Luv Tan

Everyone is so great here, clean beds, rooms, you can call ahead and they reserve your bed for you no waiting, would highly recommend!!!

Not impressive. Much more expensive than competitors. No specials to entice me back. Cleanliness was not to my expectation for the price.

Two stars for the customer service, the kids that work there are pretty cool most of the time. They could use more help though, at least during the busy hours.
Why not three, four or five stars??? Because the equipment is not well maintained. Fans blow off and on at different speeds, buttons are always broken or faded so you can’t see what you are pushing and the tanning bed lids do not stay up. Also, the place has a weird «dirty» smell, the carpets/​floors in the tanning rooms are always filthy, and the same dirty debris stays in the same place for weeks… trust me, I look.
Tanning salons are like Laundromats… so many people go in and out daily, which is why it is so important to keep equipment working, safe and CLEAN.
Maybe the owners will see this and do something about it… or maybe an inspector needs to visit. Just saying…

Love this tanning salon! Grest customer service. Clrean facily. Would def recomend!!!

Not huge on tanning, but I go at least once a year for special events to get a spray tan. This time I was so disappointed. I don’t know if there is different owners or what! The booth that used to do the self spray tan is now replaced with some crappy one that you have to stand on a old nasty towel. The booth only sprays on one side. The one that used to be there was very high tech and nice. It had foot placements that would light up and tell you how to position yourself and the myst came out at multiple directions. It was not worth $ 35 dollars for a crappy splotchy tan. I could of done a better job myself and ended up with the same splotchy marks from a tan yourself bottle from Walmart. Dont pay for this service since it is a huge disappointment. I ended up with a big dark spot on one butt cheek (well at least that part is covered up) and a huge streak on my arm that looks like I burned my arm with a curling iron.
Overall the feel of the place felt different. It looked dirty and the service was horrible. It is ran by kids that probably never had a job before. Customer service was bad and the rooms looked dirty.

The broken air conditioner and 90 degree temperature INSIDE this building does not make a pleasurable tanning experience. I asked the employee and she agreed with me. Come on, get it together.

Never will set my foot there again. It feels like the young man put behind the counter is more concerned about looking cool for the young girls waiting than giving great customer service. Completely humiliated and felt discriminated. He doesn’t take the time to explain the fine prints and obviously non one is in charge or available, owner nor the manager. Feels like more focused on younger crowd. Will make sure no one I know or I come across goes there.

I had no idea this place was no longer U Tan. This is bar none, THE FILTHIEST business I have ever set foot in. I cannot believe the amount of dirt, it is absolutely disgusting and a true hygiene hazard. Besides that, the beds suck, are either broken or really crappy because you cannot adjust the top half of any of the beds, they just fall ALL the way down on you.
This place is such a gross dump, please don’t come here, save yourselves!
I tanned here as U Tan years ago and it was fine. I bought a membership today thinking it was the same, spent about $ 45, walked into the room and walked into a second room to see if it was just as filthy… it was. Asked for money back and was told they don’t give refunds. Truly unreal!

Got a membership and loving it so far :) they’ve definitely cleaned the place up (as read about in another review) and I certainly am treated super nicely by the staff.
Negative one star for my very first time though :(the girl up front was not as nice as she could have been, but one girl was more than helpful in describing the process, how to build a base tan, and the differences in pressures for the beds.
Thank you guys!
With my membership, I will be back definitely :)

I used to go to U-​Tan, it was great. Now at Luv Tan the phone rings and rings when I try to make an appointment. If the phone does get answered I’m put on hold and hung up on later. This has happened to me many times, different times of day, different days of the week. I’ve waited 30 minutes plus after my appointment time the last 2 visits. I was unable to tan. The last several times I actually got in a room, the beds aren’t set to turn on so ive had to wait and wait for someone to set the machine timers. I have had to redress and wait in the lobby to have the timer set. I have $ 200 worth of tans left and it’s likely I won’t be able to get in to use the credit. Luv Tan has THE WORST service of any establishment in Santa Clarita.

This place went to crap. The prices have dropped which is the only benefit but def necessary. The tanning rooms are so dirty, big mounds of dust bunnies and stains on carpet, bathroom had no toilet paper or soap. When I walked in, the receptionist was eating a burrito, licked her fingers, started typing my name in and grabbed my credit card with her unsanitary hands. Upon my purchase, another girl informed the girl who was helping me that the timer was broken on the bed I selected but she «fixed it.» Come to find out I was set at max time of 12 mins and the damn bed turned off at 8 mins.

I went here for my first tan and the gals at the front desk were super nice! They made me feel comfortable about the whole process and I actually got complimented on my color after just one session. Would definitely recommend them to anyone looking to get some color!

As a long time customer of U-​Tan and now Luv Tan, I am really shocked at their complete lack of customer focus within the past year. Coming here used to make me feel like I was in the hands of professionals who understood the value of having repeat customers. Nowadays, it just feels like a bunch of kids running the place without any respect or regard for the customer.
I was holding off writing this review in hopes that the situation would improve, but it has only gotten worse. In my most recent experience, there was not even a hello or at the very least eye contact to acknowledge my existence. The front desk employees were openly complaining about another business owner in the shopping center all while processing my transaction. When I left, there was no goodbye or acknowledgement once again. Tanning salons are a dime a dozen, and this one, while conveniently located for me, has lost my business and I will no longer be recommending this salon to anyone.

