Marty’s Flooring America

These guys are great! They are busy and you do have to have a little patience when it comes to follow-​up, but that is the price you pay for getting a much better overall value and the right products! Dustin is a great guy and I fully trust him with any project (I also had him do the floors for our HOA clubhouse years ago and they still look great too!).
This time they did carpet on our stairs and in our bedrooms. Looks perfect!

I really am happy about the customer service and quality products and installation provided. I redid all the flooring in my house which was quite scary since it is quite an expense and should last a while. Dustin helped me choose just the right carpet and bathroom tile. I was impressed with how smoothly everything went. I highly recommend them becaus they can be trusted and stand behind their job. Thank you!

Sadly it looks like Marty’s has gone down-​hill since Marty left. Had a wonderful experience in the past with them so thought I’d be a return customer. Now under new management since Marty retired, manager Greg came out and gave me an agreeable estimate. Proceeded to pick-​out the material and then… nothing. I chased him down for a week and a half without any response. The two times I did speak to him he gave some «yeah, yeah checking» and never returned my call. Not a pleasant experience and a total waste of time.

A big shout out and thank you to Greg and his installation team. They took our dated mocha maple great room and executed our vision. We could not be happier. They did everything from the demolition of the old hardwood floors, leveled and installed the new flooring, fabricated the countertops, and installed the marble backsplash. Other than a few hiccups regarding the demolition of the old hardwood floors and the delivery of certain products, everything went as smoothly. The team was outstanding and would (and may) do it again-​with the same crew. Going with higher end materials, we certainly had doubts but they were quickly squashed whenever I had questions or concerns. Greg was always available to answer all of them. And when I needed him to stop by to do a walk-​through with me, he always made time. We would totally do it again! Great job guys!

Simply put, this company is outstanding. Dustin was very helpful and the installation crew was OUTSTANDING. They went above and beyond. For example, one of the crew members came (local family business) and found me to ask if one of the wood flooring piece color was ok. I walked over to the area and he pointed to a light colored piece surrounded by darker pieces. HE didn’t like how it stood out and asked me if he should remove it. The board was surrounded by many others (perhaps 3 feet in). I agreed and he removed all the previous work to get that board just right. Again, he found me. Very professional. We had Urban Floor Mountain Country Hickory Tumbleweed Engineered floors put in throughout the entire house and couldn’t be happier! Thank you Marty’s Flooring!

If I could be happier with this place, I’m not sure how. Dustin is such a great man and put everything together very quickly. All of his team came in, tore everything apart, and put it back together again in just a few days. I was «floored» so to speak. Family business and locals to boot. You can’t go wrong with his place.

We received great service from the moment we walked into the showroom until the crew left our home! We loved the variety of flooring options. Marty’s carries tile, carpet and hardwood so we could get all of our flooring from one place. Dustin, our salesperson, was very thorough and accessible. He allowed us to add the completion date to our contract to ensure the floors would be done before our moving trucks came, and then when install day arrived they brought a crew and a half and finished in half the time! Dustin sent us pictures of the progress and encouraged us to stop by anytime to check in. When we did come by the foreman was very accommodating in taking us around.
We already have close friends using them based on our experience and should we need flooring assistance in the future we will certainly use them again.

Very helpful even though they knew there wouldn’t be a sale.
I am shopping for carpeting for my parents house, that my sister and I recently inherited, back east and working with a Shaw carpet distributor there. I went in with a list of carpet models I had gotten from the Shaw websites. I explained my situation and they were still very helpful, including calling the commercial distributor and ordering a sample book of the carpet the other guys were recommending. Don’t know how they are as far as prices, etc. but I was impressed with their customer service.

My husband and I wanted to replace all of the flooring throughout our home, so we were in the market for new carpet, hardwood flooring and ceramic tile. From the moment we walked in to the showroom at Marty’s Flooring, we felt so welcome and at home. There is a definitely an atmosphere there of very friendly and genuinely nice people. Since this is a family run business, the personal service there is outstanding. Their goal is to make sure that their customer’s are completely satisfied with the selections they make, and to be very happy with the end result. Customers are encouraged to take their time with the selection process, and to be sure to check their flooring choices by bringing home samples before making any final decisions. Marty’s has a wonderful assortment of products with all different price ranges, but all products are of high quality. We are extremely satisfied with the carpet, hardwood flooring and ceramic tile that we purchased from Marty’s Flooring. Our home looks absolutely beautiful. On another note, the crew of four men who installed our flooring were all incredibly friendly and so very polite; not to mention extremely hard working. They did a beautiful job, paying close attention to detail while always maintaining a pleasant attitude. When they were through with the installation, they left our home immaculate. Alfredo and his crew were here for several days including demo of the old tile, and installing all of the new flooring materials throughout the house. I have to say at the end of the last day, I was sorry to see them go. The total experience we had with Marty’s flooring from working with our salesman through to the completion of our installation far exceeded our expectations. Having previously been in the Design Industry, I can tend to be a little particular when it comes to this type of project, but I give Marty’s flooring my highest recommendation!

