PetSmart

I’ve never used their grooming or special services, but as far as just buying toys, treats, and other items this entire company is pathetic. Any coupon or deal you hear of has tons of exclusions or small print so that you can rarely use it. The store supervisor doesn’t even understand the exclusions and when you complain they really do not care, just responding with, «I don’t make the rules.» I fought them for a coupon for treats, and I spoke to 4 people, two of whom were supervisors and not a single one could tell me what PetSmart defined a «treat» as and therefore why the coupon was not valid. Not only that, but not a single one cared. I called customer service and when I asked to send a complaint to the store they actually asked me why because they were going to send me coupons and that should solve the issue. THAT DOESN’T SOLVE THE ISSUE. You solve the issue by telling the store they suck, educating them, and making sure it doesn’t happen again. But PetSmart would rather send you more coupons to make you go away than actually trying to be a decent store. They rarely have the items I am looking for, are extremely overpriced, and rude to boot. I would rather go anywhere else.
One last item — they have recently started carrying «Pets R Us» the new pet «Toys R Us» line, and the toys are a joke. The few I gave a chance and tried were all immediately returned. Makes sense that PetSmart would carry such poor products.

This review is specifically for the grooming department. I’ve been taking my Trixie girl here for a few years now, it’s the only place she’s been, and for a good reason. Her name is Carla.
I get the leash out, she’s all wags & smiles. We get into the car, still happy. Trixie, likes most dogs, loves to go «bye-​bye.» She’s a happy girl until we get into the parking lot. That’s where the shaking starts. We go into Petsmart, she’ll walk along until we get back to the «salon.» Rrrr… She hits the breaks! In we go, and there’s Carla, always greeting us with a smile. She is sweet & gentle. I know Trixie is in good hands.
Trixie is a little Yorkie-​Scottish Terrier mix. Her hair can get quite long. She’s kept clean in between her appointments, but like most girls, she does need to go in for some routine «maintenance.» Carla always listens to what I want & delivers!
They have an «express» option, which is what I always book. She takes approximately an hour and a half and works on Trixie from nose to tail! She’s always so smooth & soft when I pick her up! With a bow in her hair & a little «perfume» she is too adorable! There’s always a «pawgress report» at the end to let you know the condition in which they find your pet & information on what services were performed.
She struts around after, so proud! Eating up all the attention, then she gets to choose a new toy.
Trixie is my fur baby, so she is well taken care of. I appreciate Carla & her work, so I always tip her. You tip your hairstyle, I hope! You should DEFINITELY be tipping your dog groomer!
Thank you Carla for always making Trixie look fabulous!

I have taken my dog to a lot of groomers in town. Petsmart is without question then best groomer in town. Jessica and Alyssa are both awesome. I have a long haired dog who hates to be brushed but they still manage to make him beautiful while keeping his long hair. Wish I had gone here sooner!

I recently called to get a quote for something I needed done on my dogs they told me that I had to come in and get an exam before they would even give me a quote which was fine considering the initial exam was free after I went they insisted that I have something done the only costed me $ 15 but still I was not expecting to spend any money I thought it was a little ridiculous if they wanted me to come in for an exam before they would give me a quote on the other hand the entire event staff was very friendly and very helpful

I don’t shop too much here (though I might now that my family has a new puppy) but I do love to stop by and say hi to the kittens. The kitties are always friendly and happy to play. Plus, we never see the same cats there for too long, which is really good because I assume they got adopted.
The staff there is also very friendly. Even though we haven’t been there to shop for something specific, we’ve always been greeted at the door and usually by the fish tanks on the way to the cat room. Everyone we have encountered has asked if we needed assistance with a smile.
The customer service is really great at this location. I would definitely recommend this store based on that. I will update my review once I get a chance to look at their inventory.

This pet smart groomers did a pretty solid job on bringing my yorkie back to life with the Furcut! $ 42 for bath, haircut, teeth clean, ear clean anal gland cleaned for a smaller dog!

Grooming messed up on my appointment, they failed to put it in the computer, I talked the manager, and it’s no big deal to him. «Just reschedule, what do you want me to do.»
I want to see some concern and at least say that you will look into the problem. I will never shop there again, mainly due to his attitude.

Good customer service compared to other Petsmart stores. The store manager goes out of his way to help you and is always a pleasure to work with unlike the store manager of Dublin Petsmart. Ive been here many times and so far so good.

I called to get pricing. Talked to some girl who was extremely rude. When I said I may be calling back to schedule she just hung up. WONT be spending my money there or handing my dog over to them.

