Planet Fitness – Utica

I have been coming here for over a year, off and on. everyone is helpful. The trainer here is absolutely amazing.

Very comfortable place to work out =) Excellent ventilation, good number of machines and equipment, I never feel like it’s crowded, the staff is attentive and keeps the equipment and facilities super clean =)
And with the black membership the value is fantastic as you can bring guests all the time. For me it’s worked out amazing that whenever I travel out of town, I’ve so far been able to find a Planet Fitness no matter where I go, and that’s enabled me to always get my workout in, with machines i’m familiar with, amenities that I enjoy, etc…
Planet Fitness is very recommendable, and this particular gym is quite awesome =)

Stopped in here during a business trip. The manager Sean was supercool. The club is clean. All the equipment is working. Even during peak hours, there was no waiting for equipment. I have never seen a gym were everyone is so good about cleaning off their machines after they use them. Thanks for helping me through a tough work week!

This review is not for their services. The gym is a nice place to work out. This review is about the employees at the gym. Some are very nice and friendly but there are more than a couple that I have encountered that are not. Last night when I finished my workout, after leaving the locker room I was seated in the lobby area waiting for my friend to leave the locker room so we can leave together. An employee which turned out to be the shift manager rudely asked if I was a member and I said yes I was and flashed my key ring badge to show him. He then again with a stern voice and tone asked for my member number from behind the counter. I again flashed my key ring badge. I asked why he was bothering/​paying attention/​harassing me for no apparent reason? He then came from behind the counter and in a rude tone wanted to see my key ring badge number, I showed it to him. I again asked why he was harassing me and he said I swore at him. I did not swear at him but I did become agitated myself because it seemed he was going out of his way to be rude and wanted to prove himself to me or maybe the other employees behind the counter. When I said I did not swear at him, while he was walking away, he said, «What did you say»? I said I did not swear at you. He then stopped, turned around and said «That’s what I thought you said»!! I again said to him why the hell are you talking to me that way? He then just went to the computer and started typing away possibly to look up my membership. I found out from the day time manager today that he made comments about an «argument» on my file. The day time manager I spoke with was understanding and said that he would report this incident to the general manager and he would get back with me soon.
I have never experienced anything like this in my past with anyone that is supposed to be there to be helpful and treat customers with respect. I was just sitting there minding my business waiting for my friend and this situation should never have escalated to that level especially by a shift manager. I was not walking around looking like I was going to enter the gym, just sitting because I was tired from my workout. During this whole confrontation I never got up from that chair and was just in shock that a person just sitting would draw this much attention from anyone. When I left that gym I was very upset. I told my friend about it and she stated that she could not believe I stayed calm after the guy said «What did you say». She stated that she would have been irate at him. I said once upon a time in my life I would have but I chose to be more level headed this time and not let some young guy that was supposed to be the shift supervisor get me to react that way. Hence this review. All I am asking is for an apology and assurance that the employees need some sensitivity training or something of that sort. Like I said most are nice so far and the few incidents of rudeness should not reflect on all. I have only been a member for 3 weeks and already experienced these issues. I have read some web site reviews of this company and many of them had complaints of employees treating customers badly. I hope this changes in the future because this is a «Real» problem.
Just last week I turned in a wallet that I found by the leg press machine and also let a worker know that the other leg press machine was broken. I did not even get a thank you or any acknowledgment from them in appreciation. I did not expect anything dramatic just oh thanks for letting us know or something similar. I guess in the future I will just not report anything if I am going to be treated rudely. Again, nice facility but the employees need more training in customer service. They state that the gym is a judgement free zone and all of that good stuff but the employees need to follow this themselves and not just advertise it to the customers.

It’s a decent gym with all the amenities: treadmills, ellipticals, bikes, weight machines, etc even tanning and massage areas. However, it’s always so busy that it can be difficult to find an open machine. It’s just not a good environment based on my preferences although it may work for others who don’t mind having their personal space invaded by strangers. The patrons are also younger (ie. college age) and act like their mothers will clean up after them in the locker room. Most of the staff members are very kind and attentive save for several who just seem to hang out with their buddies rather than check you in. My biggest complaint though is that they need to fix their thermostat. No matter what season, it always seems too warm even underneath the fans and it’s harder to run after the first half hour when you feel like you’re being smothered. Overall, tolerable but I’m ready to find a new gym. It’s just not my cup of tea anymore.

Great gym! Good lay out, large selection of machines. Everything was clean and new. The place is busy in the evening but didn’t have to wait to use anything.

