Jo-Ann Fabrics and Crafts

I was trying to get some fabric cut so I could make a knot blanket for my husband. I wanted it to be an extra big blanket so I asked for 4 yards to be cut in both of the fleece I had. The fleece I had picked out only had 3 yards on it and so I asked if she had some more in the back. The lady that was cutting the fleece so happened to be the MANAGER. She started arguing with me telling me I only needed 2 ½ yards at max and that would be large enough for a blanket even for someone 6’4. After she kept arguing with me she then started talking about me to another customer and kept going. I walked away and she says «welcome to retail» you do not talk about a customer or argue with them on how much fabric I should get. Management definitely needs to change.

All I can say is the prices are high and you never know what kind of attitude the staff is in.

Great place good deals huge selection.

I go to this store often because I do A LOT of sewing and use a lot of supplies. Ever since I started going to this location, I’ve noticed that the people who work here really really hate their jobs. There is only one girl there that has ever been nice, smiles, and asks about my latest projects, everyone else seems like they hate people. I gave it and shot and kept coming back because they have almost anything I need and they are right by Target so it’s easier. I just try to avoid needing anyone’s help while I’m there. When I do have a question, they are just SO rude with the way answer. I’ve heard them give people the wrong place to look for an item, or tell them they don’t have it, so I will then help the customer out myself, and I don’t even work there!
Today I went there to get two items which totalled up to $ 3. While I was there I saw a sign that canvases were 50% off on wall full of canvases. I grabbed a 10 pack thinking it would be a cool gift for my daughter. When I checked out I saw that it rang up regular process so I told her about the sign. She sends someone to check, that lady comes back and tells me it was only for individual canvases, well ok nevermind. After I finish my transaction I go to put the cart away and leave, I’m not even at the door yet before they start commenting on people not knowing how to read the signs, and of course I brought up a value pack, people are just trying to take advantage of the deals… ummm yes people want to get more for their money when they can, that’s why sales are so popular.. anyways, last straw for me and I won’t be going there. I will gladly support locally owned stores and online shops any day. The ladies at the sewing store by Diggers Deli are super sweet, and the fabric quality is so much better.

Went to go get one item but apparently the store closes before it’s posted hours of operation 10am –6pm on Sunday’s. I went at 5:53 and was told they were closed. If I did that at my salon I’d be let go for loss of business. Not happy!

Major LOVE-​HATE Relationship with this place. The prices and stock are very decent.
My sister and I just got into sewing and we really enjoy exploring different fabric stores. We’ve always been into crafts and we’ve been here a few times before, but never needed to interact with the staff.
With needing them to cut our fabric and discuss certain patterns, we tend to interact more than usual.
90% of their staff is just flat out RUDE. They move super slow. Cut the edges (even with a guideline) so jagged and uneven. I could seriously roam the store fifteen times by the time they get done cutting one yard.
Alicia– a young girl that cuts fabric was so rude. She didn’t help me, but while I was waiting for my number to be called, she asked a lady if she was ready and she said no. She then looked blankly, turned her head and rolled her eyes. UNBELIEVABLE.
Another trip we took, my sister was at the counter waiting to get her fabric cut. The woman helping her had a name tag labeled MANAGER ON DUTY. She seemed way more interested in fixing the clip on her walkie talkie than cutting a yard of fabric.
The cashiers are so bland. They don’t properly explain how the store card works. It’s like all staff members were trained to whisper.
The customer service here is a complete JOKE.
I gave three stars for the products and the VERY FEW staff members that enjoy helping paying customers. They do need to work on guest interaction though.

