want to die early and avoid dealing with retirement… Understandable.

Nice location. It used to be we saw thugs come here and hang out and looks like they have curb up a bit on those kinds of crowd. Very open ambiance, clean floors and we’ll maintained. Ordered sirloin burger… I suggest they make this a wrap as the bread is dry to the taste. Food is avarage. Service is average. Lots of trainees. Norma, the manager is control of this ship. I redeemed by free cone for my daughter. Thank you, Unilocal and mickey Dees for this treat. Hope you appreciate the suggestion

This location shows exactly why McDonalds is struggling. After giving my order four times, I was still charged for the wrong thing.

One of the better McDonald’s in town, customer service-​wise, but the tables could be a bit cleaner. Otherwise, it’s the greasy, addictive, unhealthy food that you know and love then hate. Plenty but awkward parking, in the K-​Mart plaza.

Everytime I go to this McDonald’s I get the best service ever compared to the other McDonald’s in Valencia ! They are so sweet and nice ! My food is always correct and my coffee made to perfection ! Never have I ever gone to this McDonald’s unsatisfied with my coffee ! Keep up the good work

Needed a very quick bite and this was on the way to where I needed to go. Of course, there is the mall and the shopping plaza down the street, but sometimes Micky D’s and their Dollar Menu does the job to fight the slight hunger pangs.
I ordered a Big Mac, and specifically said I just wanted the sandwich and a McChicken. Along with two small fries.
I got my order and I got a McDouble and a McChicken. I checked the receipt and it said McChicken and McDouble. I didn’t want to stand in line again and wait so I just took the order.
The weird thing was I gave the cashier my plastic to swipe. She took it and I didn’t notice the machine was in front of me. Cashier then said, «I just like spending other people’s money.» That was a bit weird.
Also, I kindly asked for two water cups. The cashier was a bit confused.
I’m not from the area, but this particular shopping area seemed a bit sketchy even at 1PM. I parked my car and these young teenagers started revving their engines around the parking lot and was even peeking into my car.

I go here almost every weekend but today was different. Khaled, young man that took our order was polite & attentive: great service in my book. We watch him & he was kind & welcoming to every customer. And when there’s no customer he is wiping tray. Aracely, lady that made my ice vanilla coffee lite was awesome not only did she get it right & it’s yummy, she was engaging made me feel welcome. These two amazing people exude professionalism, hardworking & sure great addition to any company. Great Mc Donald experience for me today.

Not a bad establishment but some of the staff can be rude. This morning I stopped in to grab a quick breakfast with my son. Upon getting my order the lady didn’t give me the orange juice I ordered. I told her we had ordered an orange juice & she said the cashier messed up. I was starting to day that is ok & not to worry about it when she turned around & grabbed an orange juice & put it in my tray. She then started speaking in Spanish & then said «these customers are complaining too much today!» I work in a customer service oriented job & you NEVER say out load in front of a customer that people are complaining too much. Rude!

Uhm… wow. Where to begin?
All fast food places start off at 3 stars in my book. You have the chance to impress me or make me cringe.
I went through the drive through, really just wanting a sweet tea. And my friend wanted one too. And then I saw that there were cookies. Awesome! 4 stars?
We had just had a really good day at nearby Six Flags Magic Mountain where we screamed so much we decided to hit a drive through before returning home. Not only was the drive through cashier lady super rude, after I paid at the first window I sat there waiting for my food before I noticed there was someone at the second window. Oh… thanks for letting me know rude lady. Whatever… brush it off. 3.5 stars.
Drive up to the second window and get our iced teas… sitting there (3 stars… why am I having to wait so long?!) … «uh, uhmm… we ordered cookies too…»
dude at the window: oh can you pull up to the double doors?
me: sureeeeeee…
waiting. Finding out the sweet tea is only moderately sweet. ugh. 2 stars
finally they bring out the cookies. (The girl was super nice so she saved this place from one stardom.)The cookies were warm and melty and I am thinking… ok 3 stars but then one of my cookies tasted more like their chicken sandwich than a cookie so I had to knock them back down a star.
I was just let down by this meal and I wish I would have just gone through somewhere else.