This place gets points for super-​nice employees and convenient location.
It loses points for cleanliness. I know the beds are cleaned after each use, but the overall cleanliness of the facility is lacking. Dirty floors, old carpet, shabby walls, and the restroom walls look very dirty. It needs a super-​thorough cleaning. Until then, I won’t be renewing my pass.

As a new Customer, I would expect something better Customer Service wise. I picked this location because it’s close to work.
As a person who has worked in the tanning industry in the past, the management team really needs to step their game up. The girl at the counter wasn’t necessarily rude, but it was pretty clear she was no expert or even cared to help me feel like I was finding the right thing for my needs.
The girls clearly need a crash course in customer service. Don’t make your customers feel rushed, and take more time to learn your company’s products. If I ask you for a bed recommendation for fair skin, and want to build a tan within a timeframe, you should know what bed I start with, how long I need to tan and up sell a lotion for my needs. I didn’t hear anything in respect to the bulb types or which bed was better than the other based on the tan each bulb type will produce.
Ps. Your music is too damn loud over the front desk. I shouldn’t have to repeat myself because I can’t be heard. None of this would have been tolerated by my past manager.

Pricing is great, the staff was friendly. However– it is EXTREMELY DIRTY. The Restroom– Urine running down the toilet, the walls. There is bowl of hand sanitizer that is thick with gunk in a bowl of glass beads that have thick dust on them. Dirt on the floor, no paper towels, it’s just very unsanitary.
Your Personal Tanning room– Dirt so thick you can’t see the carpet under it. It’s inches from your feet. The carpet is filthy. The interior door– ¼ thick of dust and dirt. Dust balls clinging to the walls nears the fans. It’s apparent nobody has cleaned this entire place for a couple of YEARS. Don’t take my word for it– see the photos.
With so much filth, it begs the question– Are they really cleaning your bed?
This facility is in the Valencia Town Center next to Chase and Home Goods.

Great staff, great equipment, great plans. I will be back!

I had gone to U Tan for at least 6 years. Lately, it’s just been a headache. I used to make appointments for the MyMist every Thursday at 4. I would tell the person behind the phone that I would be a few minutes late because I’m coming from work, right down the street. They would tell me it’s no problem because they hold the rooms for 10 minutes.
For the last 2 months, I would walk in to door at 4:05 and they would have given someone my appointment. Not a big deal the first couple of times. Then it started happening so frequently that it was obnoxious. It’s not that hard to tell someone «sorry that room is book for an appointment, you’re going to have to wait.»
The last time was what pissed me off and while I will never go to U Tan again.
I showed up at 4:05 with the knowledge they hold the room for 10 minutes, (5 minutes to go, so I should have been good). I walk in and the woman behind the desk was talking to a woman about the my mist. As, she is about to give the woman MY appointment, I interject and say «is she going into the mymist, because I have an appointment at 4 and it’s 4:05, I’m still entitled to my appointment.» And the older blonde woman say’s «it’ll be like 10 minutes so it’s fine.» And then she took the girl back there. I was pissed.
After all the people that were waiting were helped I went to the desk and asked why they gave my appointment away while I was standing right there, and that I said something. She said «Oh my GOD, that was YOU? I thought the girl that I sent back there was you.» So I said, you didn’t ask for her name? And she said «no.» So I waited for a half an hour, and was pretty annoyed. I told the woman that I would come back, and she never even said sorry for giving my appointment away. She told me should would only charge me $ 20 for the MyMist. I said «isn’t it already 20 bucks?» and she said «No, it went up to $ 35!» GET THE HELL OUT OF HERE! That is ridiculous! I am not going to pay that much for a spray tan, EVER!
So I found a new tanning salon right by LA Fitness, Westside Tan. They have the Mystic HD which is AMAZING! I wish I would have known about them sooner, and it’s only $ 25. The Mistic HD heats up so you walk in and it’s nice and warm, then it sprays and dries you with every turn you make. You can also add a free scent to the spray so it doesn’t smell like it usually does.
SO, no more U tan for me, I am a Westside Tan woman now. Just bummed I gave so much money to U Tan for all these years.

I can’t believe this place doesn’t have as many reviews as it should! Ive been going here for years now on and off. I go when a special event comes up or just need some color. Like most tanning salons this place also has a point type system where you buy points and go when ever you need based on how many point you have. Or you can do a month to month bed and go every day. I paid $ 20 for the basic bed but that’s all I needed. The owner is super friendly and a sweetheart! If you have to wait more then 10 minutes they apology for the inconvenience. Not many places do that! Overall LOVE THIS PLACE!

I’ve been here 3 times in the last 3 weeks and I am now addicted! I’ve been here before for the mystic tan but I always screw it up so I’ve been doing the Orbit bed and I’m loving it.
The girls there were super helpful when I told them I hadn’t used a tanning bed in over 5 years and didn’t remember how it works. One of the girls (I can’t remember her name) was very helpful in recommending which bed would be right for me, which was the Orbit.
The prices are great. It’s clean. Doesn’t smell. Love the candy.