I went Into this store today with my mom because i needed to get some fleese to make blankets for my two step sons. I was very unhappy with the customer service i had an issue with some pre cut fleese basicly there was a bunch of it stacked and direcly under it was a 50% off sign. I waited in the long line to get my other fabric cut then waited in the long line to pay jus to be told that the fabic i had was 9.99 a yard not 4.59 when i explained the issue with the sign the cashier went and checked and said «no thats for a diffrent fleese» (the fleese it was for was on the end of the shelves sign was at beginning bottom) so i had to go put it back and get a bolt of fleese and again wait in the long line to get it cut the whole time expressing how upset i was that the sign is very misleading. The only responce i got was that is how corprate tells us to do it. and we jus dont have room for everything” I have been in customer service since i was 15 i feel like they were jus passing the buck off to corprate even told me «mabey you could call corprate tell them you are upset and let them know we need more space for our stuff» after that i got to wait another 20 min in line to pay and by then i was jus so upset that nothing had been done to even try and make me happy it was all put off on to corprate. I endend up spending $ 84 and that will be the last $ 84 i spend. I spent a total of 2 hrs in there at least 1hr of that was spent in line upset and ranting about how i was unhappy. Neither my mother or i will be returning to this store.

Jo-Ann’s is hit or miss with everything you may need for your projects and help from the employees.
Sometimes I get great customer service and at other times I get the grumpiest responses or I just can’t find anyone to help me (the reason for the 3 stars). I’ll be honest I don’t know what I am doing in relation to whatever project I am working on, so that’s why I am asking! Even though the store is very organized and fairly clean, the aisles aren’t signed and you can’t see over them so you have to walk through the store to find what you need or you have to ask someone.
I think many craft items are overpriced compared to what you pay at other craft stores. That being said Jo-Ann’s does many great coupon sales via newspaper and online. Usually you can pick up the sales paper at the entrance.
This store is well-​stocked too, usually there are no empty holes where merchandise goes. They also have things that I haven’t seen in a while, like good netting for hats and fascinators and thick-​batted velvet with medium sheen. There’s plenty of Hello Kitty fabric too!

I found what I was searching and I’m happy what I needed was very inexpensively affordable: Buttons!

Poor customer service. I went to the cut counter to return a piece of fabric I no longer needed. The lady inspected the material and found two pieces of hair on it. She then told me it has pet hair on it and they will not accept returns if it has hair on it, she also noted there are stains in various spots that I can’t even see. She handed me my material and told me I cant return it. Needless to say I will not be returning here. I’m out of $ 30 and stuck with material I cannot use.

I love this Jo-​ann Fabrics. They have a great remnants bin, the store is clean and well organized. I just wish they offered classes (they don’t) and a lot of times the line is rather long. But this review is more of a story about remnants instead of a review of the store.
Here it goes.
I only sew with remnants so I am obsessed with checking the remnants bin. I noticed there was an USC remnant I had been checking for for many months that hadn’t been fully tagged. I grabbed it and asked them if they could buy it, meaning I’d give them money if they’d tag it… You know how a store basically works in the concept of exchanging money for goods and services. The manager apparently has to tag it and they «only do this at night.» BTW, It was 7 PM, slow, and there were no customers at the cutting counter. The manager made sure to tell me they were doing this as a special one off for me but I needed to «understand this will not happen again.» Insert bxxchy cat noise here!
I don’t see what the big deal is/​was. The process of tagging the remnant is the same as tagging fabric being cut. It seems simple enough, if a customer wants to give your store money to buy something and its not rush hour at the cutting counter, take the 39 seconds to punch in the codes and make a tag. Sales goals anyone? Gee!

The customer service at this location has changed? Uh… no! Cashier lady still rude, was talking via her headset to another employee while she was ringing me up that she missed half my questions. Lady, put that thing down and tend to the customers! Leave that chatter for the break room. They give you a number for fabric cutting so you can still shop while waiting your turn. That is the only reason to give them a one star.

Huge Selection, Use their app and you never pay full price!

They are great in getting numbers through when having material cut. Sales staff was helpful in finding what I need to make my project work. The store is clean and cashiers were fast. Store has a few issue with isles being crowded. Hopefully they will get to move to nut tree plaza or where michaels store is leaving when moving but tree plaza. Wish there store would grow bigger like in Sacramento.

I don’t know what’s changed lately, but this place has gotten so much better! I was able to find everything I needed, and at a better price than michaels. The staff I dealt with was friendly, and helpful. They have a great bead selection for those jewelry maker out there, and they were a great price. It’s not just for fabric, and along with the great coupons, I’ll be back.

