AutoNation Chevrolet Valencia

Thank you Brandon and Jason for all of your help. We got 2 new cars in 1 day, we are loving our treverse already. We were very satisfied with the customer service. Brandon, I thank you for talking me into going on the frwy to feel the power the treverse has

Had an incredible experience in the purchase of my new vehicle from start to finish. Sales associate Brandon Hill provided all the information, options, and answers with clarity, Jennifer in finance was extremely efficient and we were so happy!!! Thank you both for the best vehicle purchase experience.

Stopped in with an engine light that came on while we were headed to Long Beach from south of Bakersfield hoping to get the diagnostic checked as a friend’s son would be driving our suburban for a few days. The main service manager came out and helped us, even while the service department was extremely busy. He checked the light with his code reader, checked for error, and after finding it was a minor adjustment sent us on our way with a peace of mind. Definitely appreciated the time, care, and service Autonation Chevrolet of Valencia gave us!

Took my 2015 Silverado here for an oil change and tire rotation. My service advisor Julie Escobar was very nice and professional. I was in and out of here in one hour and I even got an exterior wash was I didnt expect because this was not done over at Rydell Chevrolet of Northridge. There is only one thing that kept me from giving this place 5 stars and that is because when I originally made my appointment online I had checked the box to have them call me regarding the appointment because I had a question, and I never got one. When I tried calling them the day before my appt. I was on hold for 15 min and kept getting transferred back to the receptionist. Other than that my experience here was good.

This feedback is for the Service Department:
The service department did good. Julie, my service advisor, was great and extremely useful. My only recommendations for the service department are the following: 1. As a new customer, when I arrived to the service department, I spent a few minutes trying to figure out where to go due to the lack of indications or people outside to greet you. 2. Amenities in the waiting room are extremely scarce and should be updated to todays standards. I am also a customer of Kia and BMW dealerships, and their amenities (coffe, popcorn, pastry, etc.) are exemplary. Especially, Kia’s.

Just «bought» a Silverado… I think. I couldn’t actually tell you yet because of the «spot delivery» and «Yo-​Yo financing». Please look these two phrases up and know your rights BEFORE you start talking to these guys. Don’t fall for the nice guy routine they feed you. They are absolutely not working for you. Their goal is to get your money into their pocket… PERIOD!
BEWARE!!!

If you’re looking for a new Chevy, go ask for Mani.
I recently purchased a 2016 Camaro SS from AutoNation Chevrolet of Valencia. After taking the car for a test drive I was hooked and decided that I needed to find a way to get that car. I worked with a very charismatic salesperson named Mani Benavides and I have to say that the experience could not have been more positive. I had already done plenty of shopping around for pricing and knew pretty much the ballpark of what I was looking to get for the car and for the trade in value of my then current car. Right off the bat, without any back and forth, I was quoted a VERY reasonable price right within the range I was looking for on both the new car and my trade in. I was very particular about what I wanted and Mani spent a LOT of time with me on exactly what I was looking for. I sent the poor guy running back and forth around that office more times than I can count to check pricing on specific items and options and how I wanted the whole thing to work out and he was nothing less than completely happy to help the entire time. They didn’t have the car I was looking for on the lot, so they had to make a trade. Somehow throughout the process the car that they were going to trade for had been taken off the table by the dealership that had it, so Mani and the managers at AutoNation stepped up and offered me an even better deal on a more expensive car. Obviously, I was thrilled. Mani then drove a significant distance during rush hour to pick up the car that night, sent me pictures of it once he got it, and I was able to pick it up at AutoNation when they opened the next morning, completely clean and full of gas. Just awesome. Even after the purchase, Mani has stayed in contact with me to make sure everything is going well and that I am enjoying my new car. I’ve text him several times with questions and I’ve even asked him for things I probably should have been contacting service for and yet he’s still always quick with a reply and happy to help. Best car buying experience I have ever had. I will be recommending Mani and this dealership to anyone I know looking for a new car.

I purchased a car here and ended up finding a different bank to finance it.
I then asked for the GAP payment I paid Autonation of $ 695 back with no reply. They dodged the question and lie saying they sent a check. Sam Masri in finance ignores my calls and emails while his manager Jason is no help at all. I have left many voicemails hoping to get my money back.
I would not recommend purchasing a car from this dealership to my worst enemy.