Josh at this location is awesome, I called on a holiday with a question regarding a product I was not satisfied with, had lost my receipt and it was no problem, he told me to bring the product in and he would exchange it for me this time. I’m in here at least twice a month either purchasing food/​toys for my pets or visiting banfield and have gone to other locations but Vacaville is by far my favorite. My questions are always answered. They treat my puppy so great here also, some stores will not allow me to bring him in with me because of his breed but everybody at the Vacaville location loves him!

My husband and I brought our dog (who has separation anxiety) in to get groomed today. Once we got there, Mikaela greeted us and brought our dog back.
After a couple of hours, we went back to pick her up. Mikaela was amazing with our dog. She really took her time to make sure our dog was comfortable, and that she was getting a detailed grooming. She really cares about the animals she works on. Our dog was excited and really seemed to enjoy being with Mikaela when we picked her up.
Not only will we be coming back to PetSmart for our grooming, we will definitely be requesting Mikaela as our permanent groomer.

I can’t praise Raquel (trainer) & Candace (Groomer) enough! Both are fantastic ladies!
Roxy (our GSD) has been going to Candace for grooming since she was a little pup and loves her! She was the first person to ever bathe her and we definitely trust her with our pup! She’s so gentle and really cares about the dogs!
Roxy has been going to Raquel’s intermediate training class for the last few weeks and loves it! Raquel has not only taught Roxy new things but us as well! She’s always available for questions and is a fantastic person.
I highly recommend Raquel for training and Candace for grooming!

Our experience at PetSmart has been phenomenal until 3÷12÷15. We had been bringing our little pup for grooming at PetSmart for the past six months. They’d done a fantastic job. When we picked her up this time, she was a mess. None of the instructions we gave this or previous times were followed. Her cute as hell mohawk was completely off-​center! Poor pup looked like she was clipped by a novice. Not only does she look awful, for the first time she was frightened and anxious to leave.
To make matters worse, another of our pups got his toenails clipped. They brought him out with at least one of his claws dripping blood. We know this happens, but some attention would have gone a long way. He’s already scared to get his toenails done. A good groomer would have suggested grinding as on option to clipping. Not going there again.

I love Petsmart, I have been going ever since it opened in the Nut Tree and even more when we got out bulldog 5 years ago. We took the puppy training classes and buy his food and collars and harness there, training treats, Bones everything but the groomer. However it isn’t their fault, he hates strangers touching his paws. I can do it all day long but he moves too much to really clip his nails so now he has to get them done at the vet with a muzzle just to be calming. Anyway all the bad reviews on here are just people with a serious case of first world problems.

The workers here are very friendly and I cant tell hey are not just working to pay their bills but they really do love animals which is a really nice touch. bought a few doggie stuff and my dog loves it. Also bought a few fishes from here and they made sure to fill you in on the details regarding the fish which was very informative and helpful.

