Site for Sore Eyes

So this was my first time at this location (I had been to the fairfield store before) and they were awesome. The doctor who did my exam was super friendly and very informative. The 2 girls who worked at the front were very polite and friendly, one helped me find the frames I was looking for. Glad I found a glasses spot!

I came in with my prescription and frames that I needed new lenses in. I paid half the price that I would have at Lens Crafters or my regular optometrists office, and I got my glasses back the next day. This place has such a fast turn around, and from what I saw, a large selection of frames in store. I’ll definitely be coming back to get prescription sunglasses done here.

I love this store. Danielle and Kelly are super nice and go above and beyond to help you!

My experience here was not pleasant at all. My sister and I were discriminated against. We were treated to a discussion that should not have been made public by management. I was ignored by the manger while doing business. I am going to spend several hundred, but there is better places to get glasses.
Note: I cannot make the managers conversation public or what he did in front of customers, because it is against Unilocal policy. (I received an email from Unilocal staying as much)

Everyone is super nice and super funny they help you out a lot and have a very nice selection

My experience with Site For Sore Eyes in Vacaville was 5 stars, plus!!! The customer support was top notch. I needed glasses and saw one of their coupons on Facebook. The owner is a master at picking out the right frames, truly gifted. The doctor was very thorough and I can finally see again! The frames are great and my friends say they take years off from my appearance compared to my old glasses.
The entire team is professional and knowledgeable and basically no matter where I end up living in California I will ONLY trust my eye care to Site For Sore Eyes in Vacaville!

I love this place. The election of glasses is what attracted me to this office in the first place. And then I started having my exams and contacts here too. The staff are great at getting details correct. I’ve not had any problems or complaints about any of their service or products. When you order glasses, they ship so quickly that you forget you even had to wait. I would recommend this place to anyone.

Very professional and curteous staff. Extremely knowledgeable and helpful. Owner is nice and considerate. Will only this location!

Site for sore eyes is a place to go ! Kelly’s customer service is awesome ! Very polite ! My teenage daughter is extreamly excited about her new glasses. I would highly recommend. Very good experience ! Thank you we will be back.

5 stars for awesome customer service, friendliness, & great pricing.
The optometrist, Siddiqui, is amazing. She is THE optometrist to go to! I’m definitely recommending this store specifically & doctor to anyone & everyone I know :)

Great experience. I had no idea how bad my vision was until Dr. Huma Siddiqui fitted me with some glasses. The staff, doctor and owner Kelly where all very helpful and professional. Thank you for your service. I can see clearly now.

The owner Kelly is amazing! He was such a big help and very friendly. I live in Fairfield and had a bad experience at that store so drove out here. You Will Not Be Disappointed! Love my new glasses :)

The customer experience at this location is top notch! They are honest with you about everything and that is a hard quaility to find in any busiess. That is the reason why I will always come here and I bring all of my family and friends here.
I have been wearing contacts for a little over 10 years. I had the most horrible habit of sleeping with my conacts in and wearing them for months at a time. I was told over and over again by my previous doctor that I can’t do that and I am going to end up with eye problems later on in life. This would be on top of the many eye infections and headaches that I was already having. Yet, I still refused to change my habit. She even made the problem worse by giving me month long lenses! In my head, that translated in to 2 maybe THREE month long lenses…
I met Kelly and staff because I was having yet another «Eye Emergancy» and it was easier to visit their business instead of try and get an appointment with my current doctor at the time. They made an appointment for me in the same day and they dealt with my grumpy and meaness and helped me. It turns out that because of my extended use of contacts, my eyes just decided to stop producing their very own tears! This was comical to all my friends and family because I cry A LOT. But, when I wasn’t crying, I had no tears! And again, I hear «Stop sleeping in your contacts» Yes, yes… I know!
A couple months later I went back to them instead of my old doctor for my yearly exam. I had a great idea to try out the lenses that are actually MADE for sleeping in! This would be great for me! I even had a coupon! Yey! After about 30 minuets of convincing, Kelly told me that the lenses I wanted were not going to work for me and gave me DAILY contacts. I’m thinking, this is crap… Dailys will never last a week, yet alone a month. This is a bad idea, very bad! But I trust Kelly. That is something that is very hard for me to do when it comes to health care profesionals. So I tried them out for a week, and it turned out to be the best thing that has every happend for my eyes. I don’t sleep in my contacts any more. (I’m not going to lie, I tried… and it sucks. I woke up blind) Taking them out is not a big deal any more. I don’t have to worry about trying to clean them, or store them for the next day. Sometimes, I don’t even want to wear them and I wear my amazing pair of glasses that Kelly helped me pick out. I have never received so many compliments on a pair of glasses! I have always purchased glasses as a «back up» because I never wore them. Now, they are so cute I wear them all the time, which is also better for my eyes. And now my eyes produce tears! yey!
Kelly and his staff does an amazing job explaining my benfits as well. That was something I never clearly understood before with my old doctor, and they used to get heavily irritated when I questioned everything. Kelly understands that it’s ok to ask a lot of questions, especially for something as important as your vision. He is very knowledable and incrediably helpful! I go to Site for Sore eyes because they have earned my trust, they are always willing to help me, they always greet me by name when I come in, and they are always willing to answer my million questions. And, they dealt with my grumpy and mean that one day and still like me! I will never go anywhere else for eye care.