Had an excellent experience at AutoNation Chevrolet Valencia.
I was contacted by Zuly after after inquiring about a Cruze with a diesel motor. Zuly texted me pics and answered all questions. We agreed on a price and did as much paperwork as possible over the phone as I had a 2 hour drive to Valencia. I arrived about 1.5 hours before closing and had all paperwork and financing done by closing time. They even lowered my interest rate another point from what I was quoted.
It was a great experience and Zuly was an excellent salesperson.
Best car buying experience I’ve ever had.

So they had the car I wanted at a good price and the sales person was great… but that’s about it.
The Chevy pre-​owned warranties are terrible & financing was expensive, they tried charging 2% so I just put it on my credit card and payed it off the next month. They left $ 800 (financing) + $ 500 (credit card expense) = $ 1200 on the table by having a weak financing program.
I would suggest
they give a 1.5% rate and much better bumper to bumper warranty options.
They only offered me $ 1K on my trade in but I got Carmaxx to give me $ 2K.
The car did not have floor mats, which was weird, they refused to give them too me.
Overall: I would not go out of my way to use this dealership again.

The second time around with this dealership, after James my original contact left, and my experience was nothing like the original.
While the sales team was eager and accommodating, it was once we actually took ownership of the car that things took a turn.
This dealership had agreed to make the last payment on the volt that we were turning in. To make a long and irritating story short… While I was no longer the owner of that volt, I still received a bill which took some administration elbow grease to deal with. Although this Chevy dealership did pay the bill, my credit was negatively impacted and now has the mark of a delinquent account — because they were late making the final payment arrangements with US Bank financing.
As bogus as the credit companies are, I’m furious to have a mark on my record that I didn’t earn by flagrant behavior. This is completely unacceptable. I emailed my salesperson and asked for a manager to call me. Crickets.
So, I called the dealership myself. The poor manager that I spoke with was rightfully apologetic, but it doesn’t matter. His apology doesn’t remove the negative account, and now I have to dispute this with Experian.
You can get a Chevy elsewhere.
Proceed with caution.

The most seamless customer service experience of my life. I brought my car to Chevrolet AutoNation as I was in the area for work and needed to get the transmission case fixed. Julie was amazing and I never had to worry about the inconvenience of my car being out of order as even that had been thought of. Even though I live all the way in Santa Monica I would not hesitate to tell my friends to bring their car all the way here for a service as a car service has never been so easy. Thank-​you Julie!

As a previous auto-​nation customer I am completely disgusted and very disappointed with the type of service I received at the auto-​nation Chevrolet, I was driving by the lot on my way to work and I noticed a car I was interested in, so I had my wife stop by and look at the details of the car. She was then approached by STEPHANIE LANG. Grabbed her card and left. I soon after text STEPHANIE after my wife sent me the information, when I was first texting STEPHANIE she was attentive responding quickly, after I asked what kind of deal I can get if I paid for cash for the vehicle the texts weren’t as often and didn’t seem as eager to help. She kept repeating herself copy and pasting the same message instead of asking what way she can help. She then asked me a question, in which I replied to. She didn’t text me back that night at all. Ok I expected it. It was a little late so I waited for her response in the AM, I never received one. So I then text her at noon with a question mark she replied with a question mark as well. I didn’t find that to be at all professional. I had to remind her who I was and that she didn’t respond to me. She then replied with the same copy and paste message she was sending me from the night prior. At that point I was done with her service. STEPHANIE LANG was not helpful at all. She never called me or text back asking in what way she can help. I then called the lot and spoke to gentleman that I’d be in later to look at the car. Once I arrived to the dealership I was approached by another gentleman I asked for the man I spoke to on the phone. He said ok I’ll go get him. I wait for a couple minutes and guess who approaches me ITS STEPHANIE LANG. She had the nerve to come up to me after Ignoring me through text message all day. I asked for the gentleman I spoke to in the phone she said he was busy and asked how she can help. I said I’d much rather wait for him. It’s UNBELIEVABLE that she would come up and try to help me after being USELESS when I was talking to her through text. After she leaves a couple minutes pass and out comes the sales manager «SETH» (didn’t offer business card or say what his last name was) comes out saying that there’s no way they can help me even though I was trying to pay cash for the vehicle saying he was HELPING STEPHANIE THROUGHOUT THE DAY with me. I was in SHOCK that he’d say that because she was ABSOLUTELY ZERO HELP AND DIDNT TEXT BACK !!! He was very RUDE AND CONDESCENDING when speaking to me. I have felt so DISRESPECTED OR UNDER VALUED while shopping for a vehicle in my life !!! I never did see or speak to the gentleman I spoke to on the phone. Overall WORST EXPERIENCE here at auto nation Chevrolet From sales rep STEPHANIE LANG and «SETH» the sales manager. Wouldn’t want anyone else to experience THE WORST CUSTOMER SERVICE from a dealership.