Went on a guest pass and was impressed, smooth moving floor plan lots of machines to use. Only downside is small free weight area. I know Planet Fitness is not focused on the free weights but area could be bigger, it is only section I had to wait for a bench. Staff was friendly. Clean locker room. I live too far away to make my home gym. But a nice facility

I have been to this Planet Fitness a handful of times. If I lived closer to this area I would make this my home club.
The facility is extremely clean the times I have gone in, staff very friendly, and there is always a machine open to use. And the membership fees are unbeatable! Open 24 hours a day, and if you are a black card you can tan, get massages, red light therapy for $ 20 a month!
They also have circuit training you can do, and provide classes with personal trainers. If your not into being surrounded by huge body building guys who grunt, and throw weights. This is the place for you!

Switch to this gym from a local competitor couple weeks ago. I enjoy the overall size and amount of equipment here. I only use the gym for maintenance running and like the fact I never have to wait for a machine no matter the time of day. If your looking to push major weight this place is probably not for you, but if your just looking for a clean place to stay in shape I would join. Cheap Membership prices are a plus also.

Newer location with lots of machines, very clean and affordable. With little money down and $ 10.00 a month, you can’t beat it. Can be very busy from time to time but travel there during non peek hours. Come get your workout on!

I have a black card here 5 monthsand I love this planet fitness. It’s large, clean & plenty of workout equipment. I’ve only had one issue with an employee attitude there but every one else are great. All the equipment are up to date including the tanning, red light therapy and massage equipment. Awesome crowd there, only thing is I don’t get why they hand out pizza or bagels there for appreciation day IS IT A TEST? Lol overall I recommend this gym

I originally joined Planet Fitness because of its nonexistent start-​up fee (at the time), $ 10 monthly fee, and being able to end it if I did not commit to exercising. I began at the one on 18 and Ryan, and was not keen on the facility. To be fair, due to my schedule at the time, I never made it to one of the classes, hence I cannot be a fair judge of this particular facility. Since I was not thrilled about going to gym, even when the Utica location finally opened, I was about to cancel my membership.
In late May, I decided to assist one of the classes. I made the effort of dragging myself to the 6am abs class and the 6:30 am chest class on a Friday morning. I signed up and was given a heads up that the class was full. I expected a large group and did not have high expectations for it. Not only was it a very minuscule group (4 persons), but Ben (the fantastic Trainer) adjusted the class to each individual.
Having never assisted a strength training class, I was out-​shined by everybody (including people twice my age). Ben was very helpful and adjusted the exercises to each person’s needs and limitations. The class was very fun and I even though I was an out of shape wreck, I did not feel frowned upon or ridiculed at any moment. Needless to say I was very sore over the weekend, but came back for more.
Now 4 months later I feel great. I had never been a regular at a gym, but the staff is amazingly friendly and the gym is cleaner than any of its pricey competitors. The classes are adjusted to all fitness levels and the the routines are changed on a weekly basis, so you’ll never get bored or complaisant with the classes. I felt welcomed there since I was not mocked or made feel guilty for being not being fit and was complimented every time I made some improvement.
So far I only have compliments for this facility and its incredible staff.

This is the 2^nd planet fitness, I have trained at, after spending the last 6 months at 18 & Ryan, my Pal Don transferred his membership here yesterday 6−18−12 & since I am his free guest I go where DON goes.
The place is truly huge, 3 – 4 of each machine type, + 4 – 6 machines that I have not seen elsewhere .
Plenty of each & Bikes, Arcs, Treadmills & Elliptical, also the 30 minute circuit is laid out in a circle with a clear view of the stoplight, but is a little small in circumference, considering the SIZE of this place.
The locker room has pluses & minuses
Pluses: very clean, staff present often, comfy wood benches versus the metal park benches at 18 & Ryan
Minuses: Small very small, I do not think I would want to be in it, during peak evening hours.
The Staff is super nice.
The $ 19 membership here includes
Tanning, Massage Chairs, Red Light Therapy & a free guest + entrance to any club.
The $ 10 a month, includes admission to this gym only

This is the fifth Planet Fitness I’ve been to in the area. My wife and I originally started at Troy and switched to Southfield shortly after they opened. I’ve always been impressed with that facility as it was the nicest of the four I had been to and was never overly busy. Last week we tried the new Utica facility (now closer to us after a move back to the East side) and we immediately switched our home membership. We were originally willing to continue making the 18 mile one-​way drive to Southfield from Sterling Heights because that facility was so much nicer than any of the others. No need anymore. The Utica location is outstanding. That may not completely fair with it being brand new but they really went out of their way to make this place nice. Well laid out, attention to aesthetics, and a courteous staff.
If I had to find one criticism it would be one I have of all the PF facilities. Too much cellphone use on the floor. We had to walk around a large group of giggling teenage girls playing with their phones and what would appear to be boy-​watching. I’ve seen the phone thing at every PF I’ve been to. People sitting on machines texting, having phone conversations, etc. If your phone is your music source, fine. But use it for that and that alone. Otherwise leave it in your locker. I’d like to see the staffs enforce this rule a bit more (it’s well posted).
Other than that, A+ for this place. Highly recommend.