Allina Health Vadnais Heights Clinic

This is pretty bad since my spouse works for Allina. Let me say first of all that the doctors, well most of them at that clinic seem to be professional and clinically sound, but the front end staff, well let’s just say that there is lot’s to be done there! I think I know of some other spouses for the same clinic… and they have said in the past that they will not call the clinic… ever! I have had a few bad experiences when calling in to speak to my spouse, such as slow service, not professional, not caring, and just POOR customer service. Call wait time is also very bad! Maybe saving money on the front end, maybe Allina is trying to save money, or maybe the head honchos are not aware? Either way I believe things need to change with the front end staff.
What caused me to write this negative review? Well, I just called in… had to wait, then got transferred to someone who answered the phone but hung up… Really? Wow! I hope that someone sees this… feel free to contact me and I will be glad to explain. Curious if your other clinics have the same problem?

Dr Hoffman was terrific and so were the two nurses who checked me in. I only needed a physical, buy they were very thorough and comfortable to be around. one of the nurses, Lisa, was in training and the regular nurse Alisha, was very kind and patient with her. This was my first time to a doctor in a couple of years and the first time since relocating to the area. I can easily say I have found my new doctor and clinic.