East & West Appliances Heating & A/C Services

These guys saved the day, called them at 3:30 and they were at our place later that evening to fix the heater. A real nice guy, took care of business and was on his way. Tonight they gained a customer for life, thanks!

I called them for a routine service call at the recommendation of my home warranty company and they were able to come out that day! Thank you!

Wow. Our warranty company referred us to another servicer but when their reviews were really bad, I called back and got a new referral to east west.
They came out same day, and were 10 minutes early. Peter, the tech, was friendly and polite. He diagnosed the problem right away and had us with air conditioning pronto! No funny business, just getting us back with air conditioning right away.
Thanks Peter and East West!

WORST COMPANY EVER!!! DO NOT USE! If your home warranty company assigns them to you, refuse them! I called for broken AC on a Thursday when temps were around 105! These guys were supposed to come on Saturday between 4 and 7. No one showed up! No one called! When I called the home warranty company furious, they could not get hold of them until Monday. They claim my husband told them to cancel the service call… why on earth would he do that? He’s out of town and told them to call me to set up a time. East West shows up Monday late afternoon and tell me it can’t be fixed for about a week because they need to order a part. Temps are over 100!!! They call Tuesday morning and leave a message the part is in. I call right back, no answer. I tell them I have evening meetings and won’t be home from 5:30 to 7:30. I call them multiple times, they NEVER answer or call back. The warranty company calls, miracle!!! they answer and say they can be there between 5 and 7! Are you freaking kidding me??? Inside temp of my home is 90! I have 2 seniors dogs that are suffering and they don’t care at all! About customers, about customer service, or dogs! AWFUL!

Excellent service! I really can’t say enough about this business. My home warranty company tried to outsource another repair company which had horrible Unilocal reviews. After I complained, they sent East & West. Not only did they come the same day (the other company wanted me to wait 5 days), but they were efficient, polite and did an absolutely outstanding job! I highly recommend them!

This is only my 5^th Unilocal review as I don’t believe in writing a review unless I completely mean it! And I do in this company, East & West Appliances, Heating and A/​C.
What a breathe of fresh air Mr. Kim was. Very very very honest!!! Looked over my system and said there was nothing wrong with it and climbed into the scorching hot attic to adjust our whole house fan duct that only slipped off.
Will ALWAYS call him in the future.
We came to realize that he serviced our unit once before through the home warranty company. I remembered him cause even the last time he fixed our problem in 10 minutes.

Wow, fixed my AC in less than 20 mins. Window to arrive was 4 – 7 pm and he arrived at 4:30 on one of the hottest days of the year! Pleasant and quick repair.
I recommend Mr. Kim!!’

Great service. He apparently works mostly with home owners insurance, but I was referred to this company by a friend who had the same problem with their AC (not blowing cool air). After one quick phone call, he was able to pin down an exact appointment time (no window of hours to wait). He was here on time and had the problem diagnosed and fixed within 20 minutes. It was amazing.
I spoke with one company that wouldn’t confirm a time, other than that they would call me when they were in my area, and another that wanted a 4 hour window of time for an appointment, which didn’t accommodate for my work schedule. Dmitriy was quick, efficient and very polite. I would highly recommend this company for any AC repairs.

The company is great, Dmitriy was very professional and honest. I was extremely impressed with the flexibility in their scheduling, the price, and the advice I was given. This is by far the best experience I have had with an A/​C company. I absolutely recommend this company to anyone in or near Santa Clarita.

Let me start off by saying that I dealt with three other companies prior to this. Each one gave me a different diagnosis. I was told I need to replace the entire unit. I didn’t doubt this information at first because the unit is over 26 years old. However other neighbors in the same complex have had the same unit for that long as well. All the other units were working just fine. I had one company come out and tell me there is no way to fix it and that the unit needs to be replaced and gave me an estimate for $ 5000. Another guy told me that the capacitors need to be replaced and I spent $ 200 replacing those. That repair didn’t last long. In 2 weeks it broke down again and the compressor outside the unit was no longer working in that the fan would not rotate and the AC unit was not blowing cold air. Because I couldn’t afford $ 5000 to pay for a new unit I opted to buy a portable AC and purchased one from Costco. Then I recalled I have a home warranty policy and I gave them a call to send someone out to take a look at the unit. I am so glad that I did because they sent this company to take a look at the unit. The company gave me a two hour window from 12 to 2 and he arrives at 12:20. Mr. Kim examined the unit outside and realized that the wires were frayed so he rewired the unit secured it with electrical tape and the fan started working on the compressor!!! He then check the Freon and realized that it was lacking and replenished that as well. Once he did all that he checked the inside unit to make sure the filter was okay and positioned properly. We turn the AC on and everything was working perfectly!!! I only had to pay $ 65 for the service call through the home warranty policy!!! I feel like I won the lottery because this company came out to service the unit!!! Mr. Kim is extremely knowledgeable and very professional! I got his card so that I can refer others who need his type of service! It’s very rare that you find companies who operate in this professional and honest manner! I would highly recommend that you contact this company first before any other!!! I was living in a hot sauna like hell and now it’s like a refrigerator in here!!! Thank you so much Mr. Kim!!! 5 stars doesn’t do this gentleman and his company justice!!! He deserves so much more praise!!! I’d give him 10 stars if I could!!!

5 stars would recommend, easy to work with. Nice, explained everything. Good company and great service. Reasonable pricing :) was on time, clean, respectful and did a great job. Call these guys first!

This is the third business I’ve had come out. The first one came out 5 times over the course of a couple weeks with no repairs done. Each visit was a 4 hour window in which the tech would come at the last second, stay for 5 minutes, and say he has to come back because he doesn’t have something. Then we got fed up and called a second company… never showed up within the 4 hour window… we even waited an extra half hour. Both companies were very rude on the phone
Then we decided to call East & West Appliances Heating & A/​C Services. Mr. Kim was a breath of fresh air. He gave us a 2 hour window the very next day, and he had no problem working with our schedule. He came out within the first five minutes of the window he gave us. He was friendly and knowledgeable. He assessed the hack job that the previous techs had done, and had us back up and running within a couple days.
AWESOME company!!! I would definitely recommend to anyone who is fed up with the usual HVAC BS. They’re the company to call!!!