KFC

Three out of the 5 past times I’ve been here, they’ve been out of chicken. This last time I ordered in the drive through waited 10 mins for one car ahead then told It would be a 20 min wait for my chicken.BS.I think since they are so slow they pretty much make to order, which screws anyone not wanting to wait 30 min.

Customer service is great! Young man at counter his name was James, he repeated my order and assured me there would be a small wait about three minutes for fresh chicken to come up. Everytime I dine in the employees help me, thank you all.

The KFC in Vacaville on Alamo Dr is off my list of places to eat. Just left there the floors were sticky to the point that you could here it when people walked by. I mentioned it to the counter girl and she said ‘oh yeah someone spilled something’. An employee had put out the yellow ‘wet floor’ sign up and the next customer was an elderly lady who turned around after getting her food and tripped over it knocking it over. Two employees were on break no one bothered to clean the floor. Lazy employees. No business at that time could have taken care of it.

I brought my kids here tonite, just to feed them, praying it would be calm and quiet. Major stress migraine.
Mia was at the register as I wanted in and my hopes of being happy kids were okay, went down hill fast.
Mia did not smile one. I felt so bad for making her work!!!
I asked her, if she was having a bad day. Got more attitude by not changing.
Normally, I’d ask for management, I don’t have the ability to deal with addressing rudeness.
As my boys ate, Malcolm who has taken our order numerous times, heard me address her, and made sure our food was correct and the boys were ok.
I was not rude, or even loud with Mia. Couldn’t be.
But I told my son when he was asking for spoons, to NOT ask her.
I have two kids that are both actually. And this was the first time that someone a KFC was like this towards me and my kids.
Me and says it really fit in here. I think she would be a better fit and McDonald’s for the best to place where the food comes out wrong I meant OK how many times you request if you fixed.

The food was so yummy. The service was great. The store was super clean. Awesome experience overall.

This KFC is the worst! How do you run out of Chicken!!! Every time I come here they’re out of something. Customer service is hit or miss. I don’t come here that much anymore. I would rather drive to fairfield.

Love KFC chicken but it seems every time I go they are out of some of the chicken.

If you’re going to give me mashed instead of wedge fries, that’s fine, but at least give me a fork so I can actually eat it once I get to the park. Also, since when does Pepsi taste like Dr Pepper mixed with root beer? Did I not say please and thank you enough times? And you think you’re not paid enough? Unbelievable…

This KFC location is bad. I agree with a previous review about having to wait for 15 minutes for a combo meal. There must have been at least 5 times this year that I used the drive-​thru, tried to order a meal or a side, and they didn’t have it (or the 15 minute wait). I believe that this location only cooks small batches at a time as a cost-​cutting measure but at the expense of customer goodwill. I know a KFC location where they sell meals at a discount when it’s near closing time. This is win-​win because the food does not get wasted and the store gets its sales instead of tossing out food. But this location, IDK, go to nearby McDonalds, Subway, Jack in the Box, or Starbucks instead. It may not be the KFC that you want, but at least they’ll have meals available.

While the food was pretty standard for KFC there were two things that ensured I will never ever return to this restaurant. The first of which was that they did not have enough chicken made for me to order a simple meal with a few pieces of chicken, so I had to wait 15 minutes for my food to be made. I could understand if they were incredibly busy but I was the only one in the restaurant and the employees were literally all sitting around, so I have no idea how they could not have chicken made. Secondly, while I was waiting for my food to be made, you could clearly hear and see several employees in the back horsing around and cussing up a storm at each other. Very annoying when you were just hoping to run in and grab food to take it back home.

Good, service, good food, but that’s it. This place is older and the building is not in the best shape. I would only get food to go.

