Big O Tires

This is the best place around. Ben, the Manager always takes care of my Truck, (which happens to be my baby) and they are fast, efficient, friendly, and thorough. I trust this business with my truck more than I trust my local dealerships. Recently I had my brakes on my truck completed in less than 2 hours with no appointment. Thank you Ben and the Big O Tires Vacaville Team. You guys are a class act!

I wanted to get new wheels and tires on my truck. They went over and above what I expected. My truck looks great and I am very happy. I have been dealing with Big O for over 30 years and they always take care of me.

Needed a new tire on my BMW, it was totally flat. They were out of stock in the Vacaville store. The Richmond store had them but the daily shipment had already left. Ben had someone drive in the pouring rain to Richmond to pick them up that morning. He Is professional, personable and friendly. He spent a lot of time with me on the phone.
My appointment started on time, and ended near to the time they said. There was coffee but I didn’t have any. The only complaint was the waiting room was vey cold. The important part: My car drove smoother than it had ever before.

I come here for all my auto needs. Ben is AWSOME!!! He always has me in and out fast. His customer service is great. I always leave feeling happy. If you need new tires, an oil change, tune up or and other needs this is the place for you.

Came here to get an alignment and have my tires checked before going on a road trip. I just got to South Dakota and discovered I’m missing two lug nuts. So somebody didn’t tighten all my lug nuts down. Which shows a lack of care on their part. They also forgot to return my locking lug socket when I was leaving. If I hadn’t have noticed I would be stranded out here trying to find someone that had the matching socket. Overall not people I would trust again.

Came in for some new tires and an oil change. Ben helped me out and I was in and out of there fast! The employees were professional and courteous. Got an awesome price for two brand new tires! Definitely will come back with any car issues I have!

Gonna give them another try, new owner seems like he cares about customer service.

I used to go to Les Schwab but I had an incident with them so I moved onto Big O’ Tires. I took my 2011 Camaro in with its bald tires. I was wanting the best performance tires I could get with the best longevity. Ben helped me find what I was looking for after I told him what I was looking for he told me these are the tires you want, so I said ill take them (it was a next day installation since they shipped from a different store). So I went home and read up on the tires (like any sensible person would do) I had just bought and they had great reviews, for about the same price I paid. Car rides great and feels great. I am very happy I brought my car here, staff and management was great and I will be returning for my future car needs!

What a bunch of monkeys over there at big o tires in vacaville. my girl goes in to get a nail removed thats CLEARLY on the tred and no where near the sidewall and they say they cant do it. tried to sell her a new tire. with all the competition around and all the internet criticism you would think they would step their game up to at least the efin basic standard! Smh! Bunch of lazy monkeys… step your game up Vacaville Big O Tires… everybody’s watchin! If i could give a zero star y’all aren’t even worth that! #lousytheives

I came in here about a month ago to replace some tires that were balding really bad. Scotty helped me the first time I was there and he was really nice, helpful. When he did a walk around and checked out my car he pointed out that my front tires needed to be replaced too (you can see right through to the metal thread on the inside I never noticed before). So all in all I had to buy a total of all 4 tires.
I came back the 2^nd day to replace my front tires and Scotty wasn’t there. I needed an alignment done also but they didn’t have enough time so I had to return a 3^rd time to get that done. Service was great and I didn’t have any problems.
The only reason why I didn’t give this Big O Tires 5 stars is for two reasons: 1. The total number of trips I needed to make just to get everything done. 2. On the 3^rd day when I returned to get my alignment done, I saw that they had a special on the brand of tires I just purchased a few days prior saying that if you purchase 3 tires you get the 4^th tire free (starting that very day I was in for the alignment). Not once did any of their employees bring this up to me when I was on the phone or when I was in their shop, which to me seems pretty shady. I’m sure they must’ve known about the special since they work here and had signs up in their front shop. If I had known this I would’ve waited the extra 2 days to get in on that offer.

New friendly staff and management. Under new ownership!