Honestly, I was a little petrified coming into this store after reading all the reviews about the poor attitudes of employees, but Gail was a superstar! Very friendly and helpful. Inventory-​wise, I didn’t notice a huge difference compared to other locations. Check out their website for coupons — they seem to have something posted every week so you shouldn’t be stuck buying anything at regular price.

Improved customer service! Was pleasantly surprised today with the ladies at the cut table and at check out! Must’ve hired some new people since last year (or I’m seeing associates I haven’t seen before since I came during the middle of the day).
Since I’ve been doing more sewing projects than before, I’m seeing that Jo-Ann’s has more and more sales. Huge plus!
Don’t forget to download their app as well; they’ll scan coupons straight from your phone.

Well, as far as the employees here, it’s just luck of the draw if you get a nice one or not. Today was NOT my lucky day. I got a fabric cutter who obviously is not a «people person». Kinda snotty and put out to have to work today I guess. But I got news for you mean fabric cutting lady, your not going to ruin my day!
I’m still gonna go with a 4 star review. The selection is pretty good. They normally have good sales and if you remember your coupons, or get the ap on your phone, you can save a little bit of money. And about 80% of the employees are sweet and helpful.

I have been in this store several times over the years and nearly EVERY time I’ve had a bad experience. The first time I went, the lady at the cutting counter was extremely rude to me. It was my first time buying fabric and I wasn’t sure exactly how much I would need. She slammed her hands down on the counter and started telling me about how long a yard is and showing me with her hands (all with quite the attitude, as if it was a huge inconvenience to help me out). I bought my fabric and didn’t return for months after that. A few weeks later however, the cutting counter woman came into my work (an auto dealership) to pick up her car from service. She was much more polite when I saw her there and after telling her I’d been to Joann’s before (she was wearing her apron) and that she’d helped me at the cutting counter she immediently went into «sorry if I ever snapped at you, I get kinda cranky when my blood sugar gets low». I had to fight back saying «Well, sounds like you need to bring a snack to work!» since I provide only STELLAR customer service.
Anyways, on repeat visits I’ve only had one employee be nice to me. Every other employee has been rude, annoyed or otherwise bothered by my needing help with checking out or finding a product.
Most recently however, I gave them a call trying to find a specific cake decorating tip and the conversation went something like this —
Me — «Hi, I was wondering if you carried Wilton tip number 230?»
Employee — «Honey, you need to talk louder. I can barely hear you»
Me — «I was wondering if you carried Wilton tip number 230.»
Employee — «Okay, I don’t know. I’m going to put you on hold and you need to be patient» *clicks me over to hold before I can say another word*
Me — *sitting, waiting being VERY patient for 10 ½ minutes with no one checking in on me to tell me they’re on it and trying to find the tip, hangs up calls back*
Employee — «Thank you for calling Joann’s, how can I help you?»
Me — «Yes, I was waiting on hold to find out about tip 230.»
Employee — «Ohhhh yes! You’ve been so patient, let me find out about that for you» *talking to other employees* «Yeah, tip 230… oh, she’s been very patient. Okay, I’m going to put you back on hold»
Me — «Okay.» *three minutes pass*
Employee — «Yeah, we don’t have tip 230»
The part that was frustrating is that they’re never really THAT busy. I mean, they get busy at check out and the cutting counter sometimes — but there’s ALWAYS employees milling about the store. The Wilton section isn’t even that far from the checkout counter. So, I’m left to believe based on the conversation and how quickly they checked when I called back that I was placed on hold while no one did anything.
I promise you all, going here is a waste of time, money (they’re very pricey with their fabric) and a source of frustration. I wont be returning to this location again. I’ll stick to Michael’s and the internet for my crafting needs. I wanted to give this a 1 star rating, but the lone employee that was kind, helpful and interested in my needs earns the 2^nd one.

This place is a disaster for customer service, and is unfortunately the only game in town for buying fabric (other than quilting stores). Expect to spend a minimum of an hour getting through the cutting station and then the cash register. Every time I patronize this business, there are more employees doing trivial side work than ones helping customers. Customers first, right? Not here. Some of the employees are nice, in spite of the lack of good management. Several, however, are very unpleasant and seemed annoyed that they have to help you.
I keep coming back because I don’t have choice and the sales are good. But I have learned to arm myself with extra patience.