Greg, from Marty’s Flooring, worked with us to replace all of the flooring in our house which occurred before we moved. Marty’s installed tile, carpet and base board (the fancy 6″ type) last summer. The scheduling was crazy with painters, movers, etc. but coordinated every step of the way. Greg assisted us with our selections and even though we took a lot of time to get the right stuff for our new house we were never rushed. His help in the selection process was invaluable. We had tile installed downstairs and his crew foreman and Greg added beautiful finishing touches and accents. We priced the products in several places and found dollar for dollar Marty’s was the best price. The products are first rate. The knowledge of the products they sell is excellent. We also installed carpeting upstairs. At every step of the way Greg, Dustin and Rhiannon made sure we satisfied with the product we bought and its installation. Everything looks great and we couldn’t be more pleased. Highly recommend.
Michael B.

We have worked with Dustin at Marty’s for four projects now and I have to say they do a fantastic job.

I used Marty’s Flooring, Greg when we did a full house remodel. Greg was SO patient with me and helpful! Remodels can be pretty hectic, and things change and schedules get messed up. Marty’s Flooring (and Greg) were the only vendor that kept me happy and calm throughout the process, gave me no problems, and came through 100% with everything in the end. I spent a lot, but their guys do a great job, my wood floors look FANTASTIC STILL (it’s been 5 years) and it was worth it.

1.) Watch the way things are calculated. The price per foot may be lower, but they find other ways to bring it back up to be on par with the competition. We should have gone to Brents or back to Lowes, but at that point we spent so much time and just wanted to get the carpet down even though it was an extra ~$ 200. The measurements were higher, we figured we’d cut them some slack.
2.) My favorite part of the sales process was this exchange. After he tells me the quote and said (without us asking), we are giving you wholesale prices. And, the pads he is charging us for the cheaper pad and giving us the premium pad. He went on and on about how he likes us and wants us to have the carpet. Pa-​leez! We walked in off the street. You like us? It was just slimy. Oh, and there was one point where he was pacing in our house… and he said, «Oh I have got to find a way to get this even lower! Let me go back to my office and do some research.» Go on, Dr. Carpet. Go back to your lab and find a way. This little family is counting on you!
3.) After the payment — the total tone of the sales person changed… to the point of rudeness. Astonishing! Got a little lecture on how everything needed to be ready. These guys are only making $ 50 on this job so they don’t have time to move the furniture. (Pre-​sale, they said — this price includes removal of furniture except electronics and things needing to be disassembled) Then he says, we’re not making any profit on the labor. We’re doing you a favor so you can afford this carpet. (We NEVER asked for a favor or lower price.)
4.) Day of delivery… I called because it was 1 hr past time they were supposed to arrive. (after I was lectured about being ready) He said… oh they needed to make a stop on the way… they’ll be there in another 45 minutes. (What, no call?)
Will try Brents or Lowe’s next time. Should have trusted my instincts when it started getting slimy.
But, they like us… they really like us!!! That does mean a lot to us. :-)

So the wife and I are expecting our first child, and it was FINALLY time to spend some money on the home we’ve been living in for almost 10 years!
I was actually referred to Marty’s by a friend who used them a few years ago, and after getting quotes from 4 other vendors, Marty’s was the shop we decided to go with. Dustin came out to the house and measured for carpet and granite, which I KNEW we would never be able to afford. About 2 weeks later we had Dustin’s crew scheduled to come out for installation. The carpet installers took about 4 hours to install 1200 sqft of carpet both upstairs and downstairs. The granite crew took 2 days to install granite in our kitchen and all 3 bathrooms! Both crews were great, knocking out the work super quick and with no mistakes. The best part, here’s where I sound like an infomercial, all of it was done for less money than Home Depot wanted to charge me for Granite in my kitchen and bathrooms!
Definitely a good local business with great pricing and a great install crew. Hopefully in the next year I’ll have them back out to finish the tile that still sticks out like a sore thumb!
Oh I also want to mention Dustin actually referred me a couple of other great companies for work including the guys who replaced our shower doors and our kitchen cabinet refacing.