The doctor was unfriendly and unprofessional. He did not introduce himself when I walked into his closet/​office. Then he seemed to get irritated with me because he kept screwing up the glaucoma test (the air puff) but kept blaming me for blinking. Then he jammed the thing into my face. I called it off. Then he walked me out to the lobby, left my rx on the table and just walked away. No goodbye, see you later… Rude. The staff were okay but didn’t seem to care if you were there or not. I will go elsewhere even though this place is close to my home.

Horrible service and the owner is very rude. I’ve shown up to pick up contacts and they were closed — during business hours — with the open sign showing! They just want your money and have there own fees, separate from VSP insurance. I would never recommend this place based on their service. They make you schedule an appointment for everything… Even to pick up trial contacts that are usually given or mailed to you. They make you have a before and after appointment. Worst service ever. They don’t apologize for running late but if you do, they cancel your appointment. Horrible service. Do not trust my eyes with them and will not be going back for yearly check up, prescription updates or referring friends.

I had a wonderful experience with a Site for Sore Eyes location years ago, so I was thrilled to see a Groupon for eyeglasses from Site for Sore Eyes. I wanted to get some basic glasses that my teenage daughter could wear in the evenings when she takes out her contacts, and I thought this would be perfect. The Groupon was for $ 150, which I figured would cover most of the cost for basic plastic glasses. Wrong! I ended up paying about $ 100 above that. The first problem was that our frame selection was limited to three wall displays (out of the 16 in the store) and one metal rack, and most of the frames in those displays were high-​end designer or name brand. I should have just left then, but our time was limited; my daughter had to get back to school. The clerk did not know why we could not select frames from the other displays and just said that is what the owner stiplulated. The second problem was the owner required us to pay extra for lense coatings that we didn’t even want. The nice sales clerk called the owner to verify that we had to take the coatings. Perhaps if you are just going into the store to pay for glasses yourself, you won’t have such a bad experience. The general store selection is large, and the sales clerk is very helpful. Glasses are ready when promised. However, if you want to use a Groupon certificate, BEWARE!

I’ve been to another Site for Sore Eyes and this store blows them away in all aspects of the customer experience.
Friendly, informative staff that did not push options. Optometrist was the nicest that I have seen during my 20+ years of wearing glasses.
No need for me to find another place to buy glasses.

The BEST in customer service. I broke my glasses while visiting from out if town and they got me right in, called to confirm everything I needed was in stock and would be there overnight, and within 24 hrs I was set to go! You just don’t find customer service like that very often these days!!!

Kelly and his team are absolutely amazing! I will definitely recommend their services to everyone I know or anyone who is looking for a new optometrist. Kelly genuinely cares about his customers and it shows in the care he provides to everyone who patrons his business.
All of the Site for Sore Eyes are independently owned franchises and Kelly’s is the best! Trust me, don’t use the Fairfield location make the trip to Vacaville and see for yourself just how amazing Kelly and his team are.
Kelly has over two decades of experience and is incredibly knowledgeable. Kelly is also willing to share that knowledge with anyone who has questions. He is incredibly personable and I will definitely be going back for all my eye care needs.

Good old honest customer service– meet Kelly and his crew and find out how great you can look in a pair of eyeglasses!
After chatting with Kelly, I came to learn that he has more than 2 decades in the industry, and his dedication to excellence shows. Customers trust him– he is straightforward, honest, and caring, and seems to have a great sense of style too, pairing the customer with exactly the right pair of glasses.
There is great convenience in having the optometrist in-​house, and he was wonderful too. Might I add, he held my hand through a procedure that, in years past, I was too afraid to have done.
I noticed that Kelly also actively donates back to the community of Vacaville.
I dont know if this is the norm, but my glasses were ready in just a few days!
Store is conveniently located next to safeway, and target and many other stores (located here, in Vacaville).