Every once in awhile, my hubby wants KFC. We went tonight & ordered an 8 pc. bucket meal + a 6 pc. chicken strips meal. We were told they are currently out of strips, and asked if we would wait 5 min. while they make some We said OK. I was given 2 free drinks by our server/​cashier, Justin, for having to wait on the strips. (which was a nice gesture).
When our to-​go order was ready, a young girl bagged our order & asked if there was anything else we needed. I asked for ranch dressing for the strips. In the car, I asked my husband to check the order. he only checked the 8 pc bucket to make sure it was ½ regular & ½ crispy, as requested. It was, so we left. I told him he should’ve checked the strips order, but he didn’t.
We live about 10 minutes away by car. We get home, get ready to eat, and find out they gave us a 3 piece order of strips! We paid $ 10.29 for 6 pc chicken strips dinner!!! Why is it every time we come (and when my daughter comes here too) they are ALWAYS out of something, or give the wrong order? Why is it so hard to keep food on hand & ready for customers, and why is it even harder to get the order straight? Aren’t you reading the board when you bag an order? Can you count?
((I also realized the «2» free drinks may have been only «1» free drink, because my 6 pc. strips probably also came with a drink!!)).
I tried to call 2x to let them know they shorted us on strips, but no one answers. If it wasn’t a 10 minute drive each way, I would’ve returned right away. I don’t care if I hold up the counter in the future. I am not leaving until I open everything up to check to make sure everything is correct. Frustrated.

Chicken was kinda pricey compared to other KFC places that I’ve gone to, but the chicken was freshly fried and grilled. Did drive thru. Fast service and got everything ordered correctly.

Terrible Terrible Terrible…
I just went to KFC with my lady ordered two small meals the girl at the window was straight forward «dumb» she obviously needs to focus… She messed up our order twice and at the window I asked her to repeat my order and clearly she messed up once more… She then said to wait in the front so we did. 10minutes went bye and still nothing so I decided to go inside the restaurant and ask, as I’m walking In I noticed the place was filthy I saw a cricket on the floor, flies inside, and the tables looked like they hadn’t been wiped down in hours. I am not going back Again, we decided to just toss the food since it had been sitting on the counter for the 10pointless minutes we waited… I guess the girl forgot that she had told us to wait in front … Never again will we go back !

This place is disgusting!!! It’s dirty and the employees are rude, except for one little girl, she was sweet, but the place had flys, the floors and tables were not clean. They also ran out of almost everything! It was ridiculous! This place is a joke! Both times I ate from there I got sick! Never ever will I be back to this location.

Way below average customer service in this location. We placed our order to dine in then two other customers placed their to-​go orders after us. They got their food and left while we sat and wondered if we will get ours after about 15 minute-​wait. Finally, my husband got up to the counter and asked «Are we gonna get our food or not?!» My blood glucose was in the process of taking a nose-​dive at this time. When we finally get our order, we got the wrong stuff coz the person preparing our food was looking at someone else’s ticket!

Customer service from the shift supervisor in the drive thru at lunchtime today was horrible. I mean, if you hate your job that much, get a new one. It should never be a big deal if a customer asks you to add on an order of cookies, even IF there are 3 cars behind. The rolling of eyes, deep breath, looking at the car behind, complaining to your coworkers that «they adding stuff on!» just makes you look like an ass.

Good old KFC. I’ve had pretty decent experiences in this location. The employees are polite and patient. The new boneless chicken is decent, still not sold if its a better deal or not. The weekly deals are pretty good, pot pies, chicken dinners.

They are always great at this KFC. They point out the best deal for your buck.
I only wish they had mobile app deals or mobile coupons. Like a Unilocal coupon for checking in for $ 3 off.

Wow I went to this KFC today for the first time in so long. Actually I have not been to any KFC in so long. Jut seems like they went down hill in quality and service. Popeyes is way better.
But 2 reasons brought me here
1– I am broke and 2– Its Monday and they have the $ 2.99 deals.
The Monday deal is a two piece and you get a leg/​thigh. You also get small mashed potatoes and gravy, corn cob and biscuit. And you can add a drink for $ 1.
I got the extra crispy. Not bad. Most of it was pretty crispy. Some parts a little soggy. The thigh was surprisingly pretty meaty. Potatoes and gravy were bland as usual. Corn standard. Needed butter and salt/​pepper. Biscuit seemed fresh.
Not bad for the price. The chicken wasn’t rubbery like I remember. The lady at the register was really nice.
FYI — there is no substitutions on the meal. We asked for coleslaw instead of potatoes and before the cashier could ask the KFC police already shouted no from the back.
I wouldn’t make a special trip for this place and it would not be my first choice for a meal but if I’m broke and need a cheap lunch I would consider it again.