PetSmart: We sell used sh*t at regular prices & hope you won’t notice because WE care! — **Continue reading for details.
I’ve been to this particular location a number times since moving to the area and my overall experience has been, «Okay.»
EL, brings Trixie here for a grooming every couple of months or so, (i.e. — haircut; nails trimmed), and she seems to be happy with Carla’s work, one of their groomers.
Photo —
I usually bathe & wash the HAPA, my bully-​pit, myself. He’s generally a low maintenance kinda dog, great temperament, short hair, little to no hassle, and my all time, cheap @ss, coupon cutting, leftover saving, favorite… «FoC!» (Free of Charge!) However lately, I’ve been considering coming in for a nail trim & possibly anal gland procedure… ‘And if I like it, I just might make an appointment for the dog as well.
**Used sh*t at regular prices & hope you won’t notice.
However, there was one time when I was looking for dog booties & noticed that the only set they had in stock was a returned item… I knew this because upon closer inspection I noticed the booties had scuff marks, were dirty, & used.
Well, look at that… ‘No marked down pricing or indication this product was previously purchased. I can just imagine — «Hey Joe-​Bob, these here dog shoes were just returned… ‘Take some of this rag, right here & some spit ’cause yours gonna shine these here up real good like. After you is done, get some scotch tape or gum, both’ll works fine & just throw these puppies back on the shelf over thar… Ain’t nosbody gonna know the difference!» (Snicker, snicker, snicker…)
Of course, I’m just kidding… I’m sure they wouldn’t snicker.
NOW, this «Used for new,» crap was a surprise to see, used dog wear being sold as «New.» (Price tag @ full price.) What?! ‘Really PetSmart… Has business been that hard on you… If you’re going to sell returned/​used merchandise at least discount the merchandise & mark it as so, «IT’S USED!» That’s like walking into the shoe department @ Macys and finding the last pair of Prada’s covered in scuff marks, dirty soles, & the ever slightest whiff of funky corn chips… ‘And @ full price. I was curious, maybe it was a fluke, an oversight of a new hire? So, I brought it to the attention of the manager on duty, an older gentleman. He did agree with me that, yes, they were used in addition to also being sold at the retail price. «Hmph… So, even management was okay with that backroad, hoboken mentality of sales.» (Shrugs) Well, after all, we are in Vacaville… ‘Noted. If that is their idea of ethical sales, I somewhat expected to find a partially eaten, NYLABONE dog chew toy, Saran Wrapped selling for full price as well somewhere in the store. «WTH PetSmart…» I found this «Used but sold NEW!,» concept to be somewhat unsettling especially for a heavily branded company like PetSmart. (Insert sound of deflating balloon)
«No Chinese food for you!» —
This is why I generally shop at the non-​commercial shops for dog food/​treats. A bit of advice, if it says «Made in China,» drop it and wipe down everything with an antibacterial wipe, twice. Do yourself and pet a favor, avoid China made food products… ‘Not unless you want your pet food to be fortified in lead, Melamine & Cyanuric Acid, or other harmful sh*t that could potentially kill your pet. (NOTE: However, most chew toys are still predominately made in China.)
However, I did hear that Petco & PetSmart are shifting towards banning pet food made in China. Over 5,000 pets are said to have potentially fallen sick/​died after eating jerky products since 2007. As of 2013, more than 3000 dogs & cats have become ill, and nearly 600 have died, in the past several years, because of jerky pet treats imported from China, and not just chicken jerky.
Read more:
«Wellness» Brand (Made in the USA) —
Yes, it can be a bit pricey per can ($ 3.49,) but small amounts mixed in with a premium kibble can go a long way. In addition to extra flavor & nutrition, everybody wins! ‘And think about it, throw your dog some good stuff once in a while… It’s not like he can drive up to the local In & Out and get an extra rare, Double-​Double to go.
A-​OKAY: Made in the USA — CANADA — AUSTRALIA — NEW ZEALAND
’And say NO to the Dog Food Fascism — «No Chinese food for you! KUNG-​POW!!»
‘And don’t forget the toys!
Photo —
— Big Aloha!
Food: 3+ (They do offer some of the premium brand dog food/​treats)
Ambiance: 3
Service: 4 (Carla the groomer +1)
Value: 3

I’ve been a loyal customer for 4 years taking my Yorkie to get groom since I got him. But my experienced on Sunday 8÷10÷2014 with a groomer name Melissa was terrible NO customer services!!! I was standing there waiting for someone to acknowledge me for 20mins once she did she asked are you waiting to be helped … Hmm yeah!!! Her ruddiness continued to the point that I walked out to speak with a manger on duty, who was pleasant but couldn’t handle her employee (Melissa) for she even rude with her boss!
If your having a bad day Melissa stay home your dealing with the public!
I might add this was a special day it was my Yorkie birthday.
Sorry Pet-​smart you just loss a loyal customer!

The staff is always friendly and helpful. There is the standard assortment of fish, birds, gerbils etc., as well as the plethora of accutriments to attend to the need of ANY animal you might own!
Because it’s been REALLY hot lately we purchased some booties for the pups so their feet won’t burn on long walks. We’ll see how this goes. I’ll give my son credit, he used old socks and electrical tape as an impromptu fix so I’m hoping «official booties» won’t be an issue.
From friends I have been told that if any kind of long rest is involved, like you walk to eat with your pooch, take the booties off so they can cool down.
We also picked up a foldable water bowl to go into the doggie backpack OR a back pocket. We shall see how this goes over. I hope the pup doesn’t roll over and play dead when we put them on… ba ha ha.

So we got a dog not long ago (don’t freak, he is a rescue from Lake County, and is pretty cool…) and we did a puppy training class here, great trainer, super nice staff, and the manager here is what sold me on the puppy training. Store is big, bright, and nice to peruse. I like buying doggie treats here… Come, enjoy the commercialization of our pet families!
Funny side story, during the puppy training class, there was a couple there and the other half of the couple refused to partake due to her «dislike» of dogs… uhhhh… huh?!! Okie dokie artichoke, odd for sure!

This Petsmart has everything you need for your friend. They have a large variety of leashes, carriers, pet dishes, etc and plenty of choices of pet food. They also have a small adoptee place on the back side where you can adopt cats.
I am a regular at the pet grooming department. The attention the associates give to the pets they groom is phenomenal. They are always eager and ready to help. I like the fact that They assign a groomer to your pet. Usually this is the same person who calls and remind you of another upcoming grooming appointment.
They offer different options on pet grooming packages to fit anyone’s budget. My pet is always happy when he leaves.