H&M

I have been in the store a few times and it’s not that it is a bad store it is just a cheap and junkie store. No one to help you out on the floor. Clothes are poor quality. I do not recommend it.

I love to shop at h&m but the employees at this store are unhelpful and the lady manager/​supervisor has no regard for customer service. This store needs to change up management or they are going down. Very very poor customer service.

DO NOT shop here. Terrible management completely unhelpful. Just walks away lazily, not interested in helping an issue. Looks like this place has a bunch of little kids running the store. I give this place negative 1 million stars.
Manager Jessica so unprofessional! H&M you should be ashamed of hiring someone like that.

Such a shame but this place is going downhill, the clothes are just bad at this point. It seems like everything is either a small or extra small! They never have the right sizes and what they do have is what’s gonna be on the clearance racks in a few weeks. I mean how can you find a decent outfit when there’s nothing good to select from. Their jeans section seem to only be super skinny, I don’t know about you but I’m not looking to get a hernia wearing super skinny jeans, let alone trying to bend down to tie my shoes which will be impossible. At this point I’d rather pay the extra bucks and buy something at zumiez, macys or even good ol’ express.

One of My favorite stores. Suprisingly affordable, sophisticated and trendy at the same time. I love buying shirts from there. 2 for $ 10.00 material is good.
The clothes are tasteful. The store make you enticed to buy. The ambiance is rock style meet Beverly Hills type of décor. Sophistication with an edge. Well lit.
But didn’t like that they have junky dollar deals before you checked out. It makes the whole sophistication thing notch lower to the cheapness of the materials leading up to the cashier. I think they put it there to entire the impulse shopper who don’t really care of quality but purchased for just because it happened to be there and it’s cool to buy at that time.
Widest array of be jeweled necklaces and matching earrings. Perfect for pageant and formal parties.

selection is small… Costumer service sucks. You have to go hunt a worker down to help you. On top of that the workers are so stuck up they think they own H&M. Calm down hunny you work at H&M! LOL! Oh and better yet, called for an item look up and was placed on hold immediately when i mentioned I want an item look up… She clearly didn’t want to do it…

Nice and organized. But they need plus sizes, they got baby stuff tho!
Someone can relate… umm like Forever…

Staff was very friendly and i love the prices. So affordable. Only thing is their sizing runs about 2 – 3 sizes too small. Only other thing is there aren’t many staff members for such a large store. Otherwise, I’ll definitely be back soon!

Cool clothes and great service! Very nice people and a fun place to shop. Men’s section is poppin.

H&M opening up in the mall as been one of the most exciting additions!
This place is located at the end towards the carousel and occupies both the first and second floor, with stairs in the store to get from top to bottom. First floor is the men’s section so I haven’t ventured around there much, but upstairs is the woman’s section that I frequent almost every mall visit. There’s always something new to gawk at and wish for a paycheck to purchase!
I’d like to compare this place to Forever 21, it’s a similar clothing style, but where more teens shop at Forever 21, H&M carries more for the gal in her twenties. Though I know both age groups can frequent both stores too. I just like H&M more for more business casual attire. I love the black blazer I bought here a few months ago!
Dresses, accessories, shoes, boots, shorts, shirts, make up, work out clothes, it’s all here. Since it’s a newer place in the mall, and probably because the place is so great, there’s usually a long line at the register. I’ve never seen more than 2 cashiers though, work on that H&M!
Other than that, this is a great clothes store!

I love that we have an H&M now in Valencia. Most of the clothes look like they are meant for people who barely eat anything. Please work on expanding the plus size section! The floors in the fitting rooms are always full of dust bunnies… gross! The customer service here is extremely poor, unfortunately. Store managers will look at you and not greet you, or they give you dirty looks… that’s not a very good example for your employees. I only have two exceptions to this previous statement: A gentleman, by the name of Francisco, gladly helped me on the sales floor. My cashier, Nanette, was extremely upbeat and kind. Prices are great!

Horrible customer service.
Called to ask if it was possible to put something on hold if they had it. Left me on hold and then proceeded to pick up the phone and hang up after 5 minutes.
I called back and their excuse was «oh they tried to pick up to say we didn’t have it.» Im sorry but that’s not even the slightest bit correct if you pick up the phone and drop it right back on the receiver.

The clothes and selection are awesome but the service is awful. I went once a few weeks ago and couldn’t find an employee to help me with a size for at least 15 minutes and I wasn’t the only one searching.
Today my daughter and I went back and the young woman working the fitting room was especially unpleasant. I needed a different size so my (10 year old) daughter went to get the new size for me. When she came back in, instead of offering to help, she chastised my daughter for not being able to switch sizes while in a fitting room… whatever that means.
Every other store we went to today (AE and Loft) had very helpful and pleasant employees assisting us.
H&M managers– if you expect people to spend serious cash in your stores and return, please spend more time training and developing your unhappy employees to understand that service is everything! The cashier was nice but everyone talking over the walkie-​talkie system had HUGE attitude problems.

Finally we have H&M in Valencia ., I have been waiting for it .
Nice store it’s really big. And prices are great .
I just love shopping at H&M

Great selection with decent prices. We like this for the kids because there is much to choose from and it’s not gonna break the bank.

Love this new h&m, it’s always clean, never crowded and there’s never a long line like there is at other hm stores! Great staff, very friendly people.