I sat waiting to check in while two service advisors chatted it up about personal stuff. When they were done, I asked for help and she acted like I was asking her to do more than just her job. When I picked my vehicle up I had to request for someone to help me because no one was around. Then they gave me my truck without even checking that I was the owner– just handed the keys over because I walked up to the truck. I haven’t been here in years because service was always so bad so I decided to give it another try since it was just a simple recall I needed done. I will not be returning here. I highly recommend Santa Paula Chevrolet. Yes, I’d rather drive all the way there from Castaic to avoid the horrible service at Valencia.

Being an international student I knew that it wouldn’t be easy to get me a good deal on
a lease — AutoNation has proven me wrong. After just a few friendly e-​mails Zuleima (my sales person) got me into a 2016 Malibu 1LT without the hassle. Love the car :)

Completely misdiagnosed our smog fail and had to bring the car back for recall work to be redone. Sandy is great and the only reason for the 1 Star. She gets back to you. She also made sure someone stayed late to get my car to turn off when I couldn’t get the key out of the ignition (recall work redo).

People have different things to say their opinion are different what can i say me and my brother bouggt a range rover from here about a month ago everytging which could go wrong went wrong, but when we came to the dealer with the vehicle problems the gm and service people took care of us, this is very rare ive been in auto industry and i know this is hard to be established to be done a great shout out to this dealer right here we are happy customers thanks for the loaner car we had for a month we highly appreciate your help and we promise to send our frinds and family to your dealer beacause of your exceptional service to us
P. S keep up the great customer service you have thats why people come back not because of the cars but because of tge service you gave us

I came here to get my car serviced and was initially ignored once I walked in. I had to got and find someone to help me and felt like I was bothering them. After that I was given the run around until I gave up and left the place to get my car serviced somewhere else.

This review is solely for Philip Salas in the service Department!!!
Since we moved to the Santa Clarita area 2 yrs ago we have had the worse experience at this place with service advisors and even management every time we take our SUV in for service, we were almost planning to take our business to the previous dealership in Pasadena, however Philip came aboard!!! He has the best Customer service to offer in that whole place, honestly the only reason we kept our business here is due to Philip, if Philip ever goes we go, next time you want your Chevy to be services make sure you set up an appointment with Philip and no one else.

Worst dealership I’ve ever had the displeasure of dealing with. I spent so much time looking for the right car for my family and myself. When I finally did find it, I sat down with RODIN and talked about a few payment options. He said the car was sent back to PDI to go through its final check to make sure everything was working. I made an appt with him for that night at 7pm, just a few hours away, so my husband could join me in purchasing the vehicle.
My husband spoke with him on the phone throughout the day and RODIN said he could no longer meet with us so he set us up with a kid named DANNY to handle the transaction. At 6:55pm we called DANNY to let him know we were on our way. He said «great, I’ll see you soon». As we were pulling into the lot (at 7pm), DANNY calls back saying the vehicle just sold! According to him, people just walked in and signed papers within those 5 minutes (obviously a lie)
There was no apology, no «let me help you find another car that works for you», nothing! He had a smug little smile on his face as he said «it’s first come first serve. yuh know». I was very clearly angry and all he could seem to do was say that line over and over. RODIN then walks past to go into the office and I asked him if he was serious that all this just happened after everything we had just talked about and all he could do was studder and hide behind the office doors. Again, no apology.
Needless to say I, nor any of my friends or family members, will ever buy from this dealership. I had a friend with me earlier that day that was going to buy the 2016 Tahoe LTZ at the same time as us and they have also decided now to not shop with them anymore after seeing how we were treated.
They lost a ton of business from multiple people by handling the situation so immaturly.