The service advisor David is always honest and friendly when I come in here to get tires thanks David

Why make an appointment here? Been here an hour and a half and my car is still sitting in the lot waiting for an oil change that should take 15 minutes at most. Awful service. Unorganized cashier (took him 30 minutes to complete paperwork from the orevious customer). A complete waste of time.

I would recommend anyone who wants to get screwed over to go to big O. They scratched my car, and then I had to go get an estimate so they can fix it. But when I returned the estimate to the manager (Scotty) he told me it would get denied. And he knew it would get denied because he submitted that the damage didn’t happen in the shop. When it obviously did. I would give zero stars if it was possible. But it’s not. So sadly they get a 1! I would never recommend this to anyone. So now I’m stuck with a fat scratch on my new car.

Horrible customer service! The first time I went there for an alignment. They told me a price and it seemed high. I called a friend who owns a tire shop farther away, and they said it was a high price. When I asked Big-​O about it, they told me they have to automatically tell the higher price, and not offer the lower price unless asked, thus leaving the customer to think that is the only price for the service. Second, I had an appointment and they asked me if I could leave my car for a few hours, which I did. 6 hours later, i finally had my tires aligned. That was ridiculous!
I decided to give them another chance, and get my tires rotated and balanced– typically a walk in service. I went right when they opened at 7am. The man greeted me, but said their appointments are full. He was currently «waiting» on his 7am appointment so he couldn’t help me until late afternoon. Why not help a customer with a 15 minute service while you’re waiting for you appointment which is late? who knows!
Bottom line– if you like shitty service and people who are trying to take advantage of you, go here! If not, there’s plenty of other nice Big-o’s out there who are willing to help. I drove to the one in Fairfield, and they took me in right away, 20 minutes and I was out with no charge. Go Fairfield!

This shop is not the same since most of the employees left and new management took over.

I can’t find a reason not to give this gang five stars.
Guillermo helped me. Was very personable and certainly made me a priority.
He was thorough and timely. It was a great experience. Thank you Guillermo and Big O tires!

This place is a huge rip off with very mediocre customer service.

Zero stars-​not an option with Unilocal.
Is it Big «O» Tires or Big «ZERO» Tires? Mom lives in Vacaville and called at 7:30am a few days ago and asked if she could make an appointment same day for an alignment. They agreed on 10:30am. They called back to ask if my parents could leave their car for two to three hours, and the parents said yes. They got there at 10:15, checked in, again was told two to three hours. They left and called Big O back at 2:10pm because they hadn’t called to say it was ready to go. Big O hadn’t even started, and the rude jerk of an employee, Nathan, proceeded to tell my parents that customers with appointments got service first.
My parents reminded them that they in fact HAD made an appointment, and he stammered and stuttered and said ok, it’s going in right now. When the parents went back to the shop at 3:35p and they still hadn’t started, and had NO customers with at least five guys standing around, the Big O staff made some sorry excuse about how they only have one alignment station, and needed a clear three hour window. Ummm, it was 3:35p and you close at 6:00pm…you no longer have three hours… how was that going to work???
Per my mom: «I guess when I called, showed up for my appointment, and then called again, they didn’t know they only had one station, and couldn’t accommodate an alignment, which they advertise they do.»
Don’t make the mistake of thinking these guys are professionals just because it’s a big corporation, as one of the employees told us! Yeah — Nathan literally pulled that card. He said, «we’re a big corporation… we have to provide service to people with appointments first»! Haha, just not my family who had an appointment, apparently. Just because Big O is a big corporation doesn’t mean that the franchise isn’t locally owned and has some stake in its community.
I can tell you that they lost out on our business and we will definitely tell all of our hot rod and classic car show friends who are looking for a place to go NOT to come here.
By the way Big «Zero», thanks for storing our classic car in the sun for the entire day.

I got a flat a block away. I rolled over to this location… I was back on the road within 30 mins. I love this place. Great customer service.
The girl at the counter was super sweet and knew her stuff. Kudos