The UPS Store

I would give a zero if I could. Made copies there, an employee helped me and the copies were not done right. They still charged me for them :(

The only place I go to send anything. They are so nice and helpful. Even if I’m closer to another shipping center I still go out of my way to have a good experience and go to this UPS store. I promise it’s worth it!

My husband and I are completing the process of buying a home, needles to say we have used the ups store as our own office! Nha and his wife always greet us with a smile and are willing to help us! They have a friendly atmosphere and make running around doing all these errands for our loan agent enjoyable because of their positive attitudes! We highly recommend them for all your UPS needs!

literally all my stuff gets delivered a month late. you guys suck. I’m literally so pissed you people are f***ing rude and slow I literally offer to go and pick it up and you guys deny me. I wouldn’t suggest IF YOU GOT THINGS ON TIME.

Ok not this UPS stores fault but UPS in Savannah GA
My Christmas box was mailed from Vacaville CA on 7 December to Savannah GA
Expected delivery date 14 December
The tracking said they couldn’t find my nieces house
I gave them her cell number
Nobody called her
Now it’s 21 December, she went to UPS warehouse in Savannah
Box was out on truck
Would be re delivered on Tuesday or Wednesday
Really? After telling my niece all kinds of things in person
I want a refund & my box delivered ASAP
It’s way overdue!!!
UPS you suck on this transaction!
The worst customer service I’ve ever received from your company!
Make it right!
Teresa Burkley
Vacaville CA/​Savannah GA

Friendly family owned business. We wanted to get Live Scan fingerprinting done and the owner told us the hours for service and the ideal time to go. So my husband and I came in right at opening was greeted with a smile and got to fingerprinting. The owner was very patient and made sure our fingerprints were perfect to send off. I would come here again he genuinely made sure our documents and the service he performed was flawless. Thank you Mr. Dang!
PS live scan services will end December 2015

Two people that are not very helpful, unfortunately. I came one afternoon in hopes of getting my Live Scan done for a new job. The hours for that end at 11 and I had no idea. I said no big deal, I’ll come tomorrow morning! I come the next morning with my paperwork at 1020. He says I can’t do it because he has one other person in there with a lot of shipping materials? I was confused because I still had ample time before 11 but he just shooed me away even when I said I could wait. I needed this done promptly for the job but he told me to make an appointment somewhere else! End of story, if you need this done too, go to Crossroads and don’t deal with them.

They are really friendly people. They care for their customers. Went there for Notary and I got an excellent and professional service. Thank you guys.

This UPS has the nicest people and the best service I’ve ever had. I’ve read a few bad reviews, but I think they must be the exception.
Let me explain: last year I lost my job because of some health problems. For over a year, the couple that works at the store helped me mail off countless applications, health reports, and government documents that I needed for my disability.
Every piece of mail has been trackable, and everything has wound up where it needed to go. There is even a huge shredder at the store, where you can take care of all those credit/​bank card statements.
Yes, bad things can happen to anyone’s mail. But I do feel comfortable sending everything through this store.

Whatever you do, don’t come here for USPS products. Major gouging — huge markup. Priority mail flat rate that’s a flat rate of $ 5.75 goes for $ 9.75 here! No thanks!

Had to have a document notarized. Very professional and friendly. Will come back here again.

I will no longer be using the services of UPS. I sent a package through this location, and received a call about a week later saying that the receiver had refused the shipment. I was confused and was told that my package was waiting for me at this UPS store. So I come into the store and find out why exactly my package was refused. because the box was water damaged and looked like an accordion. It was smashed in on both sides and ripped open. To my amazement, the gentleman working the counter would not do anything about it. On top of that, he did not apologize for the condition of the box — instead he stated that my box was weak and poorly packaged. This was an amazon box that I had reused and reinforced. I wasn’t looking for a refund, I was looking for a new box and free shipment back to where it was supposed to go. I will not be returning to this location or UPS in the future.

This UPS has some of the best customer service I’ve experienced anywhere. The owners (I’m assuming) is a very nice Asian couple, and they always have a smile on their face. I’ve never left without them going above and beyond… making sure I have my receipt, making sure my box/​package is nicely taped up, etc. I know what I’ve listed is «their job» but here’s a quick story to show how they really are going beyond «their job.»
I went in recently with a package to send out. The package was one of those envelopes with the bubble wrap on the inside, and it was closed with the glue sticker that came with the envelope. It was closed but the worker got tape and made sure it was super closed.
There’s tape, staples/​stapler, and scissors on the counter for people to use. Very clean store.

My experience was good. The man who helped me was very polite, nice and fast with the transaction. However, they store all their packages that are being sent out, OUTSIDE. That is extremely dangerous and it’s so easy for someone to just walk by and steal something and get away. There isn’t an associate watching the packages (Though I did notice the male helping me was looking out the window) But still. That is just a reckless spot to store all your out going packages in my opinion.

Horrible horrible service!!! I went to drop a package off mind you I’ve never dropped anything off anywhere before so I don’t know what to expect… It was a package being shipped back to att. When I gave my package to the man working he asked if I had my account number I said no I do not and I have him the paper att had me print out and give to ups with barcodes on it he said okay your good this is it… So I get a call that the package still hadn’t been received its been since 11−19−14… So they said they needed the tracking number ups gave me… The man at ups did not give me a tracking number. So I went back to the ups store and asked the man for my tracking number and he said very rudely umm I gave you one. I said no you didn’t he said what’s your information phone number e mail address I told him and he couldn’t find anything on me. And I said well when I came here you NEVER asked anything. He said I didn’t give you a receipt I said no I left with nothing. He then said I was a liar. In front of my daughter he called me a liar and said that never happened… I said excuse me? He said your a liar. I said if you would have asked for my number or e mail I would have given it to you but you asked for nothing but my account number and then when I gave you the paper you said okay this is fine… I then asked for his corporate number to see if there is someone else I could speak to and he said call them tell them whatever you want I don’t care whatever… This man was the rudest person ever. I have worked in the customer service business for a long time and I would never speak to someone like this… I called corporate and they were very upset and said he doesn’t need to be working for them…

This is my first and last visit to this store. I Only stopped by to drop a package since it was in my way to Sacramento.
Nha Dang at the counter took a look at my package and said I can’t take it like this. I asked why, what do you mean. He kept saying I can’t take it like this so he kept saying no no I can’t take it like this. So I asked what do you mean because i don’t have fully taped around it. Isn’t that something you can do? (Mind you every time I take packages to my local ups store in pleasant hill, they always put double tape). So this Nha guy say yes I can’t take it like this? I guess he doesn’t have many words in his vocabulary. So I asked him how would you take it then? If I put a lot of tape all around you would take it? He said yes. Oh I see he doesn’t want to lift a finger just collecting the package!!! In all this he was really rude with an attitude. If this ups doesn’t want to spare any wrapping done by his employees would be good they will tell customers to begin with in a nice way!!! Nha needs to take a customer service class and adjust the attitude or find a different kind of job.
Will never come to this store again.

I LOVE the owners of this spot. They ALWAYS greet me with a huge smile. They find ways to make it happen no matter what I’ve asked them for. I’ve visited this spot two dozen times in the years I’ve lived here and always leave smiling because of them. These two (I think they’re a couple) are the absolute best.

I’ve been to this UPS Store location a couple of times. The first time to return a package. The lady at the desk promptly took my package with no questions, and no wait. The 2^nd time I came here was to have a paper notarized. I was surprised to find a notary station set-​up in the store! The notary was at the desk and helped me right away! The fee was only $ 10.00, which I feel was well worth it. I was in and out within 2 – 3 minutes… can’t beat that! I am very impressed with this store.
The store is located in an area that also has a Safeway, Target, Hallmark Store, Pier One and many restaurants to choose from. I plan to return here again for my future needs.

Friendly, courteous service
Parking isn’t an issue but limited hours and occasionally a short line

This handy little store carries your standard Mail store items such as: shipping services, boxes, cards and packing material. They also have PO boxes for rent but the best feature of this store is the Notary service. If you need a notary don’t go to the Fed Ex Kinko’s because they don’t have one! It is a good idea to call first and make sure the Notary